Third Ring Not Detected

[Guest Suhail]

O/S = Windows XP, Service Pack 1

Voice Modem = Intel® 537EP V9x DFV PCI Modem

 

Probelm Description:

 

The caller hears two rings fine and then there just the silence.

Using VG "Hangup call" (hit the button) and call again. Once

again caller hears two rings and then there's silence.

 

VG State shows "Waiting for a call"

VG Event Trace Log shows the following:

========================================

200343.59 0 ring 1

200349.59 0 ring 2

200411.86 0 btn Hangup on line 0

200411.88 0 rv add [Hangup Time]{4/21/2005 8:04:11 PM}

200411.88 0 Hanging up call...

200411.88 0 RecSoundStop ok

200411.89 0 PlaySoundStop err=0

200411.89 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

200411.89 0 HangupCall : lCallHandle& = 0 - lets close and open line

200411.91 0 ReinitTelephony due to IDLE

200411.97 0 lineOpen(0)=>

200411.97 0 Waiting for a call...

200411.97 0 LineHandle=66407

200411.97 0 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

200411.97 0 Waiting for a call...

200411.98 0 fnHangupCall end

200415.16 0 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

200415.16 0 ScriptEventCode 9013 iLineState=900

200425.25 0 ring 1

200431.30 0 ring 2

=============================================

 

 

The same machine with the same modem has worked in the past.

 

 

Please help.

Thank you,

Suhail.

[SupportTeam]

Don't know why the modem is not working...

The modem drivers only report first two rings and that's it...