Error While Setting A Perion For Current Time

[waseem_sarwar]

Hello

I m using VG version 6.0.2027.

When i tried to set a period with contains current time, on save it shows following error.

 

201753.73 0 ERROR 6.0.2027 MemStructVgm_ClearVgm err[Type mismatch]

201753.73 0 ERROR 6.0.2027 MemStructVgm_ClearVgm err[Type mismatch]

201753.75 0 ERROR 6.0.2027 MemStructVgm_ClearVgm err[Type mismatch]

201753.75 0 ERROR 6.0.2027 MemStructVgm_ClearVgm err[Type mismatch]

 

and when make a phone call, it shows

"Hanging up the call fail/False path not defined."

 

210330.59 1 ERROR 6.0.2027 TW__LineEvCallState_Error:Subscript out of range

 

What could be the reason.

 

 

thanks in advance

 

Muhammad Waseem

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem outgoing call, this will allow us to see what happened.

 

The log files would be saved in \log\ directory as well.

[Guest Waseem]

Attached is a log file.

0620vgm.txt

[waseem_sarwar]

hello,

let me explain some more about the case.

 

Before it was working fine, but now i have instaled the system on a new machine.

if no period falls in current time, then application works fine. But when a period fals in current time, it gives an error and shows

"Hanging up line : Fail/False path not define " in VG window and only one line error in erroe log that is

 

"134807.73 1 ERROR 6.0.2027 TW__LineEvCallState_Error:Subscript out of range"

 

and at the user end it shows system is not receving cal or not picking up the lines.

continuous bell rings on.

 

waiting........

[SupportTeam]

Please set the trace level to 8 and restart VG and reproduce the error, and then post the trace again.

 

Trace should then show enough info to let us see what is happening.

[waseem_sarwar]

Hello, i have solved this problem, but now i m facing some other problem.

 

I have two boards in my machine for 8 lines as total.

 

i have configured "line 1" as incoming and "line 2" as out bound.

 

system tries to amke a call for telephonic conference but it generates the following error

 

 

 

 

 

system tries to make a conference but fails, what could be the reason.

 

thanks

Error8.txt

[waseem_sarwar]

log file is attached now

0620vgm.txt

[SupportTeam]

Trace shows that no number was specified to be dialed - so the line is effectively picked up and after 17 seconds the busy tone is heard on it - and then the script goes down the 'busy' path...

 

183119.56  1 state [Calling Specialist] Monitored Dial and Connect to

183119.58  0 Search for free lines in list [2] in LineID range [0-8]

183119.58  1 dial  busy: active call

183119.58  2 dial  reserving: found in comma delimited id list [,2,]

183119.58  1      no on-hold file specified to play

183119.59  2 state dialing    (for conference with dxxxB1C1)

183119.59  2      lineMakeCall(,DX_PAMDOPTEN) => 0

183119.61  2      call progress option selected: Voice or Answering Machine is detected. Listen for disconnect tones. (DX_PAMDOPTEN)

183119.61  1 timer set 3600  EV_TIMEOUT_HANGUP

183119.61  2 timer set 3600  EV_TIMEOUT_HANGUP

183120.14  2 tw    DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

183120.14  2 event TDX_SETHOOK, code=135, state=1922

183120.16  2      LsXfer_6_dc_WaitOutcomeOutgoingCall_DialingSide : 135,[TDX_SETHOOK],0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

183120.16  1      LsXfer_6_dc_WaitOutcomeOutgoingCall_RequestXferSide : 135,[TDX_SETHOOK],0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

183120.16  1      LsXfer_6_dc_WaitOutcomeOutgoingCall_RequestXferSide : 135(EV_UNKNOWN_135),TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

183120.16  1      path {tdx_sethook} not found

183137.89  2 tw    DialogicEvent 133,TDX_CALLP,7,0,0,CR_BUSY,,

183137.89  2 event BUSY, code=133, state=1922

183137.91  2      LsXfer_6_dc_WaitOutcomeOutgoingCall_DialingSide : 133,[bUSY],7,0,0,CR_BUSY,,

183137.91  1      LsXfer_6_dc_WaitOutcomeOutgoingCall_RequestXferSide : 133,[bUSY],7,0,0,CR_BUSY,,

183137.91  1      LsXfer_6_dc_WaitOutcomeOutgoingCall_RequestXferSide : 133(EV_UNKNOWN_133),BUSY,7,0,0,CR_BUSY,,

183137.92  1      TsReset as event indicates 2nd leg did not connect.

183137.94  1      going down path for trigger string  {busy}

[waseem_sarwar]

thanks a lot.

track & solved

 

thanks

 

Muhammad Waseem