Call Transfer (via Telco)

[Guest ryan]

I have VG 4.8.45, Dialogic 4PCI and have a call transfer feature enabled by the telco which works this way:

 

flash

dial number

on connect flash to disconnect

 

What's happening is that when I try the different option of the transfer module is that the 3rd line will only ring once and that's it. It need to ring until answered then flash must occur (to disconnect VG form party 1 and party 3).

 

thanks

Ryan

[SupportTeam]

Sounds like the script is now performing a blind transfer, ie:

 

flash

dial number

hangup

 

 

What you should do is use "announced transfer" and specify "!" in the "Complete announced call transfer" field.

 

You will then get:

 

flash

dial number

wait for person answering transfer to accept transfer by pressing “1”

flash

hangup

 

 

Use menu Edit - > PBX Command Strings to specify "!" in the "Complete announced call transfer" field.