System Hang Up On Caller

[sthibodeau]

I have the ENterprise version of VG and I am running everything in TTS mode. WHen a caller calls the sytem answers and immedialey hangs up. BTW - I am using a dialogic card and tested the card using the dialogic utilities and everyting is working perfectly. I see in the log that it is some Wave driver issue, as mentioned that this script is 100% TTS so i am not sure hoe to reslove it! haere is the log:

 
38578 5 tapie linedevstate 2048 0 0
38609 5 tapie callstate OFFERING 65672 0 4
38625 5 Answer the call
38625 5 lineAnswer(65672) => 65655
38625 5 Lev_CallerID [13103086400,]
38703 5 tapie callinfo CALLEDID
38703 5 tapie callinfo ORIGIN
38703 5 tapie ring 0
39156 5 tapie callstate CONNECTED 65672,1,0
39171 5 WorkingModeTAPI=
39171 5 WorkingModeScript=
39203 5 Inband detection not enabled
39203 5 tapi  Reply 65655 0
39203 5 [Greeting] Playing
39218 5 tts generate start[Welcome to Free X TV. To suscribe to this adult network please press 1.  To purchase pay per view events please press 2. If you need to speak with customer service please press 3. Please make your choice now.]
40234 5 tts generate end
40234 5 [Greeting] Playing (D:\Program Files\VoiceGuide\system\tts5.wav)
40281 5 Play Start line[5] err=[0 wavec waveOutOpen(0x0, 0x0, 0x2658c50, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] file[D:\Program Files\VoiceGuide\system\tts5.wav]
40281 5 PlaySoundStart line[5] err=[0 wavec waveOutOpen(0x0, 0x0, 0x2658c50, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] [D:\Program Files\VoiceGuide\system\voicedlgc\ErrorPlayingFile.wav]
40281 5 For Dialogic use: PCM 11Khz 8bit Mono
40296 5 HangupCall called from [srlib 609]
40296 5 Hanging up call...
40296 5 PlaySoundStop ok
40296 5 fnHangupCall end
40312 5 RunModule PLAY end
41187 5 tapie linedevstate 2048 0 0
41203 5 tapie callstate IDLE 65672 0 0
41203 5 WorkingMode@Idle=
41218 5 set EV_TIMEOUT_TIMETOREINITLINE 2
41218 5 tapi  Reply 65638 0
42281 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE
42281 5 ReinitTelephony due to IDLE start
42281 5 tapic lineDeallocateCall(MainCall:65672) 0
42437 5 lineOpen(5) => 0
42437 5 Waiting for a call...
42437 5 lineOpen(5)LineHandle=65621

 

Please let me know thanks

[SupportTeam]

Have you installed the Dialogic card's Wave drivers as per the instructions in the VoiceGuide help file?

 

When testing the Dialogic card's TAPI/Wave drivers you need to use the TALKER32 demo program - that is the only Dialogic test program which uses the TAPI/Wave drivers.

 

As another test can you try running a script which upon answering plays one of the WAV files in VoiceGuide's SYSTE/VOICEDLGC directory and see if that file plays OK...