Contolling Call Duration Of Out Going Calls.

[Amol]

Dear Sir,

We are using voiceguide with a dialogic d4/PCI card with 4 lines.

 

We are making a sysem that will call up the users to welcome them when they register on our website. So as soon as the user registers, we feed the system the user's phone number.

 

 

Now calls made from our country are charged per 7.5 seconds. Our message is of 6 seconds. It is essential for our system to be disconnect the call before 7 seconds are elapsed.

 

This is not happerning. The system is taking more than 10 seconds at times and atleast 8 seconds most of the times. This is doubling our cost making the system unviable.

 

I beleive there could be 2 reasons to this...

1. The system waits for the person at the other end say a hello... not sure if this is true, in case that is true.. how can we override the system to make it play as soon as the ringing stops. Not waiting for the voice at other end.

2. We also think at times the system takes a long time to hang up at times, is there a way to "force" a hangup in certain number of seconds after connecting without waiting for the file to play completely.

 

We are using Dialer_OutDialQueAdd. function. We tried other functions, but none of the other functions bother about the response of the user (such as busy, ringing, playing etc)

 

Also is there a way to have more control on call when using the above function?

Like can we know when the line is busy, when the network is bosy etc and program VG to handle such events.

 

Regards

 

Amol

[SupportTeam]

how can we override the system to make it play as soon as the ringing stops. Not waiting for the voice at other end.

Only ISDN lines can do that.

On ISDN lines the phone company will send VoiceGuide a message immediately when the destination phone was picked up and when it starts charging for the call.

 

2. We also think at times the system takes a long time to hang up at times, is there a way to "force" a hangup in certain number of seconds after connecting without waiting for the file to play completely.

You can make VG hangup immediately after playing the sound file - and there are no delays involved in hanging up - it's done immediately.

 

There are no external timers that you can set that will hangup call regardless of what VG is doing.

 

Like can we know when the line is busy, when the network is bosy etc and program VG to handle such events.

If line is busy the VG will not dial until a line is free. If a network is busy then VG will retry the call at a later time. The retries counters are settable.