Problem Vg Is Not Getting Dtmf Tones

[Guest Rajinder]

Hi Admin,

 

I m Raj from India. Actually i m getting a problem regarding DTMF Tones. I had downloaded a trial version of VG three days earlier. After three days i had made a script that fulfills my needs. The problem is that "Get Numbers" module is not working well i think so. I m using a D-Link External Voice Modem. When i send dtmf tones from another phone it gets another set of dtmf that i entered. Or the other reason can be that Indian telephone lines does not support your softwares.

 

Pls sort out my problem.

Raj.

[SupportTeam]

I m using a D-Link External Voice Modem.

Many voice modems do not detect DTMF tones reliably.

We recommend using a Dialogic card - they detect DTMF tones very well.

See: http://www.voiceguide.com/suppRecomHardware.htm

[Guest Rajinder]

Hi Admin,

 

I was waiting for your reply meanwhile i tried ur software on my friend's pc. The other problem i faced on his pc is that when i send DTMF tone the computer restarts. He is using Windows 2000 Sp4. Ur software version is 5.2.3000 and my modem is DFM-562 E++. And at last ur trace log.

 

000901.64 0 ApiMode=[TAPI]

000901.64 0 Tapi device 7 is: H323 Line

000901.64 0 Tapi device 6 is: IPCONF LINE

000901.64 0 Tapi device 5 is: LPT1T

000901.66 0 Tapi device 4 is: WAN Miniport (L2TP)

000901.66 0 Tapi device 3 is: Infrared Modem Line

000901.66 0 Tapi device 2 is: Infrared Direct Linei

000901.66 0 Tapi device 1 is: RAS VPN Line 0

000901.66 0 Tapi device 0 is: Conexant ACF External PnP v92 Data Fax Voice Speakerphone Modem

000901.66 0 init vgmulti ver 5.2.3000

000901.67 0 Inband Signaling Config file not specified

000901.67 0 Loading VMB data begin

000901.67 0 Loading VMB data - about to delete old entries

000901.69 0 Loading VMB data - sorting/ordering

000901.69 0 Loading VMB data end

000901.70 0 init clear settings on 1 devices.

000901.70 0 Initialising...

000901.70 0 init attach vgs on 1 devices.

000901.70 0 Script Load C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\Get Price.vgs

000901.72 0 init lineopen on 1 devices.

000901.72 0 Calling .lineOpen on device 1

000901.77 0 lineOpen(0)=>

000901.77 0 Calling .GetLineHandle on LineId 0

000901.77 0 hLine=65843

000901.77 0 Calling .GetProviderInfo on LineId 0

000901.80 0 tapi ProviderInfo: Windows Telephony Service Provider for Universal Modem Driver

000901.80 0 set provider type: PROVTYPE_MODEM

000901.80 0 Calling lineSetNumRings on lLineHandle 65843

000901.80 0 Waiting for a call...

000914.81 0 callstate OFFERING 65792 0 4

000914.81 0 Answer the call at 4/22/2005 12:09:14 AM

000914.83 0 lineAnswer(65792) => 65791

000914.83 0 ring 1

000914.83 0 callstate ACCEPTED 65792 0 0

000918.23 0 tapi Reply (LineEvReply) ok 65791 0

000918.23 0 callstate CONNECTED 65792 0 0

000918.23 0 callstate CONNECTED 65792,0,0

000918.23 0 WorkingModeTAPI@Connected=

000918.23 0 WorkingModeScript@Connected=

000918.23 0 Inband detection not enabled

000918.23 0 StartLoadedVgs at 4/22/2005 12:09:18 AM

000918.23 0 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\}

000918.23 0 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Customer Enquiry}

000918.25 0 rv add [$RV_STARTTIME]{4/22/2005 12:09:18 AM}

000918.25 0 rv add [$RV_DEVICEID]{0}

000918.25 0 rv add [$RV_CIDNAME]{}

000918.25 0 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

000918.25 0 rv add [$RV_CIDNUMBER]{}

000918.25 0 TimeoutClear

000918.25 0 [select Query] Playing

000918.25 0 [select Query] Playing (DemoScript.wav)

000918.25 0 play set playid=244906

000918.38 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\DemoScript.wav]

000918.38 0 TimeoutClear

000918.38 0 RunModule PLAY end

000918.38 0 wa(8517,24490600)

000927.08 0 play end current play (playid=244906)

000927.08 0 ScriptEventCode 8001 iLineState=1100

000927.08 0 LsPlayMsg EV_PLAY_FINISHED

000927.08 0 TimeoutSet 10 EV_TIMEOUT_HANGUP

000927.09 0 TimeoutSet 10 EV_TIMEOUT_HANGUP

 

Waiting for ur reply.

Rajrajinder_kathpal@yahoo.com

[SupportTeam]

when i send DTMF tone the computer restarts

Suggests a major problem with modem drivers...

 

With Win2000 onwards it is just not possible for an application fault to give system a blue screen or restart PC - only drivers run at a privilege level high enough to cause such errors...