Internet Phones

[Guest huwla]

Will an internet phone line Vonage work with VoiceGuide? If so, it is really necessary to have a dialogic card or voice modem?

 

Thx

[SupportTeam]

Yes, you will need a Dialogic card (or modem...).

 

Just attach the converter box from Voyage to a port on the Dialogic card.

[Guest Daniel]

I have a Vonage line and VG has no trouble answering calls, but I can't seems to make it dial out, it starts, then immediately stops and dumps the record into the Outdial_SIT_Unkown log file.

 

Any ideas?

[SupportTeam]

Looks like Vonage is playing a 3-tone (SIT tone) when making an outbound call - a tone that is usually used to indicate that the phone network is unable to make a connection.

When you make a call manually do you hear any 3-tone signals being played on the line after you dial the number? Does the call still get connected after that signal is played?

[Guest Daniel]

When I pick up the phone, I do her a few beeps until it stabilizes into a dial tone, after dialing everything behaves as normal though, the calls do complete.

Does this help?

[SupportTeam]

Can you ask Vonage what are those beeps and why are they played?

 

Can you record them the beeps please and post the .WAV file here (.ZIPped up).