Playing Answer Machine When Human Answers

[David Flaks]

Often VoiceGuide plays the Answering Machine script even when the call is answere by a human. How do I prevent this. Is there a setting that allows a certain length of silence before the person being called says "hello" before VoiceGuide thinks that an answering machine is answering the call.

[SupportTeam]

Answering Machine detection is mainly based on frequency analysis.

Sometimes the Dialogic card will mistake humans for an answering machine - especially on poor quality lines.

 

Best is to use "VG for Dialogic" and in the Answering Machine script first play "press 1 at any time to accept call" immediately before playing an answering machine message - with "1" resulting in a jump to a 'Human Answer" script.