Guest Guest_Saleh Report post Posted 03/25/2005 02:16 PM hello, this from Intel General Dialogic Discussion Forum, the first post is from me and the second is a replay on my post. ================================================================================ ====== Topic: D/41JCT-LS - CallerID in DTMF support? (1 of 2), Read 15 times Conf: General Dialogic Discussion Date: Wednesday, March 23, 2005 09:58 AM hello, this is my first post here. i wonder before i buy the D/41JCT-LS card if it support detecting the CallerID in my country. im in saudi arabia, and the teleco here use DTMF when sending the CallerID not FSK. we are using an IVR software (VoiceGuide.com) and wondering if we have to do extra coding work to get the callerID or the card will do it and detect the callerid and pass it to the IVR software when the call come. thanks. ================================================================================ ====== Topic: D/41JCT-LS - CallerID in DTMF support? (2 of 2), Read 9 times Conf: General Dialogic Discussion Date: Thursday, March 24, 2005 05:28 AM Hi, The board supports DTMF digit collection while the line is on-hook. It uses the dx_getdig() function to retrieve these rather than the dx_gtcallid(), so it will probably require a change in the application. Regards, Dan ================================================================================ ====== my question is will (VoiceGuide + D/41JCT-LS) detect the callerid? is it possible tm make the Dcard use dx_getdig() instead of dx_gtcallid(). im not a C programmer, will have to do any programing work to do this? can VoiceGuide do it transparency? Share this post Link to post
SupportTeam Report post Posted 03/25/2005 10:26 PM VoiceGuide should be accepting DTMF tones before the call is answered. Please do this test: 1. Restart VG. 2. Make a call into the system. Important: Make sure this test call is the first call into system after restarting! 3. Post the trace of the initialization and fist arriving call. When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well. It is the MMDDvgm.txt logs from VG's \log\ subdirectory that will contain the initialization and the first call details. Share this post Link to post
Guest Guest_Saleh Report post Posted 05/24/2005 02:17 PM hello 1. Restart VG. OK 2. Make a call into the system. Important: Make sure this test call is the first call into system after restarting! Ok , VoiceGuide anserwd the call and the script is runing. 3. Post the trace of the initialization and fist arriving call. 170812.11 9 linedevstate 2048 0 0 170812.11 9 callstate OFFERING 66136 0 4 170812.11 9 callinfo CALLEDID 170812.11 9 callinfo ORIGIN 170812.11 9 ring 0 170812.66 0 dial start any summary:|6:idx=0|7:idx=0|8:idx=0|9:hc>0| 170818.11 9 ring 2 170818.11 9 rv clear 170818.11 9 Answer the call at 24/05/2005 05:08:18 PM 170818.11 9 lineAnswer(66136) => 66426 170818.66 9 callstate CONNECTED 66136 1 0 170818.66 9 callstate CONNECTED 66136,1,0 170818.66 9 WorkingModeTAPI@Connected= 170818.67 9 WorkingModeScript@Connected= 170818.67 9 Inband detection not enabled 170818.67 9 StartLoadedVgs at 24/05/2005 05:08:18 PM, script interpretor VgMulti v5.2.4000 0 170818.67 9 rv ns add [ScriptsPath]{E:\YmYm\} 170818.69 9 rv ns add [ScriptPath]{E:\YmYm} 170818.69 9 rv lg add [$RV_STARTTIME]{24/05/2005 05:08:18 PM} 170818.69 9 rv lg add [$RV_DEVICEID]{9} 170818.69 9 rv lg add [$RV_CIDNAME]{} 170818.69 9 rv ns add [PathApp]{C:\Program Files\VoiceGuide\} 170818.69 9 rv lg add [$RV_CIDNUMBER]{} 170818.69 9 tapi Reply (LineEvReply) ok 66426 0 170818.69 9 timer clear 170818.70 9 [Play 11] Playing 170818.70 9 rv replace start: [Hello Saleh your Phone Number is $RV_CIDNUMBER] 170818.70 9 rv ns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[ScriptsPath]{E:\YmYm\}[ScriptPath]{E:\YmYm}[$RV_STARTTIME]{24/05/2005 05:08:18 PM}[$RV_DEVICEID]{9}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{} 170818.70 9 rv replace end: [Hello Saleh your Phone Number is ] 170818.70 9 rv replace start: [Hello Saleh your Phone Number is $RV_CIDNUMBER] 170818.72 9 rv ns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[ScriptsPath]{E:\YmYm\}[ScriptPath]{E:\YmYm}[$RV_STARTTIME]{24/05/2005 05:08:18 PM}[$RV_DEVICEID]{9}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{} 170818.72 9 rv replace end: [Hello Saleh your Phone Number is ] 170818.72 9 tts generate start[Hello Saleh your Phone Number is ] 170818.72 9 tts generate wait 170818.73 9 RunModule PLAY end 170818.73 9 callinfo MONITORMODES 170818.78 9 tts generate finish. lineCallState=CONNECTED 170818.80 9 amchk test AMdet in TtsToWavFileFinished => False 170818.80 9 [Play 11] Playing (C:\Program Files\VoiceGuide\data\tts_9_1.wav) 170818.80 9 play set playid=814375 170818.81 9 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts_9_1.wav] 170818.81 9 timer clear 170818.83 9 wa(2805,81437500) 170818.83 9 callinfo MONITORMODES 170821.69 9 play end current play (playid=814375) 170821.69 9 ScriptEventCode 8001 iLineState=1100 170821.69 9 LsPlayMsg EV_PLAY_FINISHED 170821.70 9 timer set 10 EV_TIMEOUT_HANGUP 170821.70 9 timer set 0 EV_TIMEOUT_GOTOMODULE 170821.70 9 ScriptEventCode 9002 iLineState=1101 170821.72 9 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 170821.72 9 rv lg add [Play 11]{timeout} 170821.72 9 timer clear 170821.73 9 rv lg add [Hangup Time]{24/05/2005 05:08:21 PM} 170821.73 9 Hanging up call... [Hangup Module] 170821.73 9 RecSoundStop ok 170821.75 9 PlaySoundStop err=0 170821.75 9 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 170821.77 9 fnHangupCall end 170821.80 9 linedevstate 2048 0 0 170821.81 9 callstate IDLE 66136 0 0 170821.81 9 WorkingMode@Idle= 170821.81 9 timer clear 170821.83 9 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 170821.84 9 tapi Reply (LineEvReply) ok 66409 0 170822.89 9 timer fired EV_TIMEOUT_TIMETOREINITLINE 170822.89 9 ScriptEventCode 9008 iLineState=900 170822.91 9 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 170822.92 9 ReinitTelephony due to IDLE 170822.92 9 tapic lineDeallocateCall(MainCall:66136) 0 170822.98 9 lineOpen(9)=> 170823.00 9 Waiting for a call... 170823.00 9 LineHandle=65555 170823.02 9 amchk set AMdet=False in Reinit@idle 170823.03 9 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 170823.66 0 dial start any summary:|6:idx=0|7:idx=0|8:idx=0|9:rdy=0| 170825.84 0 sys cleanup Start 170825.86 0 sys cleanup End 170826.31 9 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 170826.31 9 ScriptEventCode 9013 iLineState=900 170826.69 0 dial start any summary:|6:idx=0|7:idx=0|8:idx=0|9:idx=0| by the way i did not find "Saudi Arabia" on the "Intel Dialogic Configuration Manager" on the Country Tap. i selected India and then Belgium, but still cant detect the caller ID. Share this post Link to post
Guest Guest_Saleh Report post Posted 05/25/2005 03:21 PM if any one know how to configure D/41JCT-LS in the (Intel Dialogic Configuration Manager) for Saudi Arabaia "Configuration Parameter" i am ready to pay for him.. Share this post Link to post
Guest Guest_Saleh Report post Posted 05/31/2005 04:39 PM hi i found this: Caller Line Identification (CLI) Products which offer CLI, should recognize DTMF signalling in accordance with the following requirements: ETSI ES 235-3 V1.2.1 Access and terminals (AT) specification of Dual –Tone Multi Frequency (DTMF) Transmitters and receivers; Part 3 Receivers. In section 4.2.1.1 of the above standard, the following figures should be applied: a) The tolerance of signalling frequencies should fall within +/- 1.8% +2Hz b) The receiver should recognize signalling frequencies which fall in the range –3 to –25dBm c) The difference between signalling frequencies recognized by terminal equipment should not exceed 5dB In section 4.2.2 Digit Recognition Condition Requirements are as described in table 3 with the following exception: a) the receiver should not recognize a valid signal of duration less than 24ms b) the receiver should ignore signal breaks of less than 10ms http://www.citc.gov.sa/NR/rdonlyres/ABF08C0B-F460-4568-9B16-CBBFC1770FA6/390/AI001AnaloguePSTNdraft2.pdf i dont know where do i put this! can some one help me to configure my dialogic to catch CallerID with VoiceGuide. thank you Share this post Link to post
