ramsey Report post Posted 07/08/2005 02:00 AM Iam new to voice guide, downloaded the trial version. Iam using the defaults scripts but the retrieve menu on the voice mail script is not working, can any one assist Share this post Link to post
SupportTeam Report post Posted 07/08/2005 07:09 AM What in the menu is not working? Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what happened. When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well. Share this post Link to post
ramsey Report post Posted 07/09/2005 05:45 PM When i press the * key i get the prompts to enter mail box number, when I enetr the mail box Number, i get the prompt to enter the pin after enetring pin there is no other prompts just silence. I recorede messages in the Box which I can listen to or email out. So there is messages I just cant recieve then via the messages retrieve function, when i dial in. I trying using the numbers in the PDF file to access but no success. I will send log in next correspondence Share this post Link to post
SupportTeam Report post Posted 07/10/2005 12:05 AM Please send log which covers the entire 'retrieve messages' call. Share this post Link to post
ramsey Report post Posted 07/11/2005 10:28 PM Here are the log files that i have pulled during problem 0711vgm.txt Share this post Link to post
SupportTeam Report post Posted 07/12/2005 11:24 AM The VBScript in module [VmMmMsgCountsCalc] appears to hang on this system. This is the part of the voicemail system which tries to count how many messages are left in the voicemail box. Have you modified the Voicemail scripts in any way? Please reproduce the call just like you've done when you created the trace and the post the file "C:\Program Files\VoiceGuide\data\vbs_0_3.vbs" - contents of that file may show us why the script does not count the messages immediately. 182050.02 0 [VmLoginCheckPin] Running VB Script... 182050.03 0 rv replace start (strlen>500) 182050.03 0 rv ns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail Server\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail Server}[$RV_STARTTIME]{7/11/2005 6:19:55 PM}[$RV_DEVICEID]{0}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[scriptStart_Time]{7/11/2005 6:20:26 PM}[scriptStart_CalledFrom_Script]{C:\Program Files\VoiceGuide\Scripts\Voicemail Server\Voicemail Server.vgs}[scriptStart_CalledFrom_Module]{Welcome}[scriptsPath]{C:\Program Files\VoiceGuide\system\vm\}[PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Welcome]{*}[Welcome_PathTaken]{star}[Key_VmMmNewMsgs]{1}[Key_VmMmSavedMsg ]{2}[Key_VmMmAdminGreeting]{3}[Key_VmMmAdminPin]{4}[Key_VmMmAdminForwardPhone]{5 [Key_VmMmRecMessage]{6}[Key_VmMmAdminName]{7}[Key_VmMmGoVmLogin]{8}[Key_VmMmVmEx t]{0}[Key_VmMmPlayMessageCounts]{#}[Key_VmRmReplayCurrent]{1}[Key_VmRmSaveAndPla Next]{2}[Key_VmRmDeleteAndPlayNext]{3}[Key_VmRmPlayPrevious]{4}[Key_VmRmPlayCurr nt]{5}[Key_VmRmPlayNext]{6}[Key_VmRmPlayMessageInfo]{7}[Key_VmRmGoVmLogin]{8}[Ke _VmRmExitRetrieveMessages]{0}[Key_VmAdminWelcMsgPlayCurrent]{1}[Key_VmAdminWelcM gDeleteAndRecNew]{2}[Key_VmAdminWelcMsgSaveAndReturn]{3}[Key_VmAdminWelcMsgDelet AndReturn]{4}[Key_VmSendMsg_StopRecAndPlay]{1}[Key_VmSendMsg_DelRecAndRec]{2}[Ke _VmSendMsg_SaveRecAndAddress]{3}[Key_VmSendMsg_DelRecAndReturn]{4}[Key_VmSendMsg DelRecAndReturn2]{0}[Key_VmSendMsg_StopRecAndPlayVmSendMenu]{#}[VmbId]{}[VmbLogi Intro]{none}[VmLoginAskVmb]{0001}[VmLoginAskVmb_PathTaken]{success}[VmLoginAskPi ]{2222}[VmLoginAskPin_PathTaken]{success} 182050.08 0 eng run vbs [wscript "C:\Program Files\VoiceGuide\data\vbs_0_2.vbs" //I] copy of script in: vbs_0_2.vbs 182050.17 0 Run Script waiting. iRunWait=1 (shellid=1460, process=1288) 182050.17 0 timer set 1 EV_TIMEOUT_CHECKONSTATE 182050.34 0 cl Vm_VmbConfig_Get 0001, Pin 182050.34 0 cl Script_Goto 0, , VmMmMsgCountsCalc, [VmbId]{0001} 182050.36 2 tr NewVgsVgm_Goto ,VmMmMsgCountsCalc,[VmbId]{0001},,,0 182050.36 0 rv lg add [VmbId]{0001} 182050.38 0 timer clear 182050.38 0 [VmMmMsgCountsCalc] Running VB Script... 182050.39 0 rv replace start (strlen>500) 182050.41 0 rv ns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail Server\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail Server}[$RV_STARTTIME]{7/11/2005 6:19:55 PM}[$RV_DEVICEID]{0}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[scriptStart_Time]{7/11/2005 6:20:26 PM}[scriptStart_CalledFrom_Script]{C:\Program Files\VoiceGuide\Scripts\Voicemail Server\Voicemail Server.vgs}[scriptStart_CalledFrom_Module]{Welcome}[scriptsPath]{C:\Program Files\VoiceGuide\system\vm\}[PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Welcome]{*}[Welcome_PathTaken]{star}[Key_VmMmNewMsgs]{1}[Key_VmMmSavedMsg ]{2}[Key_VmMmAdminGreeting]{3}[Key_VmMmAdminPin]{4}[Key_VmMmAdminForwardPhone]{5 [Key_VmMmRecMessage]{6}[Key_VmMmAdminName]{7}[Key_VmMmGoVmLogin]{8}[Key_VmMmVmEx t]{0}[Key_VmMmPlayMessageCounts]{#}[Key_VmRmReplayCurrent]{1}[Key_VmRmSaveAndPla Next]{2}[Key_VmRmDeleteAndPlayNext]{3}[Key_VmRmPlayPrevious]{4}[Key_VmRmPlayCurr nt]{5}[Key_VmRmPlayNext]{6}[Key_VmRmPlayMessageInfo]{7}[Key_VmRmGoVmLogin]{8}[Ke _VmRmExitRetrieveMessages]{0}[Key_VmAdminWelcMsgPlayCurrent]{1}[Key_VmAdminWelcM gDeleteAndRecNew]{2}[Key_VmAdminWelcMsgSaveAndReturn]{3}[Key_VmAdminWelcMsgDelet AndReturn]{4}[Key_VmSendMsg_StopRecAndPlay]{1}[Key_VmSendMsg_DelRecAndRec]{2}[Ke _VmSendMsg_SaveRecAndAddress]{3}[Key_VmSendMsg_DelRecAndReturn]{4}[Key_VmSendMsg DelRecAndReturn2]{0}[Key_VmSendMsg_StopRecAndPlayVmSendMenu]{#}[VmbId]{}[VmbLogi Intro]{none}[VmLoginAskVmb]{0001}[VmLoginAskVmb_PathTaken]{success}[VmLoginAskPi ]{2222}[VmLoginAskPin_PathTaken]{success}[VmbId]{0001} 182050.47 0 eng run vbs [wscript "C:\Program Files\VoiceGuide\data\vbs_0_3.vbs" //I] copy of script in: vbs_0_3.vbs 182050.58 0 Run Script waiting. iRunWait=1 (shellid=1448, process=1360) 182050.58 0 timer set 1 EV_TIMEOUT_CHECKONSTATE 182051.58 0 timer fired EV_TIMEOUT_CHECKONSTATE 182051.58 0 ScriptEventCode 9007 iLineState=1501 182051.59 0 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 182051.59 0 task still running (shellid=1448, process=1360) 182051.61 0 timer set 1 EV_TIMEOUT_CHECKONSTATE 182052.70 0 timer fired EV_TIMEOUT_CHECKONSTATE 182052.70 0 ScriptEventCode 9007 iLineState=1501 182052.72 0 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 182052.72 0 task still running (shellid=1448, process=1360) 182052.73 0 timer set 1 EV_TIMEOUT_CHECKONSTATE 182053.84 0 timer fired EV_TIMEOUT_CHECKONSTATE 182053.84 0 ScriptEventCode 9007 iLineState=1501 182053.86 0 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 182053.86 0 task still running (shellid=1448, process=1360) 182053.88 0 timer set 1 EV_TIMEOUT_CHECKONSTATE 182054.97 0 timer fired EV_TIMEOUT_CHECKONSTATE 182054.97 0 ScriptEventCode 9007 iLineState=1501 182054.98 0 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 182054.98 0 task still running (shellid=1448, process=1360) 182055.00 0 timer set 1 EV_TIMEOUT_CHECKONSTATE 182056.09 0 timer fired EV_TIMEOUT_CHECKONSTATE Share this post Link to post
ramsey Report post Posted 07/18/2005 11:49 PM I resolve the issue by downloading installing microsoft MDAC Share this post Link to post
ramsey Report post Posted 07/23/2005 07:32 PM Ok I have notice an issue with the recived menu now that I have been using it for 1 week now. When ever i restart the computer or computer accidentally shut down due to power loss and program was running. I can no longer retreive my messages or change pin. As a matter of fact the same problem as before reoccurs. I have to reinstall voice guide to resolve issue. ANyt ideas how i can mitigate this as it is a reall problem for my bussiness with parties losing there messages. Share this post Link to post
SupportTeam Report post Posted 07/23/2005 11:40 PM I can no longer retreive my messages or change pin. Please post the trace so that we can confirm that it is the same type of problem. Especially a trace of when you are trying to change your PIN... Are you still using an evaluation version of the software, or are you now using a registered version? Share this post Link to post
ramsey Report post Posted 07/24/2005 06:45 PM Iam using a registered Version Share this post Link to post
SupportTeam Report post Posted 07/24/2005 08:02 PM Please post a trace of an attempt to change the PIN... Share this post Link to post
