Guest Randy Report post Posted 05/03/2005 05:06 PM I have a D/4PCIU board with default configuration. I have one module in my voice guide script right now to test transferring. Voiceguide picks up the call and attempts to make the transfer, but the number its dialing never rings. The module is setup to do an anounced transfer. My D/4PCIU is plugged into an extension on my PBX, it I plug a phone in, hit flash, dial 9,#, then it works. If I dial that extension from another phone, answer the extension, hit flash, dial 9,# It transfers the call successfully. What setting could I be missing in my configuration that makes this not work. I had this working before and had to wipe the box and reload everything, now its not working. The only difference with this configuration is I do not have the SR 5.11 Feature Pack installed. I only have the base 5.11 software with the D/4PCIU addon support. Here is the log file. 123539.44 0 ApiMode=[TAPI] 123539.91 0 Tapi device 9 is: Analog Line 4(dxxxB1C4) 123539.91 0 Tapi device 8 is: Analog Line 3(dxxxB1C3) 123539.93 0 Tapi device 7 is: Analog Line 2(dxxxB1C2) 123539.93 0 Tapi device 6 is: Analog Line 1(dxxxB1C1) 123539.93 0 Tapi device 5 is: H323 Line 123539.93 0 Tapi device 4 is: IPCONF LINE 123539.93 0 Tapi device 3 is: LPT1T 123539.93 0 Tapi device 2 is: WAN Miniport (L2TP) 123539.93 0 Tapi device 1 is: RAS VPN Line 0 123539.93 0 Tapi device 0 is: RAS PPPoE Line0000 123541.14 0 init vgmulti ver 5.2.3018 123541.39 0 Inband Signaling Config file not specified 123541.46 0 Loading VMB data begin 123541.47 0 Loading VMB data - about to delete old entries 123541.58 0 Loading VMB data - sorting/ordering 123541.58 0 Loading VMB data end 123542.22 0 init clear settings on 4 devices. 123542.25 6 Initialising... 123542.25 7 Initialising... 123542.25 8 Initialising... 123542.25 9 Initialising... 123542.25 0 init attach vgs on 4 devices. 123542.30 0 Script Load C:\Program Files\VoiceGuide\Scripts\transfer.vgs 123542.35 0 Script Load C:\Documents and Settings\Administrator\Desktop\SimplifiedVariables.vgs 123542.44 0 init lineopen on 4 devices. 123542.47 0 Calling .lineOpen on device 1 123542.79 6 lineOpen(6)=> 123542.79 0 Calling .GetLineHandle on LineId 6 123542.79 6 hLine=65879 123542.96 0 Calling .GetProviderInfo on LineId 6 123543.05 6 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider 123543.05 6 set provider type: PROVTYPE_DIALOGIC 123543.05 0 Calling lineSetNumRings on lLineHandle 65879 123543.05 6 Waiting for a call... 123543.05 6 dlgc bus switching not supported 123543.05 0 Calling .lineOpen on device 2 123543.10 7 lineOpen(7)=> 123543.11 0 Calling .GetLineHandle on LineId 7 123543.11 7 hLine=65794 123543.11 0 Calling .GetProviderInfo on LineId 7 123543.11 7 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider 123543.11 7 set provider type: PROVTYPE_DIALOGIC 123543.11 0 Calling lineSetNumRings on lLineHandle 65794 123543.11 7 Waiting for a call... 123543.11 7 dlgc bus switching not supported 123543.11 0 Calling .lineOpen on device 3 123543.21 8 lineOpen(8)=> 123543.21 0 Calling .GetLineHandle on LineId 8 123543.21 8 hLine=65845 123543.21 0 Calling .GetProviderInfo on LineId 8 123543.22 8 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider 123543.22 8 set provider type: PROVTYPE_DIALOGIC 123543.22 0 Calling lineSetNumRings on lLineHandle 65845 123543.22 8 Waiting for a call... 123543.29 8 dlgc bus switching not supported 123543.29 0 Calling .lineOpen on device 4 123543.54 9 lineOpen(9)=> 123543.54 0 Calling .GetLineHandle on LineId 9 123543.54 9 hLine=66476 123543.54 0 Calling .GetProviderInfo on LineId 9 123543.55 9 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider 123543.55 9 set provider type: PROVTYPE_DIALOGIC 123543.55 0 Calling lineSetNumRings on lLineHandle 66476 123543.55 9 Waiting for a call... 123543.55 9 dlgc bus switching not supported 123635.64 0 sys cleanup Start 123635.66 0 sys cleanup End 124118.04 6 linedevstate 2048 0 0 124118.05 6 callstate OFFERING 66101 0 4 124118.08 6 callinfo CALLEDID 124118.08 6 callinfo ORIGIN 124118.10 6 ring 0 124118.10 6 Answer the call at 5/3/2005 12:41:18 PM 124118.11 6 lineAnswer(66101) => 65725 124118.68 6 callstate CONNECTED 66101 1 0 124118.68 6 callstate CONNECTED 66101,1,0 124118.68 6 WorkingModeTAPI@Connected= 124118.69 6 WorkingModeScript@Connected= 124118.69 6 Inband detection not enabled 124118.71 6 StartLoadedVgs at 5/3/2005 12:41:18 PM 124118.71 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\} 124118.71 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts} 124118.71 6 rv add [$RV_STARTTIME]{5/3/2005 12:41:18 PM} 124118.71 6 rv add [$RV_DEVICEID]{6} 124118.72 6 rv add [$RV_CIDNAME]{} 124118.72 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 124118.72 6 rv add [$RV_CIDNUMBER]{} 124118.74 6 tapi Reply (LineEvReply) ok 65725 0 124118.74 6 callinfo MONITORMODES 124118.74 6 timer clear 124118.75 6 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 124119.11 6 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 124119.11 6 ScriptEventCode 9012 iLineState=1900 124119.11 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 124119.13 6 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 124119.14 6 [Transfer Call 25] Announced Transfer to 9,5952282 (TAPI) 124119.16 6 lineSetupTransfer(66101,0) in LsXferStart => 65674 124121.16 6 tapi Reply (LineEvReply) ok 65674 0 124121.16 6 linedevstate 2048 0 0 124121.18 6 callstate DIALTONE 65760 2 0 124121.19 6 callstate ONHOLDPENDTRANSFER 66101 0 0 124151.97 6 timer fired EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 124151.97 6 ScriptEventCode 9021 iLineState=1900 124151.97 6 LsXferStart EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 124151.99 6 Transfer timed out 124152.02 6 lineDrop(65760) in DropConsultingCall_Fail => 66169 124152.02 6 TapiCbTrigSet 66169 7004 124152.68 6 linedevstate 2048 0 0 124152.68 6 callstate IDLE 65760 0 0 124152.68 6 WorkingMode@Idle=DroppingConsultCall 124152.69 6 ignoring this IDLE 124152.71 6 callstate CONNECTED 66101 1 0 124152.71 6 callstate CONNECTED 66101,1,0 124152.71 6 WorkingModeTAPI@Connected=DroppingConsultCall 124152.72 6 WorkingModeScript@Connected= 124152.72 6 original call re-connected 124152.74 6 tapi Reply (LineEvReply) ok 66169 0 124152.74 6 lineDeallocateCall(65760) => 0 124152.75 6 No Fail path. End original call. lineDrop(66101) => 65759 124152.75 6 timer set 1 EV_TIMEOUT_HANGUP 124152.75 6 TapiCbTrigClear 124152.79 6 linedevstate 2048 0 0 124152.80 6 callstate IDLE 66101 0 0 124152.80 6 WorkingMode@Idle=DropBothCallsAndHangUp 124152.80 6 timer clear 124152.88 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 124152.88 6 tapi Reply (LineEvReply) ok 65759 0 124153.88 6 timer fired EV_TIMEOUT_TIMETOREINITLINE 124153.88 6 ScriptEventCode 9008 iLineState=1900 124153.88 6 LsXferStart EV_TIMEOUT_TIMETOREINITLINE 124153.91 6 ReinitTelephony due to IDLE 124153.91 6 tapic lineDeallocateCall(hConsultCall_OriginalCallHandleBeforeTransferAttempted:66101) 0 124153.96 6 tapic lineDeallocateCall(MainCall:66101) LINEERR_INVALCALLHANDLE [80000018] 124154.02 6 lineOpen(6)=> 124154.02 6 Waiting for a call... 124154.04 6 LineHandle=66152 124154.04 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 124154.97 0 dial start any summary:|6:rdy=0|7:idx=0|8:idx=0|9:idx=0| 124155.99 0 dial start any summary:|6:rdy=0|7:idx=0|8:idx=0|9:idx=0| 124157.00 0 dial start any summary:|6:rdy=0|7:idx=0|8:idx=0|9:idx=0| 124157.33 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 124157.33 6 ScriptEventCode 9013 iLineState=1900 124658.35 0 ERROR 5.2.3018 dial FindDueCall CreateQueryDef [3420:Object invalid or no longer set.] 124658.52 0 ERROR 5.2.3018 dial FindDueCall CreateQueryDef [3420:Object invalid or no longer set.] 124658.54 0 ERROR 5.2.3018 dial FindDueCall CreateQueryDef [3420:Object invalid or no longer set.] 124658.54 0 ERROR 5.2.3018 dial FindDueCall CreateQueryDef [3420:Object invalid or no longer set.] 124658.83 0 Unloading Main Window 125007.56 0 ApiMode=[TAPI] 125008.22 0 Tapi device 9 is: Analog Line 4(dxxxB1C4) 125008.23 0 Tapi device 8 is: Analog Line 3(dxxxB1C3) 125008.23 0 Tapi device 7 is: Analog Line 2(dxxxB1C2) 125008.23 0 Tapi device 6 is: Analog Line 1(dxxxB1C1) 125008.23 0 Tapi device 5 is: H323 Line 125008.23 0 Tapi device 4 is: IPCONF LINE 125008.23 0 Tapi device 3 is: LPT1T 125008.23 0 Tapi device 2 is: WAN Miniport (L2TP) 125008.23 0 Tapi device 1 is: RAS VPN Line 0 125008.23 0 Tapi device 0 is: RAS PPPoE Line0000 125009.63 0 init vgmulti ver 5.2.3018 125010.86 0 Inband Signaling Config file not specified 125011.23 0 Loading VMB data begin 125011.28 0 Loading VMB data - about to delete old entries 125011.39 0 Loading VMB data - sorting/ordering 125011.39 0 Loading VMB data end 125013.20 0 init clear settings on 4 devices. 125013.25 6 Initialising... 125013.30 7 Initialising... 125013.30 8 Initialising... 125013.30 9 Initialising... 125013.30 0 init attach vgs on 4 devices. 125013.34 0 Script Load C:\Program Files\VoiceGuide\Scripts\transfer.vgs 125013.41 0 Script Load C:\Documents and Settings\Administrator\Desktop\SimplifiedVariables.vgs 125013.50 0 init lineopen on 4 devices. 125013.50 0 Calling .lineOpen on device 1 125013.94 6 lineOpen(6)=> 125013.94 0 Calling .GetLineHandle on LineId 6 125013.94 6 hLine=66525 125014.06 0 Calling .GetProviderInfo on LineId 6 125014.13 6 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider 125014.13 6 set provider type: PROVTYPE_DIALOGIC 125014.13 0 Calling lineSetNumRings on lLineHandle 66525 125014.14 6 Waiting for a call... 125014.16 6 dlgc bus switching not supported 125014.16 0 Calling .lineOpen on device 2 125014.20 7 lineOpen(7)=> 125014.20 0 Calling .GetLineHandle on LineId 7 125014.20 7 hLine=66491 125014.20 0 Calling .GetProviderInfo on LineId 7 125014.22 7 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider 125014.22 7 set provider type: PROVTYPE_DIALOGIC 125014.22 0 Calling lineSetNumRings on lLineHandle 66491 125014.22 7 Waiting for a call... 125014.22 7 dlgc bus switching not supported 125014.22 0 Calling .lineOpen on device 3 125014.28 8 lineOpen(8)=> 125014.28 0 Calling .GetLineHandle on LineId 8 125014.28 8 hLine=66457 125014.28 0 Calling .GetProviderInfo on LineId 8 125014.28 8 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider 125014.28 8 set provider type: PROVTYPE_DIALOGIC 125014.28 0 Calling lineSetNumRings on lLineHandle 66457 125014.28 8 Waiting for a call... 125014.28 8 dlgc bus switching not supported 125014.28 0 Calling .lineOpen on device 4 125014.34 9 lineOpen(9)=> 125014.34 0 Calling .GetLineHandle on LineId 9 125014.34 9 hLine=66423 125014.34 0 Calling .GetProviderInfo on LineId 9 125014.34 9 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider 125014.34 9 set provider type: PROVTYPE_DIALOGIC 125014.34 0 Calling lineSetNumRings on lLineHandle 66423 125014.34 9 Waiting for a call... 125014.36 9 dlgc bus switching not supported 125053.19 0 sys cleanup Start 125053.23 0 sys cleanup End Share this post Link to post
SupportTeam Report post Posted 05/03/2005 08:55 PM I had this working before and had to wipe the box and reload everything, now its not working. Do you remember if the setting changes before were made in the VoiceGuide PBX Config screen, in the Dialogic TSP config, or whether it was in the script itself? I notice that you are specifying the telephone number as 9,5952282 already. Have you tried specifying ,9,5952282 (add a comma at the beginning) Maybe the hookflash length setting is wrong - have you changed the hookflash length setting as per instructions here: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm ? Try just using Play modules first to issue the hookflashes and dial digits - you can then see exactly what is dialed by the system. Use Timeout paths between modules to implement the pauses. Share this post Link to post
jacksors Report post Posted 05/04/2005 01:56 PM I needed Intel Dialogic SP1 installed to fix the problem. Now it is giving me a "Wave Driver not installed" message. I followed the directions exactly for setting up the driver. I've found that if I reboot and open VG it works. But then if I close VG and reopen, it gives me that error again. Every time I close VG I have to reboot. Any ideas? Share this post Link to post
SupportTeam Report post Posted 05/04/2005 10:21 PM Option 1: Try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers. To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers. You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager. Option 2: Download and use "VoiceGudie for Dialoigc" patch. That version does not use Wave drivers. Share this post Link to post
