Problem Transfer

04/21/2005 01:53 PM

Dear,

I have a problem with transfering people to an internal line (548). I use a dialogic D/PCIU card and the PBX announced transfer. What happens is that voiceguide calls the 548 but drops the caller on the line immediatly when he chooses the option to get transfered to a person. The person on 548 gets a message to accept the call... But the person who called has already dropped by voiceguide.

I hope you can help me solving this problem...

Here is the log...

155218,65 5 linedevstate 2048 0 0

155218,65 5 callstate OFFERING 65929 0 4

155218,65 5 callinfo CALLEDID

155218,66 5 callinfo ORIGIN

155218,66 5 ring 0

155218,86 0 dial start any summary:|5:hc>0|6:idx=0|

155224,83 5 ring 2

155224,83 5 rv clear

155224,83 5 No old processes from last call (could not obtain handle) 1904, 0

155224,83 5 Answer the call at 21/04/2005 15:52:24

155224,86 5 lineAnswer(65929) => 65912

155225,44 5 callstate CONNECTED 65929 1 0

155225,45 5 callstate CONNECTED 65929,1,0

155225,45 5 WorkingModeTAPI@Connected=

155225,45 5 WorkingModeScript@Connected=

155225,48 5 Inband detection not enabled

155225,48 5 StartLoadedVgs at 21/04/2005 15:52:25, v5.2.3063

155225,48 5 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\}

155225,48 5 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts}

155225,48 5 rv add [$RV_STARTTIME]{21/04/2005 15:52:25}

155225,48 5 rv add [$RV_DEVICEID]{5}

155225,48 5 rv add [$RV_CIDNAME]{}

155225,48 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

155225,48 5 rv add [$RV_CIDNUMBER]{}

155225,48 5 tapi Reply (LineEvReply) ok 65912 0

155225,53 5 timer clear

155225,54 5 [Welkom@yora] Playing

155225,55 5 [Welkom@yora] Playing (N:\Telefooncentrale\welkom bij yora.wav)

155225,56 5 play set playid=51242

155225,62 5 PlaySoundStart ok [N:\Telefooncentrale\welkom bij yora.wav]

155225,62 5 timer clear

155225,62 5 RunModule PLAY end

155225,63 5 wa(5507,5124200)

155225,63 5 callinfo MONITORMODES

155231,01 5 dtmf 3 (65929,51,2)

155231,01 5 ScriptEventCode 51 iLineState=1100

155231,01 5 LsPlayMsg 3

155231,11 5 PlaySoundStop err=0

155231,11 5 rv add [Welkom@yora]{3}

155231,12 5 timer clear

155231,12 5 timer set 0,4 EV_TIMEOUT_READYTOBEGINTRANSFER

155231,53 5 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

155231,53 5 ScriptEventCode 9012 iLineState=1900

155231,53 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

155231,53 5 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

155231,53 5 [reclame@yora] Announced Transfer to 548 (Generate)

155231,57 5 tapic lineGenerateDigits(65929,!,100) => 0

155232,29 5 generate LINEGENERATETERM_DONE

155232,31 5 timer set 1 EV_TAPI_GENERATE

155233,21 5 timer fired EV_TAPI_GENERATE

155233,21 5 ScriptEventCode 9602 iLineState=1900

155233,21 5 LsXferStart EV_TAPI_GENERATE

155233,21 5 timer set 1 EV_HOOKFLASHFINISHED

155234,21 5 timer fired EV_HOOKFLASHFINISHED

155234,21 5 ScriptEventCode 9200 iLineState=1905

155234,21 5 LsXferPlayVts EV_HOOKFLASHFINISHED

155234,30 5 tapic lineGenerateDigits(65929,548,100) => 0

155234,80 5 generate LINEGENERATETERM_DONE

155234,82 5 timer set 1 EV_TAPI_GENERATE

155235,80 5 timer fired EV_TAPI_GENERATE

155235,80 5 ScriptEventCode 9602 iLineState=1905

155235,80 5 LsXferPlayVts EV_TAPI_GENERATE

155235,80 5 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[],Digits

155235,81 5 sVbsFunctionToUse=Digits

155235,94 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs)

155235,00 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

155236,01 5 play set playid=61687

155236,06 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

155236,06 5 timer clear

155236,07 5 wa(6941,6168701)

155236,07 5 callinfo MONITORMODES

155243,06 5 wb(6168701)

155243,11 5 play end current play (playid=61687)

155243,11 5 ScriptEventCode 8001 iLineState=1906

155243,11 5 LsXferPlayAnn EV_PLAY_FINISHED

155243,12 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

155243,12 5 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[],Digits

155243,14 5 sVbsFunctionToUse=Digits

155243,27 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs)

155243,32 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

155243,33 5 play set playid=69007

155243,34 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

155243,34 5 timer clear

155243,35 5 wa(6941,6900701)

155243,36 5 callinfo MONITORMODES

155250,34 5 wb(6900701)

155250,42 5 play end current play (playid=69007)

155250,42 5 ScriptEventCode 8001 iLineState=1906

155250,43 5 LsXferPlayAnn EV_PLAY_FINISHED

155250,43 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

155250,43 5 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[],Digits

155250,53 5 sVbsFunctionToUse=Digits

155250,58 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs)

155250,64 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

155250,64 5 play set playid=76318

155250,66 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

155250,66 5 timer clear

155250,67 5 wa(6941,7631801)

155250,67 5 callinfo MONITORMODES

155257,67 5 play end current play (playid=76318)

155257,67 5 ScriptEventCode 8001 iLineState=1906

155257,67 5 LsXferPlayAnn EV_PLAY_FINISHED

155257,68 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

155257,68 5 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[],Digits

155257,70 5 sVbsFunctionToUse=Digits

155257,85 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs)

155257,89 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

155257,90 5 play set playid=83578

155257,90 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

155257,91 5 timer clear

155257,91 5 wa(6941,8357801)

155257,92 5 callinfo MONITORMODES

155304,90 5 wb(8357801)

155304,99 5 play end current play (playid=83578)

155304,99 5 ScriptEventCode 8001 iLineState=1906

155304,00 5 LsXferPlayAnn EV_PLAY_FINISHED

155305,01 5 tapic lineGenerateDigits(65929,!,100) => 0

155305,68 5 generate LINEGENERATETERM_DONE

155305,68 5 timer set 1 EV_TAPI_GENERATE

155306,62 5 timer fired EV_TAPI_GENERATE

155306,62 5 ScriptEventCode 9602 iLineState=1906

155306,62 5 LsXferPlayAnn EV_TAPI_GENERATE

155306,62 5 eng PlayFinishCause=CallAcceptWaitTimedOut

155306,63 5 eng Timeout path not defined - hanging up (iXferType=1)

155306,64 5 rv add [Hangup Time]{21/04/2005 15:53:06}

155306,66 5 Hanging up call... [LsXferPlayAnn CallAcceptWaitTimedOut]

155306,77 5 RecSoundStop ok

155306,77 5 PlaySoundStop err=0

155306,77 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

155306,79 5 fnHangupCall end

155306,83 5 linedevstate 2048 0 0

155306,83 5 callstate IDLE 65929 0 0

155306,84 5 WorkingMode@Idle=

155306,84 5 timer clear

155306,86 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

155306,98 5 tapi Reply (LineEvReply) ok 65776 0

155307,86 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

155307,86 5 ScriptEventCode 9008 iLineState=900

155307,86 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

155307,86 5 ReinitTelephony due to IDLE

155307,87 5 tapic lineDeallocateCall(MainCall:65929) 0

155308,02 5 lineOpen(5)=>

155308,03 5 Waiting for a call...

155308,03 5 LineHandle=65827

155308,03 5 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

155308,39 0 dial start any summary:|5:rdy=0|6:idx=0|

155311,05 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

155311,05 5 ScriptEventCode 9013 iLineState=900

155311,46 0 dial start any summary:|5:idx=0|6:idx=0|

04/21/2005 09:43 PM

Sounds like your Dialogic card's hookflash length is set too high.

see: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

04/22/2005 06:44 AM

Dear,

I tried changing the values and restarted the dialogic service. However this is still not working.

Here is my log:

084330,49 5 linedevstate 2048 0 0

084330,52 5 callstate OFFERING 65554 0 4

084330,52 5 callinfo CALLEDID

084330,52 5 callinfo ORIGIN

084330,52 5 ring 0

084331,41 0 dial start any summary:|5:hc>0|6:idx=0|

084336,70 5 ring 2

084336,70 5 rv clear

084336,72 5 Answer the call at 22/04/2005 8:43:36

084336,73 5 lineAnswer(65554) => 65571

084337,28 5 callstate CONNECTED 65554 1 0

084337,28 5 callstate CONNECTED 65554,1,0

084337,28 5 WorkingModeTAPI@Connected=

084337,28 5 WorkingModeScript@Connected=

084337,34 5 Inband detection not enabled

084337,35 5 StartLoadedVgs at 22/04/2005 8:43:37, v5.2.3063

084337,35 5 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\}

084337,36 5 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts}

084337,36 5 rv add [$RV_STARTTIME]{22/04/2005 8:43:37}

084337,36 5 rv add [$RV_DEVICEID]{5}

084337,36 5 rv add [$RV_CIDNAME]{}

084337,36 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

084337,36 5 rv add [$RV_CIDNUMBER]{}

084337,38 5 tapi Reply (LineEvReply) ok 65571 0

084337,39 5 callinfo MONITORMODES

084337,41 5 timer clear

084337,42 5 [Welkom@yora] Playing

084337,42 5 [Welkom@yora] Playing (N:\Telefooncentrale\welkom bij yora.wav)

084337,43 5 play set playid=723113

084337,78 5 PlaySoundStart ok [N:\Telefooncentrale\welkom bij yora.wav]

084337,78 5 timer clear

084337,78 5 RunModule PLAY end

084337,79 5 wa(5507,72311300)

084337,84 5 callinfo MONITORMODES

084343,37 5 play end current play (playid=723113)

084343,37 5 ScriptEventCode 8001 iLineState=1100

084343,39 5 LsPlayMsg EV_PLAY_FINISHED

084343,40 5 eng set timer EV_TIMEOUT_REPLAYMSG time=5

084343,40 5 timer set 5 EV_TIMEOUT_REPLAYMSG

084343,69 5 dtmf 3 (65554,51,2)

084343,70 5 ScriptEventCode 51 iLineState=1101

084343,70 5 LsPlayMsgFinished 3

084343,70 5 rv add [Welkom@yora]{3}

084343,70 5 timer clear

084343,70 5 timer set 0,4 EV_TIMEOUT_READYTOBEGINTRANSFER

084344,04 5 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

084344,04 5 ScriptEventCode 9012 iLineState=1900

084344,04 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

084344,05 5 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

084344,05 5 [reclame@yora] Announced Transfer to 548 (Generate)

084344,07 5 tapic lineGenerateDigits(65554,!,100) => 0

084344,73 5 generate LINEGENERATETERM_DONE

084344,73 5 timer set 1 EV_TAPI_GENERATE

084345,69 5 timer fired EV_TAPI_GENERATE

084345,69 5 ScriptEventCode 9602 iLineState=1900

084345,69 5 LsXferStart EV_TAPI_GENERATE

084345,70 5 timer set 1 EV_HOOKFLASHFINISHED

084346,70 5 timer fired EV_HOOKFLASHFINISHED

084346,70 5 ScriptEventCode 9200 iLineState=1905

084346,70 5 LsXferPlayVts EV_HOOKFLASHFINISHED

084346,71 5 tapic lineGenerateDigits(65554,548,100) => 0

084347,23 5 generate LINEGENERATETERM_DONE

084347,24 5 timer set 1 EV_TAPI_GENERATE

084348,22 5 timer fired EV_TAPI_GENERATE

084348,22 5 ScriptEventCode 9602 iLineState=1905

084348,22 5 LsXferPlayVts EV_TAPI_GENERATE

084348,23 5 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[],Digits

084348,33 5 sVbsFunctionToUse=Digits

084348,41 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs)

084348,56 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

084348,56 5 play set playid=734239

084348,62 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

084348,63 5 timer clear

084348,63 5 wa(6941,73423901)

084348,63 5 callinfo MONITORMODES

084355,65 5 play end current play (playid=734239)

084355,65 5 ScriptEventCode 8001 iLineState=1906

084355,65 5 LsXferPlayAnn EV_PLAY_FINISHED

084355,65 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

084355,66 5 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[],Digits

084355,77 5 sVbsFunctionToUse=Digits

084355,81 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs)

084355,87 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

084355,87 5 play set playid=741550

084355,88 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

084355,89 5 timer clear

084355,89 5 wa(6941,74155001)

084355,91 5 callinfo MONITORMODES

084402,88 5 wb(74155001)

084402,93 5 play end current play (playid=741550)

084402,94 5 ScriptEventCode 8001 iLineState=1906

084402,94 5 LsXferPlayAnn EV_PLAY_FINISHED

084402,94 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

084402,94 5 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[],Digits

084402,97 5 sVbsFunctionToUse=Digits

084403,11 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs)

084403,16 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

084403,17 5 play set playid=748850

084403,18 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

084403,18 5 timer clear

084403,18 5 wa(6941,74885001)

084403,20 5 callinfo MONITORMODES

084408,62 0 sys cleanup Start

084408,62 0 sys cleanup End

084410,18 5 wb(74885001)

084410,24 5 play end current play (playid=748850)

084410,24 5 ScriptEventCode 8001 iLineState=1906

084410,24 5 LsXferPlayAnn EV_PLAY_FINISHED

084410,25 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

084410,25 5 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[],Digits

084410,28 5 sVbsFunctionToUse=Digits

084410,41 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs)

084410,45 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

084410,46 5 play set playid=756141

084410,47 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

084410,51 5 timer clear

084410,55 5 wa(6941,75614101)

084410,56 5 callinfo MONITORMODES

084417,50 5 play end current play (playid=756141)

084417,51 5 ScriptEventCode 8001 iLineState=1906

084417,51 5 LsXferPlayAnn EV_PLAY_FINISHED

084417,59 5 tapic lineGenerateDigits(65554,!,100) => 0

084418,25 5 generate LINEGENERATETERM_DONE

084418,25 5 timer set 1 EV_TAPI_GENERATE

084419,19 5 timer fired EV_TAPI_GENERATE

084419,19 5 ScriptEventCode 9602 iLineState=1906

084419,19 5 LsXferPlayAnn EV_TAPI_GENERATE

084419,20 5 eng PlayFinishCause=CallAcceptWaitTimedOut

084419,20 5 eng Timeout path not defined - hanging up (iXferType=1)

084419,20 5 rv add [Hangup Time]{22/04/2005 8:44:19}

084419,22 5 Hanging up call... [LsXferPlayAnn CallAcceptWaitTimedOut]

084419,27 5 RecSoundStop ok

084419,33 5 PlaySoundStop err=0

084419,34 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

084419,40 5 fnHangupCall end

084419,46 5 linedevstate 2048 0 0

084419,46 5 callstate IDLE 65554 0 0

084419,46 5 WorkingMode@Idle=

084419,46 5 timer clear

084419,60 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

084419,60 5 tapi Reply (LineEvReply) ok 66408 0

084420,50 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

084420,50 5 ScriptEventCode 9008 iLineState=900

084420,50 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

084420,51 5 ReinitTelephony due to IDLE

084420,51 5 tapic lineDeallocateCall(MainCall:65554) 0

084420,65 5 lineOpen(5)=>

084420,65 5 Waiting for a call...

084420,65 5 LineHandle=66134

084420,66 5 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

084421,46 0 dial start any summary:|5:rdy=0|6:idx=0|

084423,66 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

084423,66 5 ScriptEventCode 9013 iLineState=900

084424,54 0 dial start any summary:|5:idx=0|6:idx=0|

04/22/2005 08:49 AM

Have you used both approaches as described in Help file?

esp the .PRM file approach....

What value have you set the hookflash settings to?

What hookflash does your PBX expect?

04/25/2005 09:56 AM

Dear,

I tried the two approaches. But still it is not working. I changed the file eu_d4p.prm. I also restarted the service. When I press 3 to get transfered the call is immediatly interrupted and in the log there is a timeout.

I don't know which hookflash the pbx is expecting.

Also the callerid is not working. Is this also caused by this. I checked your forum a dozen times and tried everything for the callerid. But also this is not working. Contacting the dialogic dealer in belgium is not helpfull. The said I should contact Intel. However Intel is also not responding to my questions...

115144,71 5 dtmf 3 (66307,51,2)

115144,71 5 ScriptEventCode 51 iLineState=1101

115144,71 5 LsPlayMsgFinished 3

115144,71 5 rv add [Welkom@yora]{3}

115144,78 5 timer clear

115144,78 5 timer set 0,4 EV_TIMEOUT_READYTOBEGINTRANSFER

115145,13 5 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

115145,13 5 ScriptEventCode 9012 iLineState=1900

115145,14 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

115145,14 5 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

115145,14 5 [reclame@yora] Announced Transfer to 548 (Generate)

115145,25 5 tapic lineGenerateDigits(66307,!,100) => 0

115145,91 5 generate LINEGENERATETERM_DONE

115145,92 5 timer set 1 EV_TAPI_GENERATE

115146,87 5 timer fired EV_TAPI_GENERATE

115146,87 5 ScriptEventCode 9602 iLineState=1900

115146,87 5 LsXferStart EV_TAPI_GENERATE

115146,88 5 timer set 1 EV_HOOKFLASHFINISHED

115147,88 5 timer fired EV_HOOKFLASHFINISHED

115147,88 5 ScriptEventCode 9200 iLineState=1905

115147,88 5 LsXferPlayVts EV_HOOKFLASHFINISHED

04/25/2005 08:40 PM

What values have you set the hookflash settings to?

04/26/2005 06:47 AM

Dear,

I set it to 10. Like described on http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

I checked the type of PBX we have and it is an Alcatel OmniPCX.

Do you have a clue how I can solve the problem?

04/26/2005 09:09 PM

Can you do hookflash transfers on that line using a normal analog handset?

Try reducing the value to 5 or even 1 and see if that makes any difference.

04/30/2005 01:59 PM

When I had the same problem, it was a combination of hook-flash length and then when that was fixed, I had a problem with disconnect-tone detection, as my PBX gives dial-tone same as disconnect-tone, as the line sees this just after the hook-flash before dialling the ext number. Solution was to increase disconnect tone detection timing by pushing it out to 2.5/3 secs (as VG has a 1 or 2 second 'built-in" wait-after-flash delay - its a combination of something in the VG.INI and a 1 sec built in constant). That fixed it. (Set the delay in the on/off time in the TSP disconnect tone settings). Good luck - Tim.

04/30/2005 02:12 PM

Oh, and by the way, I had to set the hook-flash in the dialogic parameter file as the settings in the TSP dialog screen are just ignored!!

06/03/2005 11:08 AM

I'm sorry for not answering anymore. But I have been ill. However now I am working further to solve this problem.

I set the hookflashlength to 1. Immediately after pressing 3 on the phone I get this:

131104,41 8 dtmf 3 (66425,51,2)

131104,41 8 ScriptEventCode 51 iLineState=1100

131104,41 8 LsPlayMsg 3

131104,46 8 PlaySoundStop err=0

131104,46 8 rv add [Welkom@yora]{3}

131104,46 8 timer clear

131104,46 8 timer set 0,4 EV_TIMEOUT_READYTOBEGINTRANSFER

131104,87 8 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

131104,87 8 ScriptEventCode 9012 iLineState=1900

131104,87 8 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

131104,87 8 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

131104,88 8 [reclame@yora] Announced Transfer to 548,,, (Generate)

131104,89 8 tapic lineGenerateDigits(66425,!,100) => 0

131105,55 8 generate LINEGENERATETERM_DONE

131105,55 8 timer set 1 EV_TAPI_GENERATE

131106,49 8 timer fired EV_TAPI_GENERATE

131106,50 8 ScriptEventCode 9602 iLineState=1900

131106,50 8 LsXferStart EV_TAPI_GENERATE

131106,50 8 timer set 1 EV_HOOKFLASHFINISHED

131107,54 8 timer fired EV_HOOKFLASHFINISHED

131107,54 8 ScriptEventCode 9200 iLineState=1905

131107,54 8 LsXferPlayVts EV_HOOKFLASHFINISHED

131107,55 8 tapic lineGenerateDigits(66425,548,,,,100) => 0

131114,16 8 generate LINEGENERATETERM_DONE

131114,16 8 timer set 1 EV_TAPI_GENERATE

131115,13 8 timer fired EV_TAPI_GENERATE

Other Ideas?

06/03/2005 06:22 PM

Hi,

I have now upgraded to voiceguide 6.0.2 for dialogic. And everything is working now!!!

Marvelous!

Regards,

Tommie

Problem Transfer

Recommended Posts

tommie

Share this post

Link to post

SupportTeam

Share this post

Link to post

tommie

Share this post

Link to post

SupportTeam

Share this post

Link to post

tommie

Share this post

Link to post

SupportTeam

Share this post

Link to post

tommie

Share this post

Link to post

SupportTeam

Share this post

Link to post

ktruk

Share this post

Link to post

ktruk

Share this post

Link to post

tommie

Share this post

Link to post

tommie

Share this post

Link to post

Create an account or sign in to comment

Create an account

Sign in

Browse