How To Make Detect Better

[Guest Steve]

As your voice guide help file (I uploaded), voice guide will play wave file until the person say something,

 

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BUT I see a problem, If the person say nothing in first 3 second (person may be say after 4, 5 second), Voice guide just think this is Answer Machine.

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In My Half month statistic, 1000 call, only 300 call is Human in the log file "Dialed_Human.txt", It is not resonable.

 

So, Can I Make voice guide detect the call by "ringback has gone away" then play the wave file ??

 

 

Thank you ~!

[SupportTeam]

If the person say nothing in first 3 second

But that just doesn't happen... everybody who picks up the phone says something after the pick it up...

Voice guide just think this is Answer Machine.

The Dialoigc card informs VG what answered the call - and on poor quality lines it will sometimes mistake a human for an answering machine.

My Half month statistic, 1000 call, only 300 call is Human in the log file

Are other calls in "answering machine" log, or are they 'uncontactable' or something else?

Can I Make voice guide detect the call by "ringback has gone away" then play the wave file ??

The 'ringabck goes away' timer is set by Dialogic to be something like 8 seconds... it is not a practical way of determining call answer.

 

For immediate answer notifications it's best to use a T1/E1 ISDN line.