Guest Daniel Report post Posted 06/07/2005 07:53 PM Hi, I'm trying to add a script for unanswered calls but it doesn't seem to get called at all, the call is set for no-retries. Here's the log: 123944.82 10 ERROR 5.2.2000 DialogicScUnroute => Non-Dialogic version of TapiWrap.ocx 124033.88 10 dial [6187,5093776,1,0,2359,MoTuWeThFrSaSu, ,2,NONE,C:\\Program Files\\VoiceGuide\\Scripts\\Plimus\\Manual Review\\ManualReview.vgs,C:\\Program Files\\VoiceGuide\\Scripts\\Plimus\\Manual Review\\ManualReviewAns.vgs,[OrderDate]{06071033}[CustomerName]{ulf johansson}[OrderNumber]{8208841}[OrderTotal]{48.99},60,0,45,C:\\Program Files\\VoiceGuide\\Scripts\\Plimus\\Manual Review\\ManualReviewNoAns.vgs,none] 124033.88 0 dial callque update id=6187 next call time 0506071325 124033.88 0 dial callque DB update returned 124033.88 10 dial found entry: tel[5093776] ann[NONE] vgs[C:\\Program Files\\VoiceGuide\\Scripts\\Plimus\\Manual Review\\ManualReview.vgs] am[C:\\Program Files\\VoiceGuide\\Scripts\\Plimus\\Manual Review\\ManualReviewAns.vgs] 124033.88 10 Dialing: 5093776 124033.88 10 MakeCall => 66060 124033.88 10 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE 124033.88 10 TapiCbTrigSet 66060 7002 124034.63 10 tapi Reply (LineEvReply) ok 66060 0 124034.64 10 TapiCbTrigClear 124034.64 10 linedevstate 2048 0 0 124034.64 10 callstate DIALTONE 66543 0 0 124034.64 10 callstate DIALING 66543 0 0 124034.64 10 callstate PROCEEDING 66543 0 0 124034.64 10 callinfo CALLEDID 124034.64 10 callinfo REASON 124034.64 10 Lev_CallerID [0000,] 124034.64 10 callinfo ORIGIN 124040.05 10 callstate BUSY 66543 4 0 124040.05 0 dial callque delete id=6187 124040.05 10 AddRVns [OutDial_Result]{Uncontactable_Busy} 124040.05 10 dial no escalation info 124040.05 10 rv add [Hangup Time]{6/7/2005 12:40:40 PM} 124040.05 10 Hanging up call... [busy] I'm running 5.2.2000. Please also comment on the Dialogic error on the first line. Thanks, Daniel Share this post Link to post
SupportTeam Report post Posted 06/07/2005 10:03 PM OnNotConnected script is a VBScript - not a VoiceGuide .vgs script. From http://www.voiceguide.com/vghelp/html/DialListInto.htm : sOnNotConnected Command or a VB Script to run when the call attempt goes unanswered. Result Variables relating to the call just made may be used as part of the command or VB Script (this includes Result Variables which will indicate if there are any redial retries left for this telephone number). The first line in the trace tells us that you have either not using a Dialogic card, or have not selected "Dialogic - Analog" during VoiceGuide installation. You will still get a similar message if your Dialogic card cannot do "Dial and Conference". It is more of an informational message really. Share this post Link to post
Guest jmiller808 Report post Posted 08/25/2005 09:52 PM any possibility of sOnNotConnected being changed to allow a voiceguide script? the system i have set up has a call finalization script (vgs) that does some processing and inserts / updates a databse table. i would like to have the sOnNotConnected just use that so i dont have to recode all of my inserts and updates into a vbscript Share this post Link to post
SupportTeam Report post Posted 08/25/2005 11:03 PM any possibility of sOnNotConnected being changed to allow a voiceguide script? No. sOnNotConnected calls a VBScript and the feeling amongst the designers here is that it makes more sense for it to work like that. Running VG Scripts in situations where there is no call existing just seems inappropriate on an intuitive level. Strictly speaking the "OnHangup" script should have been restricted to calling VBScript only... i would like to have the sOnNotConnected just use that so i dont have to recode all of my inserts and updates into a vbscript The VBScript for database updates is pretty short - there are some examples in VG's Help file on how to do this. If you have any problems with them post your VG and VBS scripts and we can assist in getting any problems sorted out. Share this post Link to post