Choppy And Skipping Wav Files

[Guest Guest_Chris]

Hi

 

I'm running XP Pro with a Dialogic D/4PCIUF and VG 5.2.4 Pro with 1 line. My wav files skip and get up up for moments at a time both throught the speakers and on the phone while calling in through VG. This never happened before I installed the dialogic card. My old modem never skipped. Any sugestions?

 

Chris

[cmware]

I don't know if I was clear before. The wav files play but they tend to skip and get hung up from time to time. Sometimes they "studder" making my scripts sound terrible.

[SupportTeam]

This is very strange... are you running anything else on this system at the same time? Other data transfer or sound programs?

 

Problem may be wave driver based - you may want to switch to "VoiceGuide for Dialogic" and see if that resolves the problems.

[cmware]

I am running Intel 7.1 surround soud build into the motherboard and not much else. I thinking of trying a new sound card to get new drivers.

 

If I use Voiceguide for Dialogic, and eliminate the wave drivers, would callers be able to record, when they call in, in wav format?

 

Chris

[SupportTeam]

If I use Voiceguide for Dialogic, and eliminate the wave drivers, would callers be able to record, when they call in, in wav format?

Yes. The WAV format used is a bit different, that's all.

 

With VG for Dialogic you will need to use PCM 8kHz, 8bit, Mono files.

[Guest Guest]

Do I need the enterprise addition in order to use Voiceguide for Dialogic or can I use the evaluation copy to test the new wav files?

 

Chris

[SupportTeam]

For testing you can use the evaluation version.

 

Just apply the patch (back up any replaced files just in case) and then run a test.