yona Report post Posted 05/13/2005 05:08 PM Hi I'm trying to use the Phone Nomber Loader to call a number and play a wav file. It calls out and the other phone rings one time and then stops ringing. What am i doing wrong TIA_Yona **************** This is the log from the loader 130601.50 0 init saving dialer settings 130601.52 0 db database opened 130601.52 0 info Do Not Call List Loading... 130601.52 0 dnc Do No Call List file not specified 130601.52 0 info Do Not Call List Load Finished 0 130601.52 0 load text box numbers start 130601.52 0 info Text Box Numbers Loading... 130601.55 0 load text box numbers end 130601.55 0 db database closed 130601.56 0 info Finished queued:1 rejected:0 130601.70 0 info file : 0 explicittly listed loaded OK 130601.70 0 info file : 0 explicittly listed rejected (Do Not Call List) 130601.70 0 info file : 0 explicittly listed rejected (Other) 130601.70 0 info file : 0 expanded from template loaded OK 130601.70 0 info file : 0 expanded from template rejected (Do Not Call List) 130601.70 0 info file : 0 expanded from template rejected (Other) 130601.70 0 info text : 0 explicittly listed loaded OK 130601.70 0 info text : 0 explicittly listed rejected (Do Not Call List) 130601.70 0 info text : 0 explicittly listed rejected (Other) 130601.70 0 info text : 1 expanded from template loaded OK 130601.70 0 info text : 0 expanded from template rejected (Do Not Call List) 130601.70 0 info text : 0 expanded from template rejected (Other) 130601.70 0 info TOTAL : 1 loaded OK 130601.70 0 info TOTAL : 0 rejected **************** This is the log from the VG 130603.19 8 dial [1,1,9177092401,505131305,1,2359,MoTuWeThFrSaSu,,dxxxB1C4,,1,C:\vgwav\simen.wav,C:\vgwav\Line.wav,C:\vgwav\message.wav,none,120,0,120,,none] 130603.22 8 rv clear 130603.22 8 dial callque update id=1 next call time 0505131506 130603.22 8 dial callque DB update returned 130603.22 8 amchk set AMdet=False in DialOnLine 130603.22 8 dial found entry: tel[1,9177092401] ann[C:\vgwav\simen.wav] vgs[C:\vgwav\Line.wav] am[C:\vgwav\message.wav] LineSelection:[,dxxxB1C4,] 130603.22 8 Dialing: 1,9177092401 130603.22 8 MakeCall => 66191 130603.22 8 script interpretor: VgMulti v5.2.4000 130603.22 8 timer set 120 EV_TIMEOUT_MAKECALL_NORESPONSE 130603.22 8 TapiCbTrigSet 66191 7002 130603.22 0 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:dial=0| 130603.86 8 tapi Reply (LineEvReply) ok 66191 0 130603.86 8 TapiCbTrigClear 130603.86 8 linedevstate 2048 0 0 130603.86 8 callstate DIALTONE 66106 0 0 130603.86 8 callstate DIALING 66106 0 0 130603.86 8 callstate PROCEEDING 66106 0 0 130603.86 8 callinfo CALLEDID 130603.86 8 callinfo REASON 130603.86 8 Lev_CallerID [0000,,1,9177092401] 130603.86 8 rv lg add [DNIS]{1,9177092401} 130603.88 8 callinfo ORIGIN 130604.23 0 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:hc>0| 130616.42 8 callstate BUSY 66106 4 0 130616.42 0 dial callque delete id=1 130616.42 8 rv ns add [OutDial_Result]{Uncontactable_Busy} 130616.42 8 timer clear 130616.44 8 dial no escalation info 130616.44 8 rv lg add [Hangup Time]{5/13/2005 1:06:16 PM} 130616.44 8 Hanging up call... [busy] 130616.44 8 RecSoundStop ok 130616.44 8 PlaySoundStop err=0 130616.44 8 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 130616.44 8 Waiting for a call... 130616.44 8 fnHangupCall end 130616.47 8 linedevstate 2048 0 0 130616.47 8 callstate IDLE 66106 0 0 130616.47 8 WorkingMode@Idle= 130616.47 8 timer clear 130616.47 8 LineState(iLineId).iVgsIdx = 0 130616.47 8 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 130616.47 8 tapi Reply (LineEvReply) ok 66157 0 130617.56 8 timer fired EV_TIMEOUT_TIMETOREINITLINE 130617.56 8 ScriptEventCode 9008 iLineState=900 130617.56 8 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 130617.56 8 ReinitTelephony due to IDLE 130617.56 8 tapic lineDeallocateCall(MainCall:66106) 0 130617.64 8 lineOpen(8)=> 130617.64 8 Waiting for a call... 130617.64 8 LineHandle=66413 130617.64 8 amchk set AMdet=False in Reinit@idle 130617.64 8 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 130618.45 0 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:rdy=0| 130620.92 8 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 130620.92 8 ScriptEventCode 9013 iLineState=900 130621.50 0 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:idx=0| 130626.44 0 sys cleanup Start 130626.44 0 sys cleanup End 130935.19 6 linedevstate 2048 0 0 130935.19 6 callstate OFFERING 66038 0 4 130935.20 6 callinfo CALLEDID 130935.20 6 callinfo ORIGIN 130935.20 6 ring 0 130935.70 0 dial start any summary:|5:idx=0|6:hc>0|7:idx=0|8:idx=0| 130941.20 6 ring 2 ... .... other incoming calls Share this post Link to post
SupportTeam Report post Posted 05/13/2005 10:49 PM As you can see from the trace the telephony device you are using thinks that is has heard a busy tone after dialing out, it informs VG of that and VG hangs up. 130603.22 8 Dialing: 1,9177092401 ... 130603.86 8 callstate DIALTONE 66106 0 0 130603.86 8 callstate DIALING 66106 0 0 130603.86 8 callstate PROCEEDING 66106 0 0 130603.86 8 callinfo CALLEDID 130603.86 8 callinfo REASON 130603.86 8 Lev_CallerID [0000,,1,9177092401] 130603.86 8 rv lg add [DNIS]{1,9177092401} 130603.88 8 callinfo ORIGIN 130604.23 0 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:hc>0| 130616.42 8 callstate BUSY 66106 4 0 To fix this change the configuration of the Busy tone so that it will not mistake a ringback for a busy. Share this post Link to post
yona Report post Posted 05/16/2005 07:16 PM Hi, the telephone device I'm using is a Dialogic D/41EPCI VG-PRO 5.2.400 How would I set the proper bussy signal TIA_Yona Share this post Link to post
SupportTeam Report post Posted 05/16/2005 11:06 PM See: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm Share this post Link to post
