Init Error After Windows Re-start

[Guest David]

Hello

 

Since applying SP2 to WinXP Pro, we get an error under the following conditions.

 

Re-start the computer.

It is set to automatically log on (to a domain)

In the Startup Folder it runs VGMulti

 

A dialog box pops up with the following message:

Init Error: dlgc dx_open(dxxxB1) error 2 (ENOENT|No such file or directory; invalid device name; file or path not found.)

 

If I click the OK button (the only choice), the program appears to continue normally.

 

If I close it down and then re-start the program, the message does not get displayed again.

 

Log file lines are:

132859.361 ocxfn LogLevels 10,C:\Program Files\VoiceGuide\log\,tw.txt,0,

132859.506 ocxfn InitHardware()

132859.506 ------------------------------------------------------------------------------

132859.506 ktTelControl OCX v2.1.1, Mar 17 2005 14:58:52 [For Dialogic]

132859.506 Initialise at 0527 132859.506

132859.506 ------------------------------------------------------------------------------

132859.506 dlgc Dialogic boards present: dti:0, dxxx:1

132859.585 fn AppInit_Dialogic

132859.585 init test NETWORK devices

132859.585 init test VOICE devices

132859.730 dlgc dx_open(dxxxB1) error 2 (ENOENT|No such file or directory; invalid device name; file or path not found.)

132957.220 ocxfn SetParam(0,VgIniFilename,c:\program files\voiceguide\VG.INI,0)

132957.220 SetParam VgIniFilename

132957.431 ocxfn LogLevels 10,C:\Program Files\VoiceGuide\log\,tw.txt,0,

132957.616 ocxfn GetLineCount() => 0

132958.738 ocxfn LineOpenDialogic(dxxx=dxxxB1C1, dti=dxxxB1C1, protocol=pdk_na_an_io, opt=, opt=0)

132958.738 init opening straight analog line

:

:

 

Any ideas?

 

Regards

 

David

[SupportTeam]

Maybe the Dialogic service did not have time to start before starting VG...

 

Try introducing some delay before starting VoiceGuide to allow Dialogic service to finish starting first.. use a batch file to start VG and in batch file have some delay first...

[Guest David]

Thanks for the suggestion.

 

I tried that - 30 second delay with "sleep" but it didn't make a difference

 

Anything else?

 

David

[SupportTeam]

Could you please do this:

 

1. close VG

2. delete all files in VG's \log\ subdirectory

3. reboot system

4. when error occurs do a screenshot of the error (use Shift-Print Screen)

5. let VG finish initialization

6. post the screenshot and all traces created in VG's \log\ subdirectory

[Guest David]

Seems I can only attach one file so I've zipped the screen dump and the three txt files.

 

David

errorstuff.zip

[SupportTeam]

The error indicates that the Dialogic drivers/service report have not found the card. It looks like they are just not started yet...

 

If you restart Windows then wait, say, 1 or 2 minutes before starting VG manually then do you get such error?

 

Starting VG from a batch file should be no different.

 

Try increasing the time in your batch file and see at what time it starts to work...