Interupted Call Cause Future Call Hangups

[Guest DGBenroth]

I can run my script just fine but if someone hangs up in the middle of the script all future calls just hang up. It almost looks like the wave file is allocated to the first call, and then never gets deallocated. Is that what is happening here?

 

Can someone tell me how to fix this?

 

This is the log of the successfull call and then the hangup.

 

055136.43 0 ApiMode=[TAPI]

055136.62 0 Tapi device 5 is: H323 Line

055136.66 0 Tapi device 4 is: IPCONF LINE

055136.70 0 Tapi device 3 is: LPT1T

055136.74 0 Tapi device 2 is: WAN Miniport (L2TP)

055136.81 0 Tapi device 1 is: RAS VPN Line 0

055136.84 0 Tapi device 0 is: SmartUSB56 Voice Modem

055137.20 0 init vgmulti ver 5.2.3063

055137.38 0 Inband Signaling Config file not specified

055137.49 0 Loading VMB data begin

055137.51 0 Loading VMB data - about to delete old entries

055137.54 0 vm sort start on 8 entries.

055137.55 0 vm sort end.

055137.56 0 Loading VMB data end

055140.73 0 dial start any summary:|0:ivd<0|

055140.76 0 init clear settings on 1 devices.

055140.90 0 Initialising...

055140.91 0 init attach vgs on 1 devices.

055140.92 0 Script Load C:\Program Files\VoiceGuide\Scripts\dbtest\dbtest.vgs

055141.14 0 init lineopen on 1 devices.

055141.15 0 Calling .lineOpen on device 1

055142.72 0 lineOpen(0)=>

055142.73 0 Calling .GetLineHandle on LineId 0

055142.74 0 hLine=66286

055142.85 0 Calling .GetProviderInfo on LineId 0

055142.92 0 tapi ProviderInfo: Windows Telephony Service Provider for Universal Modem Driver

055142.93 0 set provider type: PROVTYPE_MODEM

055142.94 0 Calling lineSetNumRings on lLineHandle 66286

055142.96 0 Waiting for a call...

055144.22 0 dial start any summary:|0:idx=0|

055153.52 0 callstate OFFERING 66235 0 4

055153.70 0 ring 1

055154.38 0 dial start any summary:|0:hc>0|

055159.47 0 ring 2

055159.48 0 rv clear

055159.51 0 Answer the call at 6/28/2005 5:51:59 AM

055159.52 0 lineAnswer(66235) => 66218

055159.54 0 callstate ACCEPTED 66235 0 0

055159.68 0 tapi Reply (LineEvReply) ok 66218 0

055159.77 0 callstate CONNECTED 66235 0 0

055159.78 0 callstate CONNECTED 66235,0,0

055159.79 0 WorkingModeTAPI@Connected=

055159.81 0 WorkingModeScript@Connected=

055159.83 0 Inband detection not enabled

055159.84 0 StartLoadedVgs at 6/28/2005 5:51:59 AM, v5.2.3063

055159.85 0 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\dbtest\}

055159.87 0 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\dbtest}

055159.89 0 rv add [$RV_STARTTIME]{6/28/2005 5:51:59 AM}

055159.90 0 rv add [$RV_DEVICEID]{0}

055159.91 0 rv add [$RV_CIDNAME]{}

055159.93 0 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

055159.94 0 rv add [$RV_CIDNUMBER]{}

055159.96 0 timer clear

055159.97 0 [welcome] Playing

055159.99 0 [welcome] Playing (C:\Program Files\VoiceGuide\system\voice\VmbWelcomeMsgDefault.wav)

055200.00 0 play set playid=126441

055200.49 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\VmbWelcomeMsgDefault.wav]

055200.50 0 timer clear

055200.52 0 RunModule PLAY end

055200.56 0 wa(2853,12644100)

055203.35 0 play end current play (playid=126441)

055203.36 0 ScriptEventCode 8001 iLineState=1100

055203.39 0 LsPlayMsg EV_PLAY_FINISHED

055203.41 0 timer set 10 EV_TIMEOUT_HANGUP

055203.43 0 timer set 3 EV_TIMEOUT_GOTOMODULE

055206.34 0 timer fired EV_TIMEOUT_GOTOMODULE

055206.35 0 ScriptEventCode 9002 iLineState=1101

055206.36 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

055206.39 0 timer clear

055206.40 0 [getPhone] Number Input

055206.41 0 [getPhone] Playing (PayGetAmount.wav)

055206.42 0 play set playid=132861

055206.93 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\dbtest\PayGetAmount.wav]

055206.94 0 timer clear

055206.99 0 wa(6637,13286100)

055213.60 0 play end current play (playid=132861)

055213.64 0 ScriptEventCode 8001 iLineState=1300

055213.67 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

055213.68 0 eng set timer EV_TIMEOUT_REPLAYMSG time=5

055213.69 0 timer set 5 EV_TIMEOUT_REPLAYMSG

055213.74 0 dtmf # (66235,35,2)

055213.75 0 ScriptEventCode 35 iLineState=1301

055213.76 0 LsGetNbrsRxDigits #

055213.77 0 timer clear

055213.78 0 rv add [getPhone]{}

055213.81 0 AddRVns [getPhone_PathTaken]{fail}

055213.85 0 timer clear

055213.86 0 [FailtoActivate] Playing

055213.89 0 [FailtoActivate] Playing (IpGoodbye.wav)

055213.92 0 play set playid=140361

055214.61 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\dbtest\IpGoodbye.wav]

055214.63 0 timer clear

055214.64 0 RunModule PLAY end

055214.71 0 wa(2141,14036100)

055216.72 0 play end current play (playid=140361)

055216.73 0 ScriptEventCode 8001 iLineState=1100

055216.75 0 LsPlayMsg EV_PLAY_FINISHED

055216.79 0 timer set 10 EV_TIMEOUT_HANGUP

055216.80 0 timer set 1 EV_TIMEOUT_GOTOMODULE

055217.73 0 timer fired EV_TIMEOUT_GOTOMODULE

055217.74 0 ScriptEventCode 9002 iLineState=1101

055217.75 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

055217.77 0 timer clear

055217.78 0 rv add [Hangup Time]{6/28/2005 5:52:17 AM}

055217.79 0 Hanging up call... [Hangup Module]

055217.87 0 RecSoundStop ok

055217.92 0 PlaySoundStop err=0

055217.96 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

055218.05 0 fnHangupCall end

055218.21 0 callstate DISCONNECTED 66235 1 0

055218.22 0 ScriptEventCode 9250 iLineState=900

055218.24 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

055218.25 0 rv add [Hangup Time]{6/28/2005 5:52:18 AM}

055218.26 0 Hanging up call...

055218.36 0 RecSoundStop ok

055218.42 0 PlaySoundStop err=0

055218.45 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

055218.52 0 fnHangupCall end

055218.55 0 callstate IDLE 66235 0 0

055218.57 0 WorkingMode@Idle=

055218.60 0 timer clear

055218.73 0 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

055218.76 0 tapi Reply (LineEvReply) ok 66201 0

055218.79 0 tapi Reply (LineEvReply) ok 66184 0

055219.70 0 timer fired EV_TIMEOUT_TIMETOREINITLINE

055219.71 0 ScriptEventCode 9008 iLineState=900

055219.72 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

055219.73 0 ReinitTelephony due to IDLE

055219.75 0 tapic lineDeallocateCall(MainCall:66235) 0

055220.51 0 lineOpen(0)=>

055220.52 0 Waiting for a call...

055220.53 0 LineHandle=66167

055220.56 0 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

055220.58 0 dial start any summary:|0:rdy=0|

055223.59 0 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

055223.60 0 ScriptEventCode 9013 iLineState=900

055223.62 0 dial start any summary:|0:idx=0|

055228.79 0 callstate OFFERING 66116 0 4

055228.84 0 ring 1

055229.12 0 sys cleanup Start

055229.13 0 sys cleanup End

055229.71 0 dial start any summary:|0:hc>0|

055234.84 0 ring 2

055234.85 0 rv clear

055234.86 0 Answer the call at 6/28/2005 5:52:34 AM

055234.87 0 lineAnswer(66116) => 66099

055234.89 0 callstate ACCEPTED 66116 0 0

055235.03 0 tapi Reply (LineEvReply) ok 66099 0

055235.12 0 callstate CONNECTED 66116 0 0

055235.13 0 callstate CONNECTED 66116,0,0

055235.14 0 WorkingModeTAPI@Connected=

055235.16 0 WorkingModeScript@Connected=

055235.18 0 Inband detection not enabled

055235.19 0 StartLoadedVgs at 6/28/2005 5:52:35 AM, v5.2.3063

055235.29 0 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\dbtest\}

055235.30 0 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\dbtest}

055235.31 0 rv add [$RV_STARTTIME]{6/28/2005 5:52:35 AM}

055235.33 0 rv add [$RV_DEVICEID]{0}

055235.34 0 rv add [$RV_CIDNAME]{}

055235.35 0 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

055235.36 0 rv add [$RV_CIDNUMBER]{}

055235.38 0 timer clear

055235.39 0 [welcome] Playing

055235.40 0 [welcome] Playing (C:\Program Files\VoiceGuide\system\voice\VmbWelcomeMsgDefault.wav)

055235.42 0 play set playid=161862

055235.56 0 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4,play pss EnsureWaveOutIsOpenAndReady=>tr 5 waveOutOpen(id=0) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\Program Files\VoiceGuide\system\voice\VmbWelcomeMsgDefault.wav]

055235.57 0 play set playid=161862

055235.77 0 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4,play pss EnsureWaveOutIsOpenAndReady=>tr 5 waveOutOpen(id=0) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

055235.78 0 rv add [Hangup Time]{6/28/2005 5:52:35 AM}

055235.79 0 Hanging up call... [srlib PlaySoundStart]

055235.82 0 RecSoundStop ok

055235.88 0 PlaySoundStop err=0

055235.88 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

055235.93 0 fnHangupCall end

055235.94 0 RunModule PLAY end

055235.96 0 play end current play (playid=0)

055235.97 0 ScriptEventCode 8001 iLineState=900

055235.98 0 LsAwaitingCalls EV_PLAY_FINISHED

055236.03 0 play end current play (playid=0)

055236.04 0 ScriptEventCode 8001 iLineState=900

055236.04 0 LsAwaitingCalls EV_PLAY_FINISHED

055236.13 0 callstate DISCONNECTED 66116 1 0

055236.13 0 ScriptEventCode 9250 iLineState=900

055236.14 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

055236.16 0 rv add [Hangup Time]{6/28/2005 5:52:36 AM}

055236.17 0 Hanging up call...

055236.20 0 RecSoundStop ok

055236.24 0 PlaySoundStop err=0

055236.25 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

055236.29 0 fnHangupCall end

055236.30 0 callstate IDLE 66116 0 0

055236.31 0 WorkingMode@Idle=

055236.32 0 timer clear

055236.41 0 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

055236.42 0 tapi Reply (LineEvReply) ok 66082 0

055236.44 0 tapi Reply (LineEvReply) ok 66065 0

055237.35 0 timer fired EV_TIMEOUT_TIMETOREINITLINE

055237.36 0 ScriptEventCode 9008 iLineState=900

055237.37 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

055237.38 0 ReinitTelephony due to IDLE

055237.39 0 tapic lineDeallocateCall(MainCall:66116) 0

055237.78 0 lineOpen(0)=>

055237.79 0 Waiting for a call...

055237.80 0 LineHandle=66048

055237.82 0 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

055238.07 0 dial start any summary:|0:rdy=0|

055240.83 0 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

055240.84 0 ScriptEventCode 9013 iLineState=900

055241.10 0 dial start any summary:|0:idx=0|

055248.77 0 Unloading Main Window

[SupportTeam]

Problem here relates to the Wave drivers.

 

Many USB modems have problems with Wave drivers.

 

You only option is to get another modem (or a Dialogic card).

If you are getting another modem try an external serial based modem...

 

(for a recent thread about another user who had problems with a USB modem please see: http://voiceguide.com/forums/index.php?showtopic=2950)