Hung Isdn Ports / Random Drop Calls

[Guest jose luis perez]

SYSTEM CONFIGURATION

System Windows 2000 - Service Pack 4

VoiceGuide 6.0.1047 VG Dialer 30 lines licenses

Dialogic PCI D/300-E1

Dialogic DCM 5.0 Build 2195 Service PAck 4 / Release SR. 5.1.1 Version DNAS Build30

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E1 connected to a class 4 switch with EuroIsdn link. Calls are working fine, but

after some hours, ports are hung on the IVR. In ocassions calls are drop in the middle of a prompt. PRoblem is resolved resetting (only) the PC server.

 

is it needed any sw upgrade?

any suggestion?

 

Note: After the system comes up, we have tested it all the channels and it works fine, but after some time and calls the environment starts to be tricky.

[SupportTeam]

Are you using the SR5.1.1 Service Pack 1?

In ocassions calls are drop in the middle of a prompt. PRoblem is resolved resetting (only) the PC server.

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what happened.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.

 

In what state are the ports when you consider them 'Hung'? Is something unexpected shown on the screen or is there some other indication? Please post a screenshot if appropriate.