Script Running But Not On The Phone

[Guest KB]

I'm using the Intel dialogic card with 4 lines, i've first tested the script with only one line and it was working but now when i've switched to 4 lines it doesn't work.

It shows on the trace that it answers and plays the files but the phone keeps ringing as if there's no answer.

Here's the event trace log:

 

140857.12 6 linedevstate 2048 0 0

140857.12 6 callstate OFFERING 65776 0 4

140857.12 6 callinfo CALLEDID

140857.12 6 callinfo ORIGIN

140857.12 6 ring 0

140857.54 0 dial start any summary:|6:hc>0|7:idx=0|8:idx=0|9:idx=0|

140903.12 6 ring 2

140903.12 6 rv clear

140903.12 6 Answer the call at 20/05/2005 14:09:03

140903.14 6 lineAnswer(65776) => 65741

140903.66 6 callstate CONNECTED 65776 1 0

140903.66 6 callstate CONNECTED 65776,1,0

140903.66 6 WorkingModeTAPI@Connected=

140903.66 6 WorkingModeScript@Connected=

140903.68 6 Inband detection not enabled

140903.68 6 StartLoadedVgs at 20/05/2005 14:09:03, v5.2.3063

140903.68 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\BonhamsIVR\}

140903.68 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\BonhamsIVR}

140903.68 6 rv add [$RV_STARTTIME]{20/05/2005 14:09:03}

140903.68 6 rv add [$RV_DEVICEID]{6}

140903.70 6 rv add [$RV_CIDNAME]{}

140903.70 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

140903.70 6 rv add [$RV_CIDNUMBER]{}

140903.70 6 tapi Reply (LineEvReply) ok 65741 0

140903.70 6 timer clear

140903.70 6 [Welcome] Playing

140903.70 6 [Welcome] Playing (SoundFiles\Bonhams1.wav)

140903.71 6 play set playid=56062

140903.74 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\BonhamsIVR\SoundFiles\Bonhams1.wav]

140903.76 6 timer clear

140903.76 6 RunModule PLAY end

140903.76 6 wa(2795,5606200)

140903.76 6 callinfo MONITORMODES

140903.76 6 callinfo MONITORMODES

140906.60 6 play end current play (playid=56062)

140906.60 6 ScriptEventCode 8001 iLineState=1100

140906.62 6 LsPlayMsg EV_PLAY_FINISHED

140906.62 6 timer set 10 EV_TIMEOUT_HANGUP

140906.62 6 timer set 0 EV_TIMEOUT_GOTOMODULE

140906.62 6 ScriptEventCode 9002 iLineState=1101

140906.62 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

140906.62 6 timer clear

140906.62 6 [FaxOrResult] Playing

140906.62 6 [FaxOrResult] Playing (SoundFiles\Bonhams1a.wav)

140906.64 6 play set playid=58984

140906.64 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\BonhamsIVR\SoundFiles\Bonhams1a.wav]

140906.65 6 timer clear

140906.65 6 RunModule PLAY end

140906.65 6 wa(9635,5898400)

140906.65 6 callinfo MONITORMODES

140916.29 6 wb(5898400)

140916.34 6 play end current play (playid=58984)

140916.35 6 ScriptEventCode 8001 iLineState=1100

140916.35 6 LsPlayMsg EV_PLAY_FINISHED

140916.35 6 eng set timer EV_TIMEOUT_REPLAYMSG time=2

140916.35 6 timer set 2 EV_TIMEOUT_REPLAYMSG

140918.43 6 timer fired EV_TIMEOUT_REPLAYMSG

140918.43 6 ScriptEventCode 9005 iLineState=1101

140918.43 6 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

140918.43 6 [FaxOrResult] Playing (SoundFiles\Bonhams1a.wav)

140918.43 6 play set playid=70781

140918.45 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\BonhamsIVR\SoundFiles\Bonhams1a.wav]

140918.45 6 timer clear

140918.45 6 wa(9635,7078100)

140918.45 6 callinfo MONITORMODES

140928.09 6 wb(7078100)

140928.15 6 play end current play (playid=70781)

140928.15 6 ScriptEventCode 8001 iLineState=1100

140928.15 6 LsPlayMsg EV_PLAY_FINISHED

140928.15 6 timer set 10 EV_TIMEOUT_HANGUP

140928.15 6 timer set 2 EV_TIMEOUT_GOTOMODULE

140930.26 6 timer fired EV_TIMEOUT_GOTOMODULE

140930.26 6 ScriptEventCode 9002 iLineState=1101

140930.26 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

140930.26 6 timer clear

140930.26 6 rv add [Hangup Time]{20/05/2005 14:09:30}

140930.26 6 Hanging up call... [Hangup Module]

140930.26 6 RecSoundStop ok

140930.26 6 PlaySoundStop err=0

140930.27 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

140930.27 6 fnHangupCall end

140930.30 6 linedevstate 2048 0 0

140930.32 6 callstate IDLE 65776 0 0

140930.32 6 WorkingMode@Idle=

140930.32 6 timer clear

140930.32 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

140930.34 6 tapi Reply (LineEvReply) ok 65758 0

140931.37 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

140931.37 6 ScriptEventCode 9008 iLineState=900

140931.37 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

140931.37 6 ReinitTelephony due to IDLE

140931.37 6 tapic lineDeallocateCall(MainCall:65776) 0

140931.41 6 lineOpen(6)=>

140931.43 6 Waiting for a call...

140931.43 6 LineHandle=65707

140931.43 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

140932.07 0 dial start any summary:|6:rdy=0|7:idx=0|8:idx=0|9:idx=0|

140934.71 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

140934.71 6 ScriptEventCode 9013 iLineState=900

140935.12 0 dial start any summary:|6:idx=0|7:idx=0|8:idx=0|9:idx=0|

 

Thanks.

[SupportTeam]

If the phone company's switch or PBX does not detect that the Dialogic card has answered the call then either that port on the Switch/PBX is fault or the line interface circuitry on the Dialogic card is faulty on that port...

 

It's like picking up the handset on your phone after it rings, but the caller keeps on hearing the ringing - either the Switch/PBX is faulty or the phone is...

[Guest KB]

Well i've change everything back to what it was with only one analog line and i still have the same problem.

Do you have any other idea why this happens? do i have to re-install the voice drivers?

[SupportTeam]

Re-installing voice drivers probably will not do much, this is a hardware level problem.

 

Have you tried using any of the demo software which came with the card, like Talker32 or Voice Horoscope, and seeing what results you get when using those apps?