Recording User Responses

[SupportTeam]

Michael wrote:

 

I have setup the evaluation version of the software but It only let

me run a few actual dial in tests, using the modem, before requiring a

registration code. I have not been able to do the testing required to

validate the feasibility of using your product as our solution.

 

I have reviewed the help files and as I see it I should create my script as

follows.

1) Initial greeting with first question to record full name (Play Sound

Module with timeout set to 1 or 0)

2) record full name (Record Module) to wav1

3) Request spelling of First name (Play Sound Module with timeout set to 1

or 0)

4) Request spelling of First name (Record Module)to wav2

5) (Rest of questions) in same format as above

6) Concatenate and rename concatenated file (Run Program Module with

"shntool" utility)

7) Send concatenated file to a mailbox, this would allow retrieval from

anywhere.

8) Hang-Up

 

Is this correct or is there a better way to do it?

 

Questions:

1) Will I be able to link the concatenated wav file with the caller ID info.

2) How should I move the new file to the mailbox so it includes the caller

ID info and is accessible as an actual message.

3) How can I continue to test the system without a registration code. I

need to demo this solution to my boss.

4) How do I get the Play sound module to just continue to the record module,

do I have to use timeout set to 0 and point to the record module?

[SupportTeam]

Evaluation version needs restarting every hour.

The approach you outline is fine.

 

1) Will I be able to link the concatenated wav file with the caller ID info.

When you save the concatenated file you include CallerID in filename. This is what is spoken when person listening to voicemail mesasge selects option 7 to play date/time and CallerID of person who left the message.

2) How should I move the new file to the mailbox so it includes the caller

ID info and is accessible as an actual message.

Just save concatenated file in VG's \data\VmSave\ subdirectory and follow the naming convention of other voicemail recording filenames. That's it. Filename used by voicemial system is as per below, but of course you can change this by changing the voicemil scripts in VG's \system\vm\ subdirectory.

sDateTimeStamp =  Mo & Dy  & Hr & Mi & Sc
iLineId = $RV_DEVICEID
sVmbId = "$RV[VmbId]"
sContactNumber = "$RV_CIDNUMBER"
'[VmbId_Reply] is used if a reply to this message can be sent ot another voicemail box/group. if [VmbId_Reply] is not defined then it will be replaced by an empty string.
sFname = sVmbId & "_" & sDateTimeStamp & "_1_" & iLineId & "_" & sContactNumber & "_$RV[VmbId_Reply].wav"

 

3) How can I continue to test the system without a registration code.  I

need to demo this solution to my boss.

Just restart.

4) How do I get the Play sound module to just continue to the record module, do I have to use timeout set to 0 and point to the record module?

Yes. Use Timeout 0 with "Replays" set to 0 as well.