Ftp Troubles

[swalker2000]

For the first time I am trying to use ftp and getting a problem. The attached file shows the error I receive, and there is an empty text file called "Program" placed in my c:\ root directory. Of course this causes many problems on a windows machine...but the file is easily deleted.

 

I have tried setting up ftp using server name with and without \\, and also using the ip address with and without \\. I have tried letting it go to the ftp root and entering a subdirectory.

 

Can't seem to figure it out and the HELP isn't much help in this area.

 

My version is 5.2.1003 Enterprise Edition, Single Line License

 

I also have another question. I will have only four mailboxes for this application. Four different people will need to access the files that have been ftp'ed. Can I have the files received for each mailbox go into separate folders? I'm thinking the software might do this automatically but can't verify that because ftp isn't working yet.

 

Thanks,

 

Steve Walker

Radio One

[swalker2000]

Here is a trace log for the problem.

0602vgm.txt

[swalker2000]

Here is the screen shot. Apparently when you preview a post it deletes the attachment....

[SupportTeam]

My version is 5.2.1003 Enterprise Edition, Single Line License

Please update your system to v5.2.4

Your current registration code will work.

Four different people will need to access the files that have been ftp'ed. Can I have the files received for each mailbox go into separate folders?

Just edit the VoiceGuide file \system\vm\vm_ftp.vbs to use different directories depending on the mailbox number.

[Guest Mario]

I download the trial version last week and this problem still occurs. Version 5.2.5003

 

I traced the problem to vm_ftp.vbs and made the following change:

 

------------------

'Upload the files

'ws.Run "%comspec% /c ftp -i -s:" & InFile & " >> " & OutFile, 0, True

ws.Run "%comspec% /c ftp -i -s:" & Chr(34) & InFile & Chr(34) & " >> " & Chr(34) & OutFile & Chr(34), 0, True

------------------

 

I noticed the old version creates a folder called "C:\Program" and from then on, no toolbar buttons work in Voiceguide.

 

Hope this helps others.

[SupportTeam]

Thanks for posting the solution to the problem, it does look like that bug would have prevented FTPs from working if VG was installed in a directory with spaces in in it (like the default install directory... C:\Program Files\VoiceGuide) and the outlined solution fixes this bug.

 

Don't see however how this could have affected toolbars. The FTP task is started in a separate process from VoiceGuide altogether, so it should have no effect on VoiceGuide's User Interface functionality.

The entire vm_ftp.vbs is ran in a separate Wscript process.