Guest Rajinder Report post Posted 04/21/2005 10:16 AM Hi Admin, I m Raj from India. Actually i m getting a problem regarding DTMF Tones. I had downloaded a trial version of VG three days earlier. After three days i had made a script that fulfills my needs. The problem is that "Get Numbers" module is not working well i think so. I m using a D-Link External Voice Modem. When i send dtmf tones from another phone it gets another set of dtmf that i entered. Or the other reason can be that Indian telephone lines does not support your softwares. Pls sort out my problem. Raj. Share this post Link to post
SupportTeam Report post Posted 04/21/2005 09:26 PM I m using a D-Link External Voice Modem. Many voice modems do not detect DTMF tones reliably. We recommend using a Dialogic card - they detect DTMF tones very well. See: http://www.voiceguide.com/suppRecomHardware.htm Share this post Link to post
Guest Rajinder Report post Posted 04/22/2005 06:54 AM Hi Admin, I was waiting for your reply meanwhile i tried ur software on my friend's pc. The other problem i faced on his pc is that when i send DTMF tone the computer restarts. He is using Windows 2000 Sp4. Ur software version is 5.2.3000 and my modem is DFM-562 E++. And at last ur trace log. 000901.64 0 ApiMode=[TAPI] 000901.64 0 Tapi device 7 is: H323 Line 000901.64 0 Tapi device 6 is: IPCONF LINE 000901.64 0 Tapi device 5 is: LPT1T 000901.66 0 Tapi device 4 is: WAN Miniport (L2TP) 000901.66 0 Tapi device 3 is: Infrared Modem Line 000901.66 0 Tapi device 2 is: Infrared Direct Linei 000901.66 0 Tapi device 1 is: RAS VPN Line 0 000901.66 0 Tapi device 0 is: Conexant ACF External PnP v92 Data Fax Voice Speakerphone Modem 000901.66 0 init vgmulti ver 5.2.3000 000901.67 0 Inband Signaling Config file not specified 000901.67 0 Loading VMB data begin 000901.67 0 Loading VMB data - about to delete old entries 000901.69 0 Loading VMB data - sorting/ordering 000901.69 0 Loading VMB data end 000901.70 0 init clear settings on 1 devices. 000901.70 0 Initialising... 000901.70 0 init attach vgs on 1 devices. 000901.70 0 Script Load C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\Get Price.vgs 000901.72 0 init lineopen on 1 devices. 000901.72 0 Calling .lineOpen on device 1 000901.77 0 lineOpen(0)=> 000901.77 0 Calling .GetLineHandle on LineId 0 000901.77 0 hLine=65843 000901.77 0 Calling .GetProviderInfo on LineId 0 000901.80 0 tapi ProviderInfo: Windows Telephony Service Provider for Universal Modem Driver 000901.80 0 set provider type: PROVTYPE_MODEM 000901.80 0 Calling lineSetNumRings on lLineHandle 65843 000901.80 0 Waiting for a call... 000914.81 0 callstate OFFERING 65792 0 4 000914.81 0 Answer the call at 4/22/2005 12:09:14 AM 000914.83 0 lineAnswer(65792) => 65791 000914.83 0 ring 1 000914.83 0 callstate ACCEPTED 65792 0 0 000918.23 0 tapi Reply (LineEvReply) ok 65791 0 000918.23 0 callstate CONNECTED 65792 0 0 000918.23 0 callstate CONNECTED 65792,0,0 000918.23 0 WorkingModeTAPI@Connected= 000918.23 0 WorkingModeScript@Connected= 000918.23 0 Inband detection not enabled 000918.23 0 StartLoadedVgs at 4/22/2005 12:09:18 AM 000918.23 0 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\} 000918.23 0 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Customer Enquiry} 000918.25 0 rv add [$RV_STARTTIME]{4/22/2005 12:09:18 AM} 000918.25 0 rv add [$RV_DEVICEID]{0} 000918.25 0 rv add [$RV_CIDNAME]{} 000918.25 0 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 000918.25 0 rv add [$RV_CIDNUMBER]{} 000918.25 0 TimeoutClear 000918.25 0 [select Query] Playing 000918.25 0 [select Query] Playing (DemoScript.wav) 000918.25 0 play set playid=244906 000918.38 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\DemoScript.wav] 000918.38 0 TimeoutClear 000918.38 0 RunModule PLAY end 000918.38 0 wa(8517,24490600) 000927.08 0 play end current play (playid=244906) 000927.08 0 ScriptEventCode 8001 iLineState=1100 000927.08 0 LsPlayMsg EV_PLAY_FINISHED 000927.08 0 TimeoutSet 10 EV_TIMEOUT_HANGUP 000927.09 0 TimeoutSet 10 EV_TIMEOUT_HANGUP Waiting for ur reply. Rajrajinder_kathpal@yahoo.com Share this post Link to post
SupportTeam Report post Posted 04/22/2005 09:17 AM when i send DTMF tone the computer restarts Suggests a major problem with modem drivers... With Win2000 onwards it is just not possible for an application fault to give system a blue screen or restart PC - only drivers run at a privilege level high enough to cause such errors... Share this post Link to post