Output Call ?

[Guest omar_f]

hi

we have a VG professional + dialer 8 line

in our script when we try to use dialout on other line and conference the line hungup

and when we trace it using log trace the following error was found

no free line was Available , but in fact all the line was Available except the one that calling the VG

so what is the problem??

[SupportTeam]

Do any of the lines have the "Allow outbound dialout on this line" ticked?

See the "View"->"Line Device Config" menu.

 

If the problem persists please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going on.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

You can enable the automatic saving of the logs to files in \log\ directory as well.

[Guest omar_f]

hi

all of the line allow VG to dialout on it,

i will send to you a trace log

OutDial.txt

[SupportTeam]

Which version of VG are you using?

v5.2.3 or some earlier one?

Can you please supply trace showing the initialization of the system at startup time.

[Guest omar_f]

i use version v5.2.3

[SupportTeam]

Can you please supply trace showing the initialization of the system at startup time

[Guest omar_f]

how can i do that ?

 

Can you please supply trace showing the initialization of the system at startup time

[SupportTeam]

Tick the "Create log files in \log\ directory" then restart VG.

 

Log files will be in VG's \log subdirectory.

[Guest omar_f]

ok i did what you ask

0427sw.txt

[Guest omar_f]

this is the second log

0427tw.txt

[Guest omar_f]

3rd log

0427vgm.txt

[Guest omar_f]

dear:

 

i think this my help you ,we have 8 line licence,but we only have card that support 4 line so is this what make the problem or it does not effect,hope to hear from you soon

[SupportTeam]

Trace shows that the transfer module has a 'selection list' specified - and that the selection list does not include any of the 3 available channels.

 

I'd suggest not setting anything for your selection list - just leave it blank.

 

Also please install the latest version of VG from our WWW - v5.2.3b

 

If you are still having problems please post your script and vgm trace when using v5.2.3b.