Say Number module problems

[Guest alok@siplnet.com]

Hello,

 

In continuation of my previous emails on facing problems with vg 5.2.4 this isnew issue we found while testing.

 

203504.03 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

203504.03 1 rv replace start: [$RV[DB_USUAL_LIST_3_$RV[usualCounter]]]

203504.03 1 rv replace end: [1]

203504.03 1 state [sAY_USUAL_NO] Say numbers: 1 as Number

203504.16 1 Shell run Failed (PlayNbrs), err[53] Shell parameter = [ "C:\Program Files\VoiceGuide\data\vbs_1_SayNumber.vbs" //I //T:60]

203504.16 1 VBScript run Failed, dShellId=0, Shell parameter = [ "C:\Program Files\VoiceGuide\data\vbs_1_SayNumber.vbs" //I //T:60]

203504.16 1 state Hanging up call... [say Number could not start VBScript]

203504.16 1 rec RecSoundStop ok

 

I am attaching log file for your kind reference. Please help asap.

log.zip

[SupportTeam]

It looks like the ShellHandler entry in VG.INI file is either missing or not set to anything... did you edit the VG.INI file?

 

Find the VBScript section in your VG.INI file. It should look like this:

[VBScript]

UseSafeSubset=1

ShellHandler=wscript

Please post your current VG.INI file from VG's directory.

[Guest alok@siplnet.com]

I am attaching log file to your refence along with VG.Ini file.

 

I had to add that in the VG.INI

 

Another problem we are facing is that even we load our script in the VG then when we restart the VGmulti it is loading the default script again.

log.zip

[SupportTeam]

The VG.INI file you attached only has this in it:

[Log]

VoiceGuide=10

NumberLoader=10

EmailSender=10

VoicemailManager=10

TapiWrapOcx=10

SapiWrapOcx=10

[TapiDevice1]

RingsBeforeAnswer=0

PopupCallerId=1

DialoutOK=1

Script=C:\Program Files\VoiceGuide\Scripts\MHIVR_USUAL\MH_IVR_3_8.vgs

[TapiDevice2]

Script=C:\Program Files\VoiceGuide\Scripts\MHIVR_USUAL\MH_IVR_3_8.vgs

[TapiDevice3]

Script=C:\Program Files\VoiceGuide\Scripts\MHIVR_USUAL\MH_IVR_3_8.vgs

[TapiDevice4]

Script=C:\Program Files\VoiceGuide\Scripts\MHIVR_USUAL\MH_IVR_3_8.vgs

[VBScript]

UseSafeSubset=1

ShellHandler=wscript

where is the rest of it..? There should be a lot more stuff in the VG.INI file....

 

VGmulti it is loading the default script again.

Yes. The default script is specified in Config files...

VG.INI or Config.xml depending on which version of VG you are using.

[Guest alok@siplnet.com]

where is the rest of it..? There should be a lot more stuff in the VG.INI file....

 

 

Well this is all I have in VG.INI. Can you give me what it should be there.

 

We have following things:

Card : D/41JCT with setting on VG as Analog.

VG ver: First upgarded to 5.2.4 then replaced with 6.0.2000 (VG for dialogic)

 

VG.INI or Config.xml depending on which version of VG you are using.

 

Not sure what is going wrong. We had VG 5.2.3 and we just upgraded to VG 5.2.4 and then to VG for dialogic. I am attaching config file and other stuffs here for your reference.

log.zip

[SupportTeam]

As your VG.INI file was pretty much missing we'd recommend you uninstall current installation and do the installation of VG again.

 

Read the readme.txt notes in VG for Dialogic and follow the steps outlined there.

 

After you install v5.2.4 have a look at VG.INI - it should have 13,717 bytes immediately after installation.