Wave Driver Problems

[Guest Guest_Chris]

I am running on a Dell 360 Precision 2.0 gHz 512 Meg Ram. My problem is when I try to start VoiceGuide it says that "Wave Driver Not Installed". However, I have followed the instructions as provided and it is installed on the machine. I have even tried uninstalling everything and re-installing to no avail. I am running WinXP with latest service packs and have run Intel® Dialogic® System Release 5.1.1 FP1 for Windows®

 

Please help.

[SupportTeam]

What Dialogic card are you using?

 

Please provide screenshots of Dialogic wave driver config - like the ones that are shown here:

http://www.voiceguide.com/vghelp/html/Inst...allDialogic.htm

[Guest Guest_Chris]

D/4PCI Just completed fresh OS, Driver, VoiceGuide install. Tested with TALKER32 and everything appears to be working in order until I start the AutoDialer. Then each line says "Wave Driver not installed". Image is too large to upload, but will work to get you a screenshot.

[Guest Guest_Chris]

Here is the image.

[Guest Guest_Chris]

Not sure if this is why, but I've noticed that my software is not registered and when I enter the code that I have received it does not work properly.

[Guest Guest_Chris]

Never mind about the registration. I was entering a zero as an "o". It is now registered, but still having the same error with the wave driver.

[SupportTeam]

If you keep having problems with the Wave drivers send an email to sales@voiceguide.com asking for "VG for Dialogic" - that version does not use the Wave drivers at all but sends sound files to the Dialogic card directly.

[ChrisH]

I received the file from VoiceGuide sales, but when I extract the vg291r file there are no files within that attachment that are referrenced within the instructions such as "Config.xml or ktTelControl.ocx"

 

Where are these files located?

[SupportTeam]

I think you are looking at the wrong .ZIP archive.

 

The file sent to you would have been called "VoiceGuide for Dialogic.zip"

[ChrisH]

OK....the VG software has been in stalled using Standard Tapi and all instructions have been followed. However, when I start VG and try to go through a configuration, I get the following error:

 

Run-time error '429':

 

You do not have an appropriate license to use this functionality

 

What do I do?

[ChrisH]

Rebooted twice and now it is working....except it looks like I can't use the configuration tool for line configuration though.

[SupportTeam]

You cannot use the old configuration wizard. The lines to be used are specified in the config.xml file (as per the instructions supplied in the readme.txt file)