3 Way Announced Transfer Call Issue

[ktruk]

Hi there, I want to use "3 Way Announced Transfer" mode to transfer a call to a UK PBX "System" phone, using a D4 dlg card.

 

The transfer works to a standard "dumb" POTS 2 wire handset, but the PBX System phone takes the "1" button as a recall or some other signal which terminates the transfer prematurely.

 

I think this is to do with "1" mimicking the old "pulse dial" mode where a pulse-1 is seen as a recall signal. A number of other UK PBXs seem to do this, so I guess it may be some throwback to an old British-Telecom specification.

 

I can't change the phones or affect their behaviour, but I wonder if VG5.3 (5.4) could be changed to use a different key, may be a *-star or #-hash key. I can rerecord the transfer announcement to tell the called-party to press the correct key. Possibly the best way to provide this functionality would be to put the transfer key as a setting in the in the VG.INI file?

 

I realize there may be other ways to do 3-way Announced transfers (like VG4Dialogic) but I have issues with VG4Dlg at the moment, however, any other solutions to the above appreciated.

 

Thanks in advance - Tim.

[SupportTeam]

Right now the "1" is hardwired.

We'll post a new patch which will allow you to select what acceptance key to use in v5.2.4 via VG.INI within 24 hours.

[SupportTeam]

Please update your v5.2.4 VG installation with attached .exe (overwriting existing) and add following to VG.INI file:

 

[moduleTransfer]

AnnouncedAcceptDtmf=1

 

Replacing the 1 with a DTMF of your choice.

VgMulti_5.2.4025.zip

[ktruk]

Great response - appreciated. Thanks - Tim.