Disconnect Tone After Hangup

[pedgarhi]

Hello. I'm working with VG for Dialogic 6.0.2028.

 

My problem is that VoiceGuide sometimes detects the DISCONNECT tone after the hangup of the call (I don't understand why) and it starts a new call. The new call detection happens while the 'script after the call is finished' is running.

 

The problem is shown in the trace:

 

080646,31 6 tw DialogicEvent 134,TDX_CST,196,0,0,DE_TONEON,TID_DISCONNECT,

080646,31 6 event DISCONNECT, code=134, state=1100

080646,31 6 LsPlayMsg EV_UNKNOWN_134,DISCONNECT

080646,33 6 path {DISCONNECT} not found

080646,33 6 rv add [Hangup Time]{06/07/2005 8:06:46}

080646,33 6 state Hanging up call...

080646,33 6 HangupCall_Common hCall=6

080646,33 6 rec RecSoundStop ok

080646,34 6 play PlaySoundStop ok

080646,34 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

080646,34 6 fnHangupCall end

080646,34 6 event TID_DISCONNECT, code=134, state=900

080646,34 6 LsAwaitingCalls EV_UNKNOWN_134

080646,36 6 event TDX_CST, code=134, state=900

080646,36 6 LsAwaitingCalls EV_UNKNOWN_134

080646,39 6 event callstate IDLE 6 0 0

080646,39 6 WorkingMode@Idle=

080646,39 6 timer clear

080646,39 6 rec RecSoundStop ok

080646,41 6 play PlaySoundStop ok

080646,41 6 rv add [CallEndTime]{06/07/2005 8:06:46}

080646,42 6 After Hangup script:[FinLlamada.vgs]

080646,42 6 FindFullPathToScript_VgsOrVgp start [C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00\Scripts\FinLlamada.vgs]

080646,42 6 FindFullPathToScript_VgsOrVgp 1

080646,42 0 LoadedVgs_Find C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00\Scripts\FinLlamada.vgs at idx=3

080646,42 6 fn RunModule start

080646,42 6 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

080646,44 6 event TDX_SETHOOK, code=135, state=6001

080646,44 6 timer clear

080646,44 6 state [Log Fin] Running VB Script...

080646,44 6 rv replace start (strlen>500)

080646,44 6 rvns [PathSysVoice]{C:\Archivos de programa\VoiceGuide\system\voice\}[PathApp]{C:\Archivos de programa\VoiceGuide\}[PathDataVm]{C:\Archivos de programa\VoiceGuide\data\}[PathVgSys]{C:\Archivos de programa\VoiceGuide\system\}[scriptsPath]{C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00\Scripts\}[$RV_STARTTIME]{06/07/2005 8:05:23}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Archivos de programa\VoiceGuide\}[scriptsPath]{C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00\Scripts\}[$RV_CIDNUMBER]{}[loginOK]{0}[DirInstal]{C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00}[DirAplic]{C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00\iServConf}[ConfigDirectorios_ResultReturn]{success}[FichLog]{C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00\log\llamadas050706_linea06.txt}[ConfigFichLog_ResultReturn]{success}[Log Inicio_ResultReturn]{success}[Reset contError 1_Input]{1}[Reset contError 1]{1}[contError]{1}[Reset loginOK_Input]{0}[Reset loginOK]{0}[loginOK]{0}[CodigoOper]{3001}[CodigoOper_PathTaken]{success}[wavErro

]{ErrorVerifCodOper.wav}[idOperador]{47}[NombreOperador]{3A(ALICANTE)}[ClaveOper

dor]{confia}[set loginOK_Input]{1}[set loginOK]{1}[loginOK]{1}[Reset contError MP_Input]{0}[Reset contError MP]{0}[contError]{0}[Reset Repaso_Input]{0}[Reset Repaso]{0}[repaso]{0}[scriptEnd_Time]{06/07/2005 8:06:12}[scriptEnd_Goto_Script]{trfOper.vgs}[scriptEnd_Goto_Module]{Log TransferOper}[scriptStart_Time]{06/07/2005 8:06:12}[scriptStart_CalledFrom_Script]{C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00\Scripts\servVocal.vgs}[scriptStart_CalledFrom_Module]{Menu Principal}[scriptsPath]{C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00\Scripts\}[Grabar NombreProv]{C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00\Scripts\NombreProv_6.wav}[Grabar NombreProv_RecLen100ms]{40}[Grabar NombreProv_EndRecCause]{silence}[NumTransf_1]{0942205618}[NumTransf_2]{094220560

}[NumTransf_3]{942205616}[NumTransf_4]{0942205603}[NumTransf_5]{0942205629}[Cuen

aNumTransf]{5}[RandomNumber]{3}[set indice aleatorio_Input]{3}[set indice aleatorio]{3}[indiceOper]{3}[Reset ciclos_Input]{0}[Reset ciclos]{0}[ciclos]{0}[Reset intentos_Input]{0}[Reset intentos]{0}[intentos]{0}[increm intentos_Input]{0+1}[increm intentos]{1}[intentos]{1}[Transferir a operador]{DISCONNECT}[Play recupera]{TID_DISCONNECT}[Max intentos_Input]{1=5}[Max intentos]{False}[Hangup Time]{06/07/2005 8:06:46}[CallEndTime]{06/07/2005 8:06:46}

080646,45 6 vbs ran [vbs_6_13.vbs], cmd [wscript "C:\Archivos de programa\VoiceGuide\data\vbs_6_13.vbs" //I //T:60]

080646,50 6 Run Script waiting. iRunWait=1 (shellid=660, process=50420)

080646,50 6 timer set 1 EV_TIMEOUT_CHECKONSTATE

080646,92 6 event callstate OFFERING 6 0 0

080646,92 6 script interpretor: VgMulti v6.0.2028

080646,92 6 tw ring 1

080646,94 6 ring time since last ring (ms): 0

080646,94 6 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

080646,94 6 event TDX_CST, code=134, state=1501

080646,94 6 LsRunWaitTillFinished EV_UNKNOWN_134

080647,06 6 cl Run_ResultReturn >>success<<

080647,06 6 rv add [Log Fin_ResultReturn]{success}

080647,06 6 path {success} not found

080647,08 6 cl module's runwait=1, WavPlayHasNowFinished=0

080647,08 6 rv add [Hangup Time]{06/07/2005 8:06:47}

080647,08 6 state Hanging up call... [Run_ResultReturn - no path match (same vgm)]

080647,08 6 HangupCall_Common hCall=6

080647,08 6 HangupCall_Common Mode=AfterHangupRun

080647,09 6 init atidle reinit : start

080647,09 6 init atidle reinit iConferenceOtherLegLid=-1

080647,09 6 init atidle reinit : reset all LineState variables

080647,09 6 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

080647,09 6 state Waiting for a call...

080647,09 6 rv clear all

080647,11 6 init LineState ResetAtStartOfNewCall.

080647,11 6 Terminating process (new call).

080647,11 6 Start without answering the call

080647,11 6 StartLoadedVgs at 06/07/2005 8:06:47

080647,11 6 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState

080647,13 6 set sScriptToRunOnHangup=[FinLlamada.vgs] in StartLoadedVgs

080647,13 6 rv add [$RV_STARTTIME]{06/07/2005 8:06:47}

080647,13 6 rv add [$RV_DEVICEID]{6}

080647,13 6 rv add [$RV_CIDNAME]{}

080647,13 6 rvns add [PathApp]{C:\Archivos de programa\VoiceGuide\}

080647,14 6 rvns add [scriptsPath]{C:\Archivos de programa\Inelcom\ISPL\Confiabilizacion\Servidor Vocal A00\Scripts\}

080647,14 6 rv add [$RV_CIDNUMBER]{}

080647,14 6 fn RunModule start

 

There are two traces that show the message "Hanging up call...". When is the call really hangup?

[SupportTeam]

Trace shows new call has arrived when the 'OnHangup' script (FinLlamada.vgs) was running.

 

The new call arrived here:

 

080646,92 6 event callstate OFFERING 6 0 0

 

and VG waited for FinLlamada.vgs to finish before starting the new script which is to be ran when new call arrives here:

 

080647,11 6 Start without answering the call