Modem Does Not Stop Playing When Users Press A Key

[Guest enadhazeem]

I am using VoiceGuise 5.2.3b. I am also using a voice modem from SmartLink for my program.

 

When using a modem playing messages is not interrupted when the caller presses a key, the caller has to listen to long menues and submenues play. However, when I tried the same application using a Dialogic D/4PIC card, menues are properly being interrupted at the press of a key "DTMF". Any way how I can make the modem stop playing at the press of a key "DTMF" ???

[SupportTeam]

Many modems are unable to interrupt the playing of a sound file halfway through.

 

This (common) problem is advised of here:

http://www.voiceguide.com/suppRecomHardware.htm