Time Switch Modules

[jacksors]

What hours of the day do the time switch modules work on?

 

My regular business hours are 7:30-5:30 M-F. If a call comes in during that time it is handled by a local agent.

 

If a call comes in between the hours of 5:31PM and 7:29AM M-Thu, then the call goes to a remote local agent for that region.

 

If a call comes in After 5:31PM on Friday and before 7:29AM on Monday, then the call goes to an on call person.

 

My time switch module set up with Hours 5:31 to 7:29 on M-F did not work, here is an excerpt from the script. 18:03 is after 17:31 and before 7:29 on Thu, why did this not work?

 

[Thursday, May 19, 2005 18:03] does not fall within [17:31-07:29 on MoTuWeThFr]

[SupportTeam]

When using the Time Switch module the start time must be earlier in the day then the stop time.

 

You can specify more sophisticated time switches using the Evaluate Expression module (use $RV_WEEKDAY, $RV_HOUR and $RV_MINUTE in your expressions) but the easiest way to design your switching is to use a chain of Time Switch modules:

 

1st module switches calls arriving 7:30am-5:30pm Mon-Fri -> local agent

2nd module switches calls arriving 5:31am-11:59pm Mon -> remote local agent

3nd module switches calls arriving 0:00am-11:59pm Tue-Thu -> remote local agent

4th module switches calls arriving 0:00am-7:29am Fri -> remote local agent

with remaining calls being sent onto an on-call person.