David Flaks Report post Posted 05/25/2005 02:12 AM I am using the Capture entered number module to capture a number entered by the customer. However, no matter which sound files I specify in the relevant sound file boxes it always plays a script saying "The sound file specified cannot be found" It then allows me to enter the number and captures the number correctly. I have even tried it with no sound files specified in any of the boxes and I am getting the same message each time. Please help I have attached the vgs file as well Here is the log {\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fcharset0 Arial;}} {\*\generator Msftedit 5.41.15.1507;}\viewkind4\uc1\pard\f0\fs20\par 220259.99 0 Loading from C:\\Program Files\\VoiceGuide\\data\\OutDial_New.xml\par 220300.01 0 dial callque insert tel:212-0239 scr:C:\\Telecaller\\Rendon\\Faxtest.vgs time:505242203 esc:none\par 220300.02 0 Loaded 1 entries.\par 220301.04 6 dial [160,212-0239,505242203,900,2300,MoTuWeThFrSa,,dxxxB1C1,,0,,C:\\Telecaller\\Rendon\\Faxtest.vgs,C:\\Telecaller\\Rendon\\AMExistPat.vgs,[RecordID]\{32991\}[PatFirstName]\{Patrick\}[ApptDate]\{0524\}[ApptTime]\{0830\}[Provider]\{C:\\Telecaller\\Rendon\\WAV\\Nurse.wav\},60,2,30,C:\\TeleCaller\\Rendon\\No_Answer.vbs $RV[RecordID] $RV[OutDial_Result],none]\par 220301.05 0 dial callque update id=160 next call time 0505242233\par 220301.07 0 dial callque DB update returned\par 220301.08 6 dial found entry: tel[212-0239] ann[] vgs[C:\\Telecaller\\Rendon\\Faxtest.vgs] am[C:\\Telecaller\\Rendon\\AMExistPat.vgs]\par 220301.11 6 Dialing: 2120239\par 220301.13 6 MakeCall => 66441\par 220301.14 6 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE\par 220301.15 6 TapiCbTrigSet 66441 7002\par 220302.09 6 tapi Reply (LineEvReply) ok 66441 0\par 220302.13 6 TapiCbTrigClear\par 220302.16 6 linedevstate 2048 0 0\par 220302.17 6 callstate DIALTONE 66407 0 0\par 220302.20 6 callstate DIALING 66407 0 0\par 220302.23 6 callstate PROCEEDING 66407 0 0\par 220302.24 6 callinfo CALLEDID\par 220302.27 6 callinfo REASON\par 220302.31 6 Lev_CallerID [0000,]\par 220302.34 6 callinfo ORIGIN\par 220310.70 6 callstate CONNECTED 66407,1,0\par 220310.72 6 WorkingModeTAPI@Connected=\par 220310.73 6 WorkingModeScript@Connected=\par 220310.77 6 rv add [RecordID]\{32991\}\par 220310.79 6 rv add [PatFirstName]\{Patrick\}\par 220310.80 6 rv add [ApptDate]\{0524\}\par 220310.81 6 rv add [ApptTime]\{0830\}\par 220310.83 6 rv add [Provider]\{C:\\Telecaller\\Rendon\\WAV\\Nurse.wav\}\par 220310.84 6 rv add [OutDial_RetriesLeft]\{2\}\par 220310.86 6 rv add [$RV_STARTTIME]\{5/24/2005 10:03:10 PM\}\par 220310.87 6 rv add [$RV_DEVICEID]\{6\}\par 220310.88 6 rv add [$RV_CIDNAME]\{\}\par 220310.90 6 AddRVns [PathApp]\{C:\\Program Files\\VoiceGuide\\\}\par 220310.91 6 rv add [$RV_CALLEDNUMBER]\{212-0239\}\par 220310.93 0 dial callque delete id=160\par 220310.95 6 AddRVns [OutDial_Result]\{Contacted_Human\}\par 220310.97 6 Live person answered, starting C:\\Telecaller\\Rendon\\Faxtest.vgs\par 220310.98 2 tr NewVgsVgm_Goto C:\\Telecaller\\Rendon\\Faxtest.vgs,,,,,0\par 220310.99 6 rv add [scriptEnd_Time]\{5/24/2005 10:03:10 PM\}\par 220311.01 6 rv add [scriptEnd_Goto_Script]\{C:\\Telecaller\\Rendon\\Faxtest.vgs\}\par 220311.02 6 rv add [scriptEnd_Goto_Module]\{\}\par 220311.04 6 rv add [scriptStart_Time]\{5/24/2005 10:03:10 PM\}\par 220311.05 6 rv add [scriptStart_CalledFrom_Module]\{Hangup the Call 10\}\par 220311.06 0 LoadedVgs_Find C:\\Telecaller\\Rendon\\Faxtest.vgs at idx=2\par 220311.08 6 AddRVns [scriptsPath]\{C:\\Telecaller\\Rendon\\\}\par 220311.09 6 cl NewVgsVgm_RunModule module not found: \par 220311.11 6 TimeoutClear\par 220311.13 6 [Play 12] Playing\par 220311.13 6 [Play 12] Playing (C:\\Telecaller\\Rendon\\WAV\\Hello.wav)\par 220311.34 6 PlaySoundStart ok [C:\\Telecaller\\Rendon\\WAV\\Hello.wav]\par 220311.34 6 TimeoutClear\par 220311.36 6 RunModule PLAY end\par 220311.39 6 wa(4384,53073600)\par 220311.41 6 callinfo MONITORMODES\par 220315.85 6 Play End line[6] (id=530736)\par 220315.86 6 ScriptEventCode 8001 iLineState=1100\par 220315.88 6 LsPlayMsg EV_PLAY_FINISHED\par 220315.89 6 TimeoutSet 10 EV_TIMEOUT_HANGUP\par 220315.91 6 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE\par 220315.92 6 ScriptEventCode 9002 iLineState=1101\par 220315.95 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE\par 220315.96 6 TimeoutClear\par 220315.98 6 [Get Numbers 11] Number Input\par 220315.98 6 [Get Numbers 11] Playing (C:\\Telecaller\\Rendon\\WAV\\PleaseEnterFax.wav\par )\par 220316.13 6 PlaySoundStart ok [C:\\Program Files\\VoiceGuide\\system\\voice\\SoundFileNotFound.wav]\par 220316.16 6 TimeoutClear\par 220316.19 6 wa(3112,53558300)\par 220316.20 6 callinfo MONITORMODES\par 220319.36 6 wb(53558300)\par 220319.41 6 Play End line[6] (id=535583)\par 220319.42 6 ScriptEventCode 8001 iLineState=1300\par 220319.44 6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED\par 220319.45 6 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG\par 220322.91 6 dtmf 5 (66407,53,2)\par 220322.93 6 ScriptEventCode 53 iLineState=1301\par 220322.95 6 LsGetNbrsRxDigits 5\par 220322.96 6 [Get Numbers 11] Number Input 5\par 220322.98 6 path \{5\} not found\par 220322.99 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA\par 220323.57 6 dtmf 6 (66407,54,2)\par 220323.59 6 ScriptEventCode 54 iLineState=1301\par 220323.60 6 LsGetNbrsRxDigits 6\par 220323.63 6 [Get Numbers 11] Number Input 56\par 220323.63 6 path \{56\} not found\par 220323.64 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA\par 220324.22 6 dtmf 1 (66407,49,2)\par 220324.23 6 ScriptEventCode 49 iLineState=1301\par 220324.24 6 LsGetNbrsRxDigits 1\par 220324.26 6 [Get Numbers 11] Number Input 561\par 220324.27 6 path \{561\} not found\par 220324.28 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA\par 220324.94 6 dtmf 8 (66407,56,2)\par 220324.95 6 ScriptEventCode 56 iLineState=1301\par 220324.97 6 LsGetNbrsRxDigits 8\par 220324.98 6 [Get Numbers 11] Number Input 5618\par 220324.98 6 path \{5618\} not found\par 220325.01 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA\par 220325.48 6 dtmf 8 (66407,56,2)\par 220325.48 6 ScriptEventCode 56 iLineState=1301\par 220325.51 6 LsGetNbrsRxDigits 8\par 220325.52 6 [Get Numbers 11] Number Input 56188\par 220325.52 6 path \{56188\} not found\par 220325.55 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA\par 220326.04 6 dtmf 3 (66407,51,2)\par 220326.05 6 ScriptEventCode 51 iLineState=1301\par 220326.07 6 LsGetNbrsRxDigits 3\par 220326.08 6 [Get Numbers 11] Number Input 561883\par 220326.10 6 path \{561883\} not found\par 220326.11 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA\par 220326.68 6 dtmf 5 (66407,53,2)\par 220326.69 6 ScriptEventCode 53 iLineState=1301\par 220326.70 6 LsGetNbrsRxDigits 5\par 220326.72 6 [Get Numbers 11] Number Input 5618835\par 220326.73 6 path \{5618835\} not found\par 220326.75 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA\par 220327.24 6 dtmf 7 (66407,55,2)\par 220327.25 6 ScriptEventCode 55 iLineState=1301\par 220327.27 6 LsGetNbrsRxDigits 7\par 220327.28 6 [Get Numbers 11] Number Input 56188357\par 220327.29 6 path \{56188357\} not found\par 220327.31 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA\par 220327.63 6 dtmf 5 (66407,53,2)\par 220327.65 6 ScriptEventCode 53 iLineState=1301\par 220327.66 6 LsGetNbrsRxDigits 5\par 220327.68 6 [Get Numbers 11] Number Input 561883575\par 220327.69 6 path \{561883575\} not found\par 220327.70 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA\par 220328.08 6 dtmf 7 (66407,55,2)\par 220328.09 6 ScriptEventCode 55 iLineState=1301\par 220328.11 6 LsGetNbrsRxDigits 7\par 220328.12 6 [Get Numbers 11] Number Input 5618835757\par 220328.13 6 path \{5618835757\} not found\par 220328.15 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA\par 220329.14 6 dtmf # (66407,35,2)\par 220329.16 6 ScriptEventCode 35 iLineState=1301\par 220329.17 6 LsGetNbrsRxDigits #\par 220329.20 6 TimeoutClear\par 220329.20 6 rv add [Get Numbers 11]\{5618835757\}\par 220329.21 6 fn PlaySoundStartNumbers C:\\Program Files\\VoiceGuide\\system\\voice\\GetNbrsConfirmIntro.wav, C:\\Telecaller\\Rendon\\WAV\\IfCorrectPress1.wav, 5618835757, Digits\par 220329.24 6 sVbsFunctionToUse=Digits\par 220329.45 6 Started SayNumber VBScript OK. (C:\\Program Files\\VoiceGuide\\data\\vbs_6_SayNumber.vbs)\par 220329.59 6 cl Play_Start C:\\Program Files\\VoiceGuide\\system\\voice\\GetNbrsConfirmIntro.wav,5.wav,6.wav,1.wav,8.wav,8.wav,3.wav,5.wav,7.wav,5.w v,7.wav,C:\\Telecaller\\Rendon\\WAV\\IfCorrectPress1.wav\par 220330.52 6 PlaySoundStart ok [C:\\Program Files\\VoiceGuide\\system\\voice\\GetNbrsConfirmIntro.wav,C:\\Program Files\\VoiceGuide\\system\\voice\\5.wav,C:\\Program Files\\VoiceGuide\\system\\voice\\6.wav,C:\\Program Files\\VoiceGuide\\system\\voice\\1.wav,C:\\Program Files\\VoiceGuide\\system\\voice\\8.wav,C:\\Program Files\\VoiceGuide\\system\\voice\\8.wav,C:\\Program Files\\VoiceGuide\\system\\voice\\3.wav,C:\\Program Files\\VoiceGuide\\system\\voice\\5.wav,C:\\Program Files\\VoiceGuide\\system\\voice\\7.wav,C:\\Program Files\\VoiceGuide\\system\\voice\\5.wav,C:\\Program Files\\VoiceGuide\\system\\voice\\7.wav,C:\\Telecaller\\Rendon\\WAV\\IfCorrectPress1.wav]\par 220330.53 6 TimeoutClear\par 220330.56 6 wa(11244,54919311)\par 220330.59 6 callinfo MONITORMODES\par 220341.91 6 Play End line[6] (id=549193)\par 220341.92 6 ScriptEventCode 8001 iLineState=1302\par 220341.94 6 LsGetNbrsPlayConfirm EV_PLAY_FINISHED\par 220341.95 6 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG\par 220343.14 6 dtmf 1 (66407,49,2)\par 220343.15 6 ScriptEventCode 49 iLineState=1302\par 220343.16 6 LsGetNbrsPlayConfirm 1\par 220343.20 6 PlaySoundStop err=0\par 220343.21 6 path \{5618835757\} not found\par 220343.23 6 TimeoutClear\par 220343.24 6 rv add [Hangup Time]\{5/24/2005 10:03:43 PM\}\par 220343.27 6 Hanging up call... [Hangup Module]\par 220343.30 6 RecSoundStop ok\par 220343.34 6 PlaySoundStop err=0\par 220343.34 6 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP\par 220343.41 6 fnHangupCall end\par 220343.45 6 linedevstate 2048 0 0\par 220343.48 6 callstate IDLE 66407 0 0\par 220343.48 6 WorkingMode@Idle=\par 220343.50 6 TimeoutClear\par 220343.53 6 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE\par 220343.56 6 tapi Reply (LineEvReply) ok 66424 0\par 220344.48 6 Timer fired EV_TIMEOUT_TIMETOREINITLINE\par 220344.48 6 ScriptEventCode 9008 iLineState=900\par 220344.51 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE\par 220344.52 6 ReinitTelephony due to IDLE\par 220344.53 6 tapic lineDeallocateCall(MainCall:66407) 0\par 220344.88 6 lineOpen(6)=>\par 220344.88 6 Waiting for a call...\par 220344.91 6 LineHandle=66373\par 220344.92 6 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT\par 220347.94 6 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT\par 220347.95 6 ScriptEventCode 9013 iLineState=900\par } Faxtest.vgs Share this post Link to post
SupportTeam Report post Posted 05/25/2005 04:22 AM Does the sound file C:\Telecaller\Rendon\WAV\Hello.wav eixst? VoiceGuide cannot open it and that's why it plays the SoundFileNotFound.wav Share this post Link to post
David Flaks Report post Posted 05/25/2005 12:14 PM Yes the sound file does exist and it plays it perfectly when the script is run, it is when it gets to the Get Number module that it says "The sound file specified cannot be found" Share this post Link to post
SupportTeam Report post Posted 05/26/2005 12:56 AM We should have asked about "C:\Telecaller\Rendon\WAV\PleaseEnterFax.wav"... VoiceGuide cannot open "C:\Telecaller\Rendon\WAV\PleaseEnterFax.wav" and that's why it plays the SoundFileNotFound.wav Maybe some other program has it opened at the time? Share this post Link to post
David Flaks Report post Posted 05/26/2005 11:54 AM I do not believe that this is the problem as I have tried it with various wav files and even once where no sound files at all were specified and still got the same message. Share this post Link to post
SupportTeam Report post Posted 05/26/2005 10:43 PM Do the sound files which are played during the confirmation of the number (C:\Program Files\VoiceGuide\system\voice\GetNbrsConfirmIntro.wav and C:\Telecaller\Rendon\WAV\IfCorrectPress1.wav) and the number sound files play OK? Try specifying C:\Telecaller\Rendon\WAV\Hello.wav or C:\Program Files\VoiceGuide\system\voice\GetNbrsConfirmIntro.wav or C:\Telecaller\Rendon\WAV\IfCorrectPress1.wav as the sound file to play instead of C:\Telecaller\Rendon\WAV\PleaseEnterFax.wav and see if any or all of those play Ok as the starting sound file... Does the sample script "Credit Card Payment" work OK for you? Share this post Link to post
