What Happened To $rv_calllength In

[Guest Jack_VR]

Hi,

 

After we installed VG 4 Dialogic patch, we have a big problem about call length feature, we can NOT get the value of it. We've tried a couple of ways to get it, but all the return values are 0.

 

So, what happened to $RV_CALLLENGTH?

 

For example,

 

1. We used this script from your example in the calling out script:

 

set vg = CreateObject("VoiceGuide.CommandLink")

'see how long the call on current line has been going on for:

sReturnValue = vg.RvGet($RV_LINEID, "RV_CALLLENGTH")

set vg = Nothing

MsgBox sReturnValue

 

It shows 0.

 

2. As I posted before, in our hang up script, the $RV_CALLLENGTH worked fine before we installed VG 4 Dialogic patch, but we only can get 0 now.

 

By the way, you guys asked for posting the log, I did. But after a week, I still get no response from you guys about it, why?

 

Jack

[SupportTeam]

We're still looking into this. Will respond again within 24 hours.

[SupportTeam]

We have found the problem with $RV_CALLLENGTH.

 

Please update your VoiceGuide directory with this .exe

 

$RV_CALLLENGTH should now work.

VgMulti_6.0.2055.zip

[Guest Jack_VR]

Thanks, I'll try it.

 

Regards,

Jack