Call Does Not Hangup After Conferencing

[SangAstra]

After conferencing ( which is working smoothly), our current script goes to the hang up module which should ideally hang up the line when the call is terminated.

But this is not working properly. It remains connected and keeps on playing the wav file which we have set for the conferencing module.

 

Does it have something to do with the Hook Flash setting ( or any other configuration setting ? ) Hook Flash is currently set to value 10. Please advise.

[SangAstra]

Just adding the log for you to get a better idea.

 

133544.11 7 linedevstate 2048 0 0

133544.11 7 callstate OFFERING 65706 0 4

133544.14 7 Lev_CallerID [01689889371,,0000]

133544.14 7 rv lg add [DNIS]{0000}

133544.14 7 callinfo CALLEDID

133544.14 7 callinfo ORIGIN

133544.14 7 ring 0

133544.23 0 dial start any summary:|6:idx=0|7:hc>0|

133550.11 7 ring 2

133550.11 7 rv clear

133550.11 7 Answer the call at 17/06/2005 13:35:50

133550.11 7 lineAnswer(65706) => 65689

133550.66 7 callstate CONNECTED 65706 1 0

133550.66 7 callstate CONNECTED 65706,1,0

133550.66 7 WorkingModeTAPI@Connected=

133550.66 7 WorkingModeScript@Connected=

133550.70 7 Inband detection not enabled

133550.70 7 StartLoadedVgs at 17/06/2005 13:35:50, script interpretor VgMulti v5.2.4000 7

133550.70 7 rv ns add [scriptsPath]{C:\vgscript\}

133550.70 7 rv ns add [scriptPath]{C:\vgscript}

133550.70 7 rv lg add [$RV_STARTTIME]{17/06/2005 13:35:50}

133550.70 7 rv lg add [$RV_DEVICEID]{7}

133550.70 7 rv lg add [$RV_CIDNAME]{}

133550.70 7 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

133550.70 7 rv lg add [$RV_CIDNUMBER]{01689889371}

133550.70 7 tapi Reply (LineEvReply) ok 65689 0

133550.70 7 callinfo MONITORMODES

133550.70 7 timer clear

133550.70 7 [Caller Id] Evaluate [$RV_CIDNUMBER]

133550.70 7 rv replace start: [$RV_CIDNUMBER]

133550.70 7 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\vgscript\}[scriptPath]{C:\vgscript}[$RV_STARTTIME]{17/06/2005 13:35:50}[$RV_DEVICEID]{7}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{01689889371}

133550.70 7 rv replace end: [01689889371]

133550.70 7 .Eval(01689889371)

133550.70 7 rv ns add [Caller Id_Input]{01689889371}

133550.70 7 rv ns add [Caller Id]{1689889371}

133550.70 7 Eval Expr result:[1689889371]

133550.70 7 path {1689889371} not found

133550.70 7 timer clear

133550.70 7 [CallerContactNo] Number Input

133550.70 7 [CallerContactNo] Playing (wavfiles\welcomedemo.wav)

133550.70 7 play set playid=854375

133550.73 7 PlaySoundStart ok [C:\vgscript\wavfiles\welcomedemo.wav]

133550.73 7 timer clear

133550.73 7 wa(9613,85437500)

133550.73 7 callinfo MONITORMODES

133554.95 7 dtmf 8 (65706,56,2)

133554.95 7 ScriptEventCode 56 iLineState=1300

133554.95 7 LsGetNbrsPlayWelcMsg 8

133555.00 7 PlaySoundStop err=0

133555.00 7 [CallerContactNo] Number Input 8

133555.00 7 path {8} not found

133555.00 7 timer set 10 EV_TIMEOUT_GOTOMODULE

133555.16 7 dtmf 8 (65706,56,2)

133555.16 7 ScriptEventCode 56 iLineState=1301

133555.16 7 LsGetNbrsRxDigits 8

133555.16 7 [CallerContactNo] Number Input 88

133555.16 7 path {88} not found

133555.16 7 timer set 10 EV_TIMEOUT_GOTOMODULE

133555.39 7 dtmf 8 (65706,56,2)

133555.39 7 ScriptEventCode 56 iLineState=1301

133555.39 7 LsGetNbrsRxDigits 8

133555.39 7 [CallerContactNo] Number Input 888

133555.39 7 path {888} not found

133555.39 7 timer set 10 EV_TIMEOUT_GOTOMODULE

133555.64 7 dtmf 8 (65706,56,2)

133555.64 7 ScriptEventCode 56 iLineState=1301

133555.64 7 LsGetNbrsRxDigits 8

133555.64 7 [CallerContactNo] Number Input 8888

133555.64 7 path {8888} not found

133555.64 7 timer set 10 EV_TIMEOUT_GOTOMODULE

133556.42 7 dtmf # (65706,35,2)

133556.42 7 ScriptEventCode 35 iLineState=1301

133556.42 7 LsGetNbrsRxDigits #

133556.42 7 timer clear

133556.42 7 rv lg add [CallerContactNo]{8888}

133556.42 7 path {8888} not found

133556.42 7 rv ns add [CallerContactNo_PathTaken]{success}

133556.42 7 timer clear

133556.42 7 [GetPANumber] Number Input

133556.42 7 [GetPANumber] Playing (wavfiles\GetPANumber.wav)

133556.42 7 play set playid=860093

133556.44 7 PlaySoundStart ok [C:\vgscript\wavfiles\GetPANumber.wav]

133556.44 7 timer clear

133556.44 7 wa(3544,86009300)

133556.44 7 callinfo MONITORMODES

133600.02 7 wb(86009300)

133600.06 7 play end current play (playid=860093)

133600.06 7 ScriptEventCode 8001 iLineState=1300

133600.06 7 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

133600.06 7 eng set timer EV_TIMEOUT_REPLAYMSG time=5

133600.06 7 timer set 5 EV_TIMEOUT_REPLAYMSG

133600.08 7 dtmf 8 (65706,56,2)

133600.08 7 ScriptEventCode 56 iLineState=1301

133600.08 7 LsGetNbrsRxDigits 8

133600.08 7 [GetPANumber] Number Input 8

133600.08 7 path {8} not found

133600.08 7 timer set 10 EV_TIMEOUT_GOTOMODULE

133600.33 7 dtmf 8 (65706,56,2)

133600.33 7 ScriptEventCode 56 iLineState=1301

133600.33 7 LsGetNbrsRxDigits 8

133600.33 7 [GetPANumber] Number Input 88

133600.33 7 path {88} not found

133600.33 7 timer set 10 EV_TIMEOUT_GOTOMODULE

133600.63 7 dtmf 8 (65706,56,2)

133600.63 7 ScriptEventCode 56 iLineState=1301

133600.63 7 LsGetNbrsRxDigits 8

133600.63 7 [GetPANumber] Number Input 888

133600.63 7 path {888} not found

133600.63 7 timer set 10 EV_TIMEOUT_GOTOMODULE

133600.86 7 dtmf 8 (65706,56,2)

133600.86 7 ScriptEventCode 56 iLineState=1301

133600.86 7 LsGetNbrsRxDigits 8

133600.86 7 [GetPANumber] Number Input 8888

133600.86 7 path {8888} not found

133600.86 7 timer set 10 EV_TIMEOUT_GOTOMODULE

133601.34 7 dtmf # (65706,35,2)

133601.34 7 ScriptEventCode 35 iLineState=1301

133601.34 7 LsGetNbrsRxDigits #

133601.34 7 timer clear

133601.34 7 rv lg add [GetPANumber]{8888}

133601.34 7 path {8888} not found

133601.34 7 rv ns add [GetPANumber_PathTaken]{success}

133601.34 7 timer clear

133601.34 7 [Options] Playing

133601.34 7 [Options] Playing (wavfiles\MedicalOptions.wav)

133601.34 7 play set playid=865015

133601.36 7 PlaySoundStart ok [C:\vgscript\wavfiles\MedicalOptions.wav]

133601.36 7 timer clear

133601.36 7 RunModule PLAY end

133601.36 7 wa(8606,86501500)

133601.36 7 callinfo MONITORMODES

133605.11 7 dtmf 2 (65706,50,2)

133605.11 7 ScriptEventCode 50 iLineState=1100

133605.11 7 LsPlayMsg 2

133605.16 7 PlaySoundStop err=0

133605.16 7 rv lg add [Options]{2}

133605.16 7 timer clear

133605.16 7 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

133605.53 7 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

133605.53 7 ScriptEventCode 9012 iLineState=1900

133605.53 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

133605.53 7 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

133605.53 7 [ConferenceCall] Announced Conference to 07968267098 (Generate)

133605.55 7 tapic lineGenerateDigits(65706 [!] 100) => ok

133605.81 7 generate LINEGENERATETERM_DONE

133605.81 7 timer set 1 EV_TAPI_GENERATE

133606.86 7 timer fired EV_TAPI_GENERATE

133606.86 7 ScriptEventCode 9602 iLineState=1900

133606.86 7 LsXferStart EV_TAPI_GENERATE

133606.86 7 timer set 1 EV_HOOKFLASHFINISHED

133607.95 7 timer fired EV_HOOKFLASHFINISHED

133607.95 7 ScriptEventCode 9200 iLineState=1905

133607.95 7 LsXferPlayVts EV_HOOKFLASHFINISHED

133607.95 7 tapic lineGenerateDigits(65706 [07968267098] 100) => ok

133610.14 7 generate LINEGENERATETERM_DONE

133610.14 7 timer set 1 EV_TAPI_GENERATE

133611.23 7 timer fired EV_TAPI_GENERATE

133611.23 7 ScriptEventCode 9602 iLineState=1905

133611.23 7 LsXferPlayVts EV_TAPI_GENERATE

133611.23 7 [ConferenceCall] Playing (wavfiles\ACCEPT_CALL.wav)

133611.23 7 play set playid=874906

133611.25 7 PlaySoundStart ok [C:\vgscript\wavfiles\ACCEPT_CALL.wav]

133611.25 7 timer clear

133611.25 7 wa(6602,87490600)

133611.25 7 callinfo MONITORMODES

133617.89 7 wb(87490600)

133617.94 7 play end current play (playid=874906)

133617.94 7 ScriptEventCode 8001 iLineState=1906

133617.94 7 LsXferPlayAnn EV_PLAY_FINISHED

133617.95 7 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

133617.95 7 [ConferenceCall] Playing (wavfiles\ACCEPT_CALL.wav)

133617.95 7 play set playid=881625

133617.95 7 PlaySoundStart ok [C:\vgscript\wavfiles\ACCEPT_CALL.wav]

133617.95 7 timer clear

133617.95 7 wa(6602,88162500)

133617.95 7 callinfo MONITORMODES

133624.19 7 dtmf 1 (65706,49,2)

133624.19 7 ScriptEventCode 49 iLineState=1906

133624.19 7 LsXferPlayAnn 1

133624.19 7 rv lg add [ConferenceCall]{1}

133624.19 7 timer set 1 EV_PLAY_FINISHED

133624.25 7 PlaySoundStop err=0

133625.28 7 timer fired EV_PLAY_FINISHED

133625.28 7 ScriptEventCode 8001 iLineState=1906

133625.28 7 LsXferPlayAnn EV_PLAY_FINISHED

133625.28 7 tapic lineGenerateDigits(65706 [!,3] 100) => ok

133627.53 7 generate LINEGENERATETERM_DONE

133627.53 7 timer set 1 EV_TAPI_GENERATE

133628.56 7 timer fired EV_TAPI_GENERATE

133628.56 7 ScriptEventCode 9602 iLineState=1906

133628.56 7 LsXferPlayAnn EV_TAPI_GENERATE

133628.56 7 eng PlayFinishCause=CallAccepted

133628.56 7 eng Success path not defined - wait till call ends (iXferType=3)

133628.56 7 timer set 1800 EV_TIMEOUT_HANGUP

133654.70 0 btn Hangup on line 7

133654.70 7 ScriptEventCode 9001 iLineState=1910

133654.70 7 LsXferWaitEndCall EV_TIMEOUT_HANGUP

133654.70 7 rv lg add [Hangup Time]{17/06/2005 13:36:54}

133654.70 7 Hanging up call...

133654.70 7 RecSoundStop ok

133654.70 7 PlaySoundStop err=0

133654.70 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

133654.72 7 fnHangupCall end

133654.75 7 linedevstate 2048 0 0

133654.75 7 callstate IDLE 65706 0 0

133654.75 7 WorkingMode@Idle=

133654.75 7 timer clear

133654.77 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

133654.77 7 tapi Reply (LineEvReply) ok 65621 0

133655.80 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

133655.80 7 ScriptEventCode 9008 iLineState=900

133655.80 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

133655.80 7 ReinitTelephony due to IDLE

133655.80 7 tapic lineDeallocateCall(MainCall:65706) 0

133655.95 7 lineOpen(7)=>

133655.95 7 Waiting for a call...

133655.95 7 LineHandle=65604

133655.95 7 amchk set AMdet=False in Reinit@idle

133655.95 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

133656.25 0 dial start any summary:|6:idx=0|7:rdy=0|

133659.23 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

133659.23 7 ScriptEventCode 9013 iLineState=900

133659.25 0 dial start any summary:|6:idx=0|7:idx=0|

[SupportTeam]

To detect when the call ends you'd need to set the disconnect tone detection to correctly recognize the tones played on your line when the disconnect happens.

 

Please see: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm

[SangAstra]

My Telephone line uses "Loop Current Drop" so im assuming dialogic and VG can recognise that.

 

So why is the call still not getting disconnected after conferencing after BOTH lines have hung up?

[SupportTeam]

My Telephone line uses "Loop Current Drop" so im assuming dialogic and VG can recognise that.

Dialogic should be able to detect this and report this to VG, which would then hang up. Trace does not show the Dialogic card alerting that loop current drop occurred.

Maybe loop current drop only ins sent on normal calls, not on conference calls?

 

You may want to try the "VG for Dialogic" patch to see if you get different results with that.

[SangAstra]

OK couple of things -

 

1. the system was working perfectly fine on a win2k machine with VG and same dialogic card. Now its on a win xp machine

 

2. I've tested 'loop current drop" by remiving the tel line from dialogic card and it immediatley hangs up.

 

3. Ive done a dummy script without any conferencing - just an incoming call which is disconnected after "the sound file specified could not be found message" - and the VG does not hang up. I've attached the 2 logs generated.

 

i'm not happy to use the dialogic patch at the moment as the system was working perfectly well without it.

 

please advise

 

121524.234 tapie LINE_LINEDEVSTATE(7, 0x10299, 0x800, 0x0, 0x0)

121524.234 tapie LINE_CALLSTATE(7, 0x10266, 0x2, 0x0, 0x4)

121524.250 tapic lineMonitorDigits(0x10266, 0x2) => 0x0

121524.250 tapic lineMonitorMedia(0x10266, 0xfc) => 0

121524.250 tapic lineGetCallInfo(0x10266, 0x56d4dd8)

121524.250 eng No CallerId info available at this time

121524.281 tapie LINE_CALLINFO(7, 0x10266, 0x8000)

121524.281 tapic lineGetCallInfo(0x10266, 0x56d5f28)

121524.281 CIDname lci=0x56d5f28, off=0x144, size=0x9

121524.281 CIDnmbr lci=0x56d5f28, off=0x0, size=0x0

121524.281 DNISnmbr lci=0x56d5f28, off=0x158, size=0x5

121524.281 ocxev CallerId(sLineId=7, hCall=0x10266, strNbr=[ ], strName=[WITHHELD], strDialed=[0000])

121524.281 tapie LINE_CALLINFO(7, 0x10266, 0x10000)

121524.281 tapie LINE_CALLINFO(7, 0x10266, 0x100)

121524.281 tapie LINE_LINEDEVSTATE(7, 0x10299, 0x2, 0x0, 0x0)

121530.250 tapie LINE_LINEDEVSTATE(7, 0x10299, 0x2, 0x0, 0x2)

121530.781 tapie LINE_CALLSTATE(7, 0x10266, 0x100, 0x1, 0x0)

121530.781 tapic lineGetID(0x10299, 0, 0, 0x1, 0x56df650, wave/in) LINECALLSELECT_LINE hLineInfo

121530.781 tapic lineGetID(0x10299, 0, 0, 0x1, 0x56df650, wave/in) => 0x0

121530.781 tapic lineGetID => 2

121530.781 tapic lineGetID(0x10299, 0, 0, 0x1, 0x56df650, wave/out) LINECALLSELECT_LINE hLineInfo

121530.781 tapic lineGetID(0x10299, 0, 0, 0x1, 0x56df650, wave/out) => 0x0

121530.781 tapic lineGetID => 2

121530.828 tapie LINE_REPLY(7, 0x0, 0x10255, 0x0)

121530.828 tapie LINE_CALLINFO(7, 0x10266, 0x8000000)

121530.843 ocxfn PlayMultiDelimited(sLineId=7, strFile1=C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav, lPlayId=0x39404, lOptions=0x0, strOptions=)

121530.843 tr 5 ResetWavOutAndContinuePlay start

121530.843 play FileMmioOpenAndAscend start C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav

121530.843 play FileMmioOpenAndAscend end

121530.843 fn play wav format: wFormatTag=0x1, nChannels=1, nSamplesPerSec=11025, nAvgBytesPerSec=11025, nBlockAlign=1, wBitsPerSample=8, cbSize=0

121530.843 wavec waveOutOpen(0x0, 0x2, 0x1f5850, 0x0, 0x0, 0x1) => 0 (MMSYSERR_OK) - format query

121530.843 wavec waveOutOpen(0x1f5884, 0x2, 0x1f5850, 0x3018e, 0x1f5828, 0x10002) => 0 (MMSYSERR_OK) ... hli->hWaveOut=0x56ca780

121530.843 wavec waveOutReset(0x56ca780) => 0(MMSYSERR_OK) fn:PlaySoundStart

121530.843 tapic lineMonitorDigits(0x10266, 0x2) => 0x0

121530.843 tapic lineMonitorMedia(0x10266, 0x7c) => 0

121530.843 play FileMmioOpenAndAscend start C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav

121530.859 play FileMmioOpenAndAscend end

121530.859 play LoadCurrFileToPlay_IntoOneMainBuffer start

121530.859 play FileMmioOpenAndAscend start C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav

121530.859 play FileMmioOpenAndAscend end

121530.859 iPlayListIdxCurr 0 wav format: wFormatTag=0x1, nChannels=1, nSamplesPerSec=11025, nAvgBytesPerSec=11025, nBlockAlign=1, wBitsPerSample=8, cbSize=0

121530.859 wavec waveOutWrite HeapAllocs bytes: DataToPlay=34240, WaveHdr=32, UserData=12

121530.859 wavehdr: lpData=0x56f5160, dwBufferLength=34240, dwBytesRecorded=0, dwUser=0x56dd4c0, dwFlags=0x0, dwLoops=0x0, lpNext=0x0, reserved=0x0

121530.859 play LoadCurrFileToPlay_IntoOneMainBuffer end

121530.859 tr fn ResetWavOutAndContinuePlay LoadCurrFileToPlay_IntoOneMainBuffer returned

121530.859 wavec waveOutPrepareHeader(0x56ca780, 0x56cad18, 0x20) => 0

121530.859 wavec waveOutWrite(0x56ca780, 0x56cad18, 0x20) => 0

121530.859 tr fn PostMessage WM_FIRE_PLAY_WDOG_SET_EVENT (all in 1 buffer) params: 7 23450000

121530.859 fn OnFirePlayPlayWdogSetEvent start

121530.859 ocxev PlayWdogSet(dwLineId=7, dwPlayId=0x165d190, LenMsecs=3112)

121530.859 tapie LINE_CALLINFO(7, 0x10266, 0x8000000)

121534.046 wavee WOM_DONE(0x56ca780, 0x56cad18) (callback window message)

121534.046 wavee WOM_DONE(0x56ca780, 0x3bd, 0x1f5828, 0x56cad18, 0x0) psch

121534.046 fn psch lpUserData=0x56dd4c0 : dwPlayId=234500, hli=0x1f5828, iFileIdx=0x0

121534.046 fn psch hli=0x1f5828 : dwPlayId=234500, iPlayListIdxCurr=0x0

121534.046 fn psch clearing watchdog

121534.046 tr fn PlaySoundCallBackHandler calling PostMessage WM_FIRE_PLAY_WDOG_CLEAR_EVENT

121534.046 wavec waveOutUnprepareHeader(0x56ca780, 0x56cad18, 0x20) call non-unimodem

121534.046 wavec waveOutUnprepareHeader(0x56ca780, 0x56cad18, 0x20) => 0 (MMSYSERR_OK) non-unimodem

121534.046 fn OnFirePlayPlayWdogClearEvent start

121534.046 ocxev PlayWdogClear(dwLineId=7, dwPlayId=0x165d190)

121534.046 ocxev PlayEnd(dwLineId=7, dwPlayId=0x39404)

121539.515 ocxfn PlayMultiDelimited(sLineId=7, strFile1=C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav, lPlayId=0x3b5f3, lOptions=0x0, strOptions=)

121539.515 tr 5 ResetWavOutAndContinuePlay start

121539.515 play FileMmioOpenAndAscend start C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav

121539.515 play FileMmioOpenAndAscend end

121539.515 tapic lineMonitorDigits(0x10266, 0x2) => 0x0

121539.515 tapic lineMonitorMedia(0x10266, 0x7c) => 0

121539.515 play FileMmioOpenAndAscend start C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav

121539.515 play FileMmioOpenAndAscend end

121539.515 play LoadCurrFileToPlay_IntoOneMainBuffer start

121539.515 play FileMmioOpenAndAscend start C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav

121539.515 play FileMmioOpenAndAscend end

121539.515 iPlayListIdxCurr 0 wav format: wFormatTag=0x1, nChannels=1, nSamplesPerSec=11025, nAvgBytesPerSec=11025, nBlockAlign=1, wBitsPerSample=8, cbSize=0

121539.515 wavec waveOutWrite HeapAllocs bytes: DataToPlay=34240, WaveHdr=32, UserData=12

121539.515 wavehdr: lpData=0x56f5160, dwBufferLength=34240, dwBytesRecorded=0, dwUser=0x56e2958, dwFlags=0x0, dwLoops=0x0, lpNext=0x0, reserved=0x0

121539.515 play LoadCurrFileToPlay_IntoOneMainBuffer end

121539.515 tr fn ResetWavOutAndContinuePlay LoadCurrFileToPlay_IntoOneMainBuffer returned

121539.515 wavec waveOutPrepareHeader(0x56ca780, 0x56caff0, 0x20) => 0

121539.515 wavec waveOutWrite(0x56ca780, 0x56caff0, 0x20) => 0

121539.515 tr fn PostMessage WM_FIRE_PLAY_WDOG_SET_EVENT (all in 1 buffer) params: 7 24318700

121539.515 fn OnFirePlayPlayWdogSetEvent start

121539.515 ocxev PlayWdogSet(dwLineId=7, dwPlayId=0x17312ec, LenMsecs=3112)

121539.515 tapie LINE_CALLINFO(7, 0x10266, 0x8000000)

121542.703 wavee WOM_DONE(0x56ca780, 0x56caff0) (callback window message)

121542.703 wavee WOM_DONE(0x56ca780, 0x3bd, 0x1f5828, 0x56caff0, 0x0) psch

121542.703 fn psch lpUserData=0x56e2958 : dwPlayId=243187, hli=0x1f5828, iFileIdx=0x0

121542.703 fn psch hli=0x1f5828 : dwPlayId=243187, iPlayListIdxCurr=0x0

121542.703 fn psch clearing watchdog

121542.703 tr fn PlaySoundCallBackHandler calling PostMessage WM_FIRE_PLAY_WDOG_CLEAR_EVENT

121542.703 wavec waveOutUnprepareHeader(0x56ca780, 0x56caff0, 0x20) call non-unimodem

121542.703 wavec waveOutUnprepareHeader(0x56ca780, 0x56caff0, 0x20) => 0 (MMSYSERR_OK) non-unimodem

121542.718 fn OnFirePlayPlayWdogClearEvent start

121542.718 ocxev PlayWdogClear(dwLineId=7, dwPlayId=0x17312ec)

121542.718 ocxev PlayEnd(dwLineId=7, dwPlayId=0x3b5f3)

121548.156 ocxfn PlayMultiDelimited(sLineId=7, strFile1=C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav, lPlayId=0x3d7b4, lOptions=0x0, strOptions=)

121548.156 tr 5 ResetWavOutAndContinuePlay start

121548.156 play FileMmioOpenAndAscend start C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav

121548.156 play FileMmioOpenAndAscend end

121548.156 tapic lineMonitorDigits(0x10266, 0x2) => 0x0

121548.156 tapic lineMonitorMedia(0x10266, 0x7c) => 0

121548.156 play FileMmioOpenAndAscend start C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav

121548.156 play FileMmioOpenAndAscend end

121548.156 play LoadCurrFileToPlay_IntoOneMainBuffer start

121548.156 play FileMmioOpenAndAscend start C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav

121548.156 play FileMmioOpenAndAscend end

121548.156 iPlayListIdxCurr 0 wav format: wFormatTag=0x1, nChannels=1, nSamplesPerSec=11025, nAvgBytesPerSec=11025, nBlockAlign=1, wBitsPerSample=8, cbSize=0

121548.156 wavec waveOutWrite HeapAllocs bytes: DataToPlay=34240, WaveHdr=32, UserData=12

121548.156 wavehdr: lpData=0x56f5160, dwBufferLength=34240, dwBytesRecorded=0, dwUser=0x56dd4c0, dwFlags=0x0, dwLoops=0x0, lpNext=0x0, reserved=0x0

121548.156 play LoadCurrFileToPlay_IntoOneMainBuffer end

121548.156 tr fn ResetWavOutAndContinuePlay LoadCurrFileToPlay_IntoOneMainBuffer returned

121548.156 wavec waveOutPrepareHeader(0x56ca780, 0x56c98b8, 0x20) => 0

121548.156 wavec waveOutWrite(0x56ca780, 0x56c98b8, 0x20) => 0

121548.156 tr fn PostMessage WM_FIRE_PLAY_WDOG_SET_EVENT (all in 1 buffer) params: 7 25182800

121548.156 fn OnFirePlayPlayWdogSetEvent start

121548.156 ocxev PlayWdogSet(dwLineId=7, dwPlayId=0x1804250, LenMsecs=3112)

121548.156 tapie LINE_CALLINFO(7, 0x10266, 0x8000000)

121551.343 wavee WOM_DONE(0x56ca780, 0x56c98b8) (callback window message)

121551.343 wavee WOM_DONE(0x56ca780, 0x3bd, 0x1f5828, 0x56c98b8, 0x0) psch

121551.343 fn psch lpUserData=0x56dd4c0 : dwPlayId=251828, hli=0x1f5828, iFileIdx=0x0

121551.343 fn psch hli=0x1f5828 : dwPlayId=251828, iPlayListIdxCurr=0x0

121551.343 fn psch clearing watchdog

121551.343 tr fn PlaySoundCallBackHandler calling PostMessage WM_FIRE_PLAY_WDOG_CLEAR_EVENT

121551.343 wavec waveOutUnprepareHeader(0x56ca780, 0x56c98b8, 0x20) call non-unimodem

121551.343 wavec waveOutUnprepareHeader(0x56ca780, 0x56c98b8, 0x20) => 0 (MMSYSERR_OK) non-unimodem

121551.343 fn OnFirePlayPlayWdogClearEvent start

121551.343 ocxev PlayWdogClear(dwLineId=7, dwPlayId=0x1804250)

121551.343 ocxev PlayEnd(dwLineId=7, dwPlayId=0x3d7b4)

121552.171 ocxfn RecStop(sLineId:7)

121552.171 wavec waveInReset(0x0) => 5

121552.171 linec lineMonitorTones(0x10266, 0x0, 1) => 0x0 (disabling monitoring for silence/tones)

121552.171 ocxfn PlayStop(sLineId=7)

121552.171 fn PlaySoundStop start

121552.171 fn PlaySoundStop line not playing a sound file. 0x56ca780

121552.171 ocxfn LineDrop(sLineId=7, sOpt=0)

121552.171 wavec waveOutReset(0x56ca780) call, caller: LineDrop TSP_DIALOGIC

121552.171 wavec waveOutReset(0x56ca780) => 0 (MMSYSERR_OK), caller: LineDrop TSP_DIALOGIC

121552.171 wavec waveOutClose(0x56ca780) call, caller: LineDrop TSP_DIALOGIC

121552.171 wavec waveOutClose(0x56ca780) => 0 (MMSYSERR_OK), caller: LineDrop TSP_DIALOGIC

121552.171 tapic lineDrop(0x10266, , 0) call in ocxfn_LineDrop

121552.171 tapic lineDrop(0x10266, , 0) => async:66116 (66116)

121552.218 tapie LINE_LINEDEVSTATE(7, 0x10299, 0x800, 0x0, 0x0)

121552.218 tapie LINE_CALLSTATE(7, 0x10266, 0x1, 0x0, 0x0)

121552.218 tapie LINE_REPLY(7, 0x0, 0x10244, 0x0)

121553.296 ocxfn LineClose(sLineId:7)

121553.328 tapic lineNegotiateAPIVersion(0x800003ff, 7, 0x10003, 0x20001, 0x1f5838, 0x12f104)

121553.328 tapic lineGetDevCaps(0x800003ff, 7, 0x10004, 0, 0x56d63a0) call

121553.328 tapic lineGetDevCaps(0x800003ff, 7, 0x10004, 0, 0x56d63a0) => NO_ERROR (0)

121553.328 tapic lineGetIcon(7, 0, 0x1f5840)

121553.328 ocxfn LineOpen(7, 0, 0, , )

121553.328 tapic lineNegotiateAPIVersion(0x800003ff, 7, 0x10003, 0x20001, 0x1f5838, 0x12e444)

121553.328 tapic lineGetDevCaps(0x800003ff, 7, 0x10004, 0, 0x56d63a0) call

121553.328 tapic lineGetDevCaps(0x800003ff, 7, 0x10004, 0, 0x56d63a0) => NO_ERROR (0)

121553.328 tapic lineGetIcon(7, 0, 0x1f5840)

121553.343 tapic lineGetDevCaps(0x800003ff, 7, 0x10004, 0, 0x56d63a0) call

121553.343 tapic lineGetDevCaps(0x800003ff, 7, 0x10004, 0, 0x56d63a0) => NO_ERROR (0)

121553.343 tapic lineOpen(0x800003ff, 7, 0x1f5834, 0x10004, 0, 0x1f5828, 0x4, LINEMEDIAMODE_INTERACTIVEVOICE | LINEMEDIAMODE_AUTOMATEDVOICE, 0)

121553.437 tapic lineGetID(0x10233, 0, 0, 0x1, 0x56df650, wave/in) LINECALLSELECT_LINE hLineInfo

121553.437 tapic lineGetID(0x10233, 0, 0, 0x1, 0x56df650, wave/in) => 0x0

121553.437 tapic lineGetID => 2

121553.437 tapic lineGetID(0x10233, 0, 0, 0x1, 0x56df650, wave/out) LINECALLSELECT_LINE hLineInfo

121553.437 tapic lineGetID(0x10233, 0, 0, 0x1, 0x56df650, wave/out) => 0x0

121553.437 tapic lineGetID => 2

121553.437 ocxfn GetLineName(sLineId=7)

121553.437 tapic lineGetDevCaps(0x800003ff, 7, 0x10004, 0, 0x56d63a0) call

121553.453 tapic lineGetDevCaps(0x800003ff, 7, 0x10004, 0, 0x56d63a0) => NO_ERROR (0)

121553.453 wavec waveInGetDevCaps(0x2, 0x12e4ac, 0x30) => 0

121553.453 wavec waveOutGetDevCaps(0x2, 0x12e478, 0x34) => 0

121553.453 wave IN:[Dialogic Wave[dxxxB1C2] v16.0 format=0x1, channels=0x1] OUT:[Dialogic Wave[dxxxB1C2] v16.0 format=0x1, channels=0x1, support=0x4]

121553.453 ocxfn SilenceDetectSet(sLineId=7, sTimeLen=30, sVolumeLevel=10)

 

 

 

SECOND LOG

 

121524.23 7 linedevstate 2048 0 0

121524.25 7 callstate OFFERING 66150 0 4

121524.28 7 Lev_CallerID [,WITHHELD,0000]

121524.28 7 rv lg add [DNIS]{0000}

121524.28 7 callinfo CALLEDID

121524.28 7 callinfo ORIGIN

121524.28 7 ring 0

121524.52 0 dial start any summary:|6:idx=0|7:hc>0|

121530.25 7 ring 2

121530.25 7 rv clear

121530.25 7 Answer the call at 20/06/2005 12:15:30

121530.25 7 lineAnswer(66150) => 66133

121530.78 7 callstate CONNECTED 66150 1 0

121530.78 7 callstate CONNECTED 66150,1,0

121530.80 7 WorkingModeTAPI@Connected=

121530.80 7 WorkingModeScript@Connected=

121530.83 7 Inband detection not enabled

121530.83 7 StartLoadedVgs at 20/06/2005 12:15:30, script interpretor VgMulti v5.2.4000 7

121530.83 7 rv ns add [scriptsPath]{C:\vgscript\BackUps\}

121530.83 7 rv ns add [scriptPath]{C:\vgscript\BackUps}

121530.83 7 rv lg add [$RV_STARTTIME]{20/06/2005 12:15:30}

121530.83 7 rv lg add [$RV_DEVICEID]{7}

121530.83 7 rv lg add [$RV_CIDNAME]{WITHHELD}

121530.83 7 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

121530.83 7 rv lg add [$RV_CIDNUMBER]{}

121530.83 7 tapi Reply (LineEvReply) ok 66133 0

121530.83 7 callinfo MONITORMODES

121530.83 7 timer clear

121530.83 7 [callerId] Evaluate [$RV_CIDNUMBER]

121530.83 7 rv replace start: [$RV_CIDNUMBER]

121530.83 7 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\vgscript\BackUps\}[scriptPath]{C:\vgscript\BackUps}[$RV_STARTTIME]{20/06/2005 12:15:30}[$RV_DEVICEID]{7}[$RV_CIDNAME]{WITHHELD}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}

121530.83 7 rv replace end: []

121530.83 7 .Eval()

121530.83 7 rv ns add [callerId_Input]{}

121530.83 7 rv ns add [callerId]{}

121530.83 7 Eval Expr result:[]

121530.83 7 path {} not found

121530.83 7 timer clear

121530.83 7 [CallerContactNo] Number Input

121530.83 7 [CallerContactNo] Playing (wavfiles\contact_number.wav)

121530.83 7 File not found [wavfiles\contact_number.wav]

121530.83 7 play set playid=234500

121530.86 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav]

121530.86 7 timer clear

121530.86 7 wa(3112,23450000)

121530.86 7 callinfo MONITORMODES

121534.05 7 play end current play (playid=234500)

121534.05 7 ScriptEventCode 8001 iLineState=1300

121534.05 7 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

121534.05 7 eng set timer EV_TIMEOUT_REPLAYMSG time=5

121534.05 7 timer set 5 EV_TIMEOUT_REPLAYMSG

121539.52 7 timer fired EV_TIMEOUT_REPLAYMSG

121539.52 7 ScriptEventCode 9005 iLineState=1301

121539.52 7 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

121539.52 7 [CallerContactNo] Playing (wavfiles\contact_number.wav)

121539.52 7 File not found [wavfiles\contact_number.wav]

121539.52 7 play set playid=243187

121539.52 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav]

121539.52 7 timer clear

121539.52 7 wa(3112,24318700)

121539.52 7 callinfo MONITORMODES

121542.72 7 play end current play (playid=243187)

121542.72 7 ScriptEventCode 8001 iLineState=1300

121542.72 7 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

121542.72 7 eng set timer EV_TIMEOUT_REPLAYMSG time=5

121542.72 7 timer set 5 EV_TIMEOUT_REPLAYMSG

121548.16 7 timer fired EV_TIMEOUT_REPLAYMSG

121548.16 7 ScriptEventCode 9005 iLineState=1301

121548.16 7 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

121548.16 7 [CallerContactNo] Playing (wavfiles\contact_number.wav)

121548.16 7 File not found [wavfiles\contact_number.wav]

121548.16 7 play set playid=251828

121548.16 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav]

121548.16 7 timer clear

121548.16 7 wa(3112,25182800)

121548.16 7 callinfo MONITORMODES

121551.34 7 play end current play (playid=251828)

121551.34 7 ScriptEventCode 8001 iLineState=1300

121551.34 7 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

121551.34 7 timer set 10 EV_TIMEOUT_HANGUP

121551.34 7 timer set 8 EV_TIMEOUT_GOTOMODULE

121552.17 0 btn Hangup on line 7

121552.17 7 ScriptEventCode 9001 iLineState=1301

121552.17 7 LsGetNbrsRxDigits EV_TIMEOUT_HANGUP

121552.17 7 rv lg add [Hangup Time]{20/06/2005 12:15:52}

121552.17 7 Hanging up call...

121552.17 7 RecSoundStop ok

121552.17 7 PlaySoundStop err=0

121552.17 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

121552.17 7 fnHangupCall end

121552.22 7 linedevstate 2048 0 0

121552.22 7 callstate IDLE 66150 0 0

121552.22 7 WorkingMode@Idle=

121552.22 7 timer clear

121552.22 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

121552.22 7 tapi Reply (LineEvReply) ok 66116 0

121553.30 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

121553.30 7 ScriptEventCode 9008 iLineState=900

121553.30 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

121553.30 7 ReinitTelephony due to IDLE

121553.30 7 tapic lineDeallocateCall(MainCall:66150) 0

121553.45 7 lineOpen(7)=>

121553.45 7 Waiting for a call...

121553.45 7 LineHandle=66099

121553.45 7 amchk set AMdet=False in Reinit@idle

121553.45 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

121553.53 0 dial start any summary:|6:idx=0|7:rdy=0|

121556.73 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

121556.73 7 ScriptEventCode 9013 iLineState=900

121557.53 0 dial start any summary:|6:idx=0|7:idx=0|

[SupportTeam]

3. Ive done a dummy script without any conferencing - just an incoming call which is disconnected after "the sound file specified could not be found message" - and the VG does not hang up.

Do any 'disconnected' type tones get played on the line when the caller hangs up?

I'd say your best bet is to configure the tone detection setting in the Dialogic TSP correctly so that the disconnect tones get detected.

There is no indication in traces that the Dialoigc card detected any loop current drops.

1. the system was working perfectly fine on a win2k machine with VG and same dialogic card. Now its on a win xp machine

Did the Dialogic card actually detect the loop current drop when running on Win2K? Are you sure it wasn't just detecting the tones and acting on them?

 

Another thing is to just give the VG for Dialogic patch a try to see if maybe it sets up the card differently under XP and the lop current drops then get detected...

[SangAstra]

Just in case you ask - here is a file i recorded for disconnect tone - i tried to analyse with audacity but didnt suceed.

testsound.zip

[SangAstra]

VG for Dialogic patch _ WILL REQUIRE US to change all sound files which are currently in 11khz pcm mono - therefore im not keen.

 

Can we please just sort out one thing

 

why is VG not disconnecting when the line is disconnected??? What TSP settings do i need to change?

 

thanks

[SupportTeam]

why is VG not disconnecting when the line is disconnected???

Dialogic card is not telling VG that the call has been disconnected.

Dialogic card detects end of call by either detecting the disconnect tone, or loop current drop. Trace shows card is not detecting either of these.

What TSP settings do i need to change?

For setting the disconnect tone see: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm

[SangAstra]

Thank you

 

Can you please see the above uploaded file testsound.zip and advise the correct disonnect settings

[SangAstra]

Im getting frustrated just sorting out the disconnect function over last 4 days and I've got the live service going on this machine.

 

Can someone sort it out without 24 hour gaps in responses??

 

Ive uploaded another disconnect file and I expect a clear and prompt response please.

disconnect1.zip

[SupportTeam]

from http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm :

To find out the frequencies of the disconnect tone just record it using VoiceGuide's Record module (just start recording then hang up) and then analyze the frequencies using any of the more advanced sound editors eg: Audacity (http://audacity.sourceforge.net/) has a View->Plot Spectrum menu.

[SangAstra]

Done that

 

would you like to see the logs?

[SangAstra]

>>>>>>>>>>To find out the frequencies of the disconnect tone just record it using VoiceGuide's Record module (just start recording then hang up) <<<<<<<< thank you - I suppose if you scroll up 15 mm you can see that i've already recorded AND uploaded the file for you to interpret as im not getting anywhere with the audacity specxtrum

[SupportTeam]

The sound file in disconnect1.zip shows a continuous 400Hz tone.

 

I'd try the following settings in the Dialogic TSP's "Disc1" tone tab:

 

Freq 1 : 400

Freq 1 deviation : 40

Freq 2 : 0

Freq 2 deviation : 0

On time : 500

On time deviation : 50

Off time : 0

Off time deviation : 0

Repetition : 1