Guest Joey Report post Posted 06/30/2005 07:08 AM If we want to setup a call centre application with the following flow, 1) answer client call 2) client can select to contact agent 3) if agent phone lines are available, then forward call to agent 4) if agent phone lines are all busy, play waiting music util agent is availiable. Please advise the possible configurations for this case. Share this post Link to post
SupportTeam Report post Posted 06/30/2005 08:53 AM Which PBX do you have? Does that PBX support a CTI interface? Share this post Link to post
