Onnotconnected Script

[Guest Daniel]

Hi,

 

I'm trying to add a script for unanswered calls but it doesn't seem to get called at all, the call is set for no-retries.

 

Here's the log:

 

123944.82 10 ERROR 5.2.2000 DialogicScUnroute => Non-Dialogic version of TapiWrap.ocx

124033.88 10 dial [6187,5093776,1,0,2359,MoTuWeThFrSaSu, ,2,NONE,C:\\Program Files\\VoiceGuide\\Scripts\\Plimus\\Manual Review\\ManualReview.vgs,C:\\Program Files\\VoiceGuide\\Scripts\\Plimus\\Manual Review\\ManualReviewAns.vgs,[OrderDate]{06071033}[CustomerName]{ulf johansson}[OrderNumber]{8208841}[OrderTotal]{48.99},60,0,45,C:\\Program Files\\VoiceGuide\\Scripts\\Plimus\\Manual Review\\ManualReviewNoAns.vgs,none]

124033.88 0 dial callque update id=6187 next call time 0506071325

124033.88 0 dial callque DB update returned

124033.88 10 dial found entry: tel[5093776] ann[NONE] vgs[C:\\Program Files\\VoiceGuide\\Scripts\\Plimus\\Manual Review\\ManualReview.vgs] am[C:\\Program Files\\VoiceGuide\\Scripts\\Plimus\\Manual Review\\ManualReviewAns.vgs]

124033.88 10 Dialing: 5093776

124033.88 10 MakeCall => 66060

124033.88 10 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE

124033.88 10 TapiCbTrigSet 66060 7002

124034.63 10 tapi Reply (LineEvReply) ok 66060 0

124034.64 10 TapiCbTrigClear

124034.64 10 linedevstate 2048 0 0

124034.64 10 callstate DIALTONE 66543 0 0

124034.64 10 callstate DIALING 66543 0 0

124034.64 10 callstate PROCEEDING 66543 0 0

124034.64 10 callinfo CALLEDID

124034.64 10 callinfo REASON

124034.64 10 Lev_CallerID [0000,]

124034.64 10 callinfo ORIGIN

124040.05 10 callstate BUSY 66543 4 0

124040.05 0 dial callque delete id=6187

124040.05 10 AddRVns [OutDial_Result]{Uncontactable_Busy}

124040.05 10 dial no escalation info

124040.05 10 rv add [Hangup Time]{6/7/2005 12:40:40 PM}

124040.05 10 Hanging up call... [busy]

 

I'm running 5.2.2000.

 

Please also comment on the Dialogic error on the first line.

 

Thanks,

 

Daniel

[SupportTeam]

OnNotConnected script is a VBScript - not a VoiceGuide .vgs script.

 

From http://www.voiceguide.com/vghelp/html/DialListInto.htm :

sOnNotConnected

Command or a VB Script to run when the call attempt goes unanswered. Result Variables relating to the call just made may be used as part of the command or VB Script (this includes Result Variables which will indicate if there are any redial retries left for this telephone number).

 

The first line in the trace tells us that you have either not using a Dialogic card, or have not selected "Dialogic - Analog" during VoiceGuide installation.

You will still get a similar message if your Dialogic card cannot do "Dial and Conference". It is more of an informational message really.

[Guest jmiller808]

any possibility of sOnNotConnected being changed to allow a voiceguide script? the system i have set up has a call finalization script (vgs) that does some processing and inserts / updates a databse table. i would like to have the sOnNotConnected just use that so i dont have to recode all of my inserts and updates into a vbscript

[SupportTeam]

any possibility of sOnNotConnected being changed to allow a voiceguide script?

No. sOnNotConnected calls a VBScript and the feeling amongst the designers here is that it makes more sense for it to work like that. Running VG Scripts in situations where there is no call existing just seems inappropriate on an intuitive level.

Strictly speaking the "OnHangup" script should have been restricted to calling VBScript only...

i would like to have the sOnNotConnected just use that so i dont have to recode all of my inserts and updates into a vbscript

The VBScript for database updates is pretty short - there are some examples in VG's Help file on how to do this. If you have any problems with them post your VG and VBS scripts and we can assist in getting any problems sorted out.