Automated Dialing On Alarm

[robicham]

I am considering purchasing VoiceGuide for adding outgoing phone announciation on an existing Alarm/Event monitoring System. These alarms are accesible through DDE on the PC using Wonderware. I would also like to be able to dial-in the system to monitor Alarm and Events using DTMF for commands and Voice (TTS or Recorded Messages) for responses. Can youre software be configured to dial out on events (ex. when a DDE signal goes ON)? Thanks.

 

Marc Robichaud

Systems Engineer

robicham@bms.ca

[SupportTeam]

You would need to write a script/program which monitors/listens for the events that are important to your application and then queues a new call(s) to be made by VoiceGuide.

 

For information on how calls can be queued with VoiceGuide please see: http://www.voiceguide.com/vghelp/html/DialListInto.htm

 

We can assist in writing this application for you - please send details of what you need done (including more info on DDE events etc) to sales@voiceguide.com

[robicham]

The application is simple. I have a software (Wonderware InTouch) which monitors plant alarms (controller communications, levels, fire, emergency showers, etc).

The ideal application should be able to do this: Whenever alarms are triggered (InTouch Tags (accessible throuhg DDE/OPC) go to one), the appropriate person would be Called, paged (alphanumeric) or E-Mailed to advise them of the situation. This person could then acknowledge the alarm by using the DTMF keys. The acknowledgement action should cause the software to send a signal (DDE/OPC) to Wonderware which would reset the the TAG (usually done using InTouch DDE/OPC or COM object).

Wonderware's Win911 will do this, but it is limited and very expensive.

 

Can it be done using VoiceGuide?[/code]

[SupportTeam]

The majority of the work here is in the creation of the program which would monitor for the alarm events and then queue outbound calls to be made.

 

Alarm acknowledgement from within a VoiceGuide script would be no problem.