Incoming Call Not Detected

[rsharma]

Hi,

I am testing the evaluation version and it is working fine if I connect the modem to a direct line. But if I connect it to my extension at work which is routed through PBX then it is not detecting the call.

Can you please tell me how to configure it so that it works with the PBX. What info about the PBX should I get from our technician?

Thanks.

[SupportTeam]

it is not detecting the call.

Not detecting incoming call?

 

Perhaps you've attached the modem to a digital PBX extension instead of an analog one?

[Guest breezey]

Perhaps you've attached the modem to a digital PBX extension instead of an analog one?

I mentioned the same problem in my previous post. How could I tell that the PBX extension I am using is a digital one instead of an analog one? Thanks.

[SupportTeam]

How could I tell that the PBX extension I am using is a digital one instead of an analog one?

Your PBX technician or the person responsible for the PBX will be able to tell you which extensions are digital and which are analog.