Detecting Sit With D/41esc

[Guest Zgembo]

For disconected number, my phone company plays only one tone and then there is message"Please try again".Dialogic doc. refers to SIT as three-tone.Hence, VoiceGuide does not give me any indication for "bad" number.Is there any way to

tweek that inside VoiceGuide or Dialogic board?

Thanks,

Zgembo

[SupportTeam]

The Dialogic card should detect the SIT tone and report it to VoiceGuide.

 

Which version of VoiceGuide are you using?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the outgoing call on which SIT is played, this will allow us to see what happened.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.

[Guest Zgembo]

I use VoiceGuide for Dialogic v 6.0.2028

Number I called is disconnected.Wave file is attached.

What do I need to change in ConfigLine.xml to detect SIT?

 

105822.35 1 state Dialing 4164961736

105822.92 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

105822.96 1 LsWaitAfterDialingOut : 134,TDX_CST,6562,0,0,DE_LCON,,

105830.30 1 LsWaitAfterDialingOut : 134,RINGBACK,199,0,0,DE_TONEON,TID_RNGBK1,

105830.33 1 LsWaitAfterDialingOut : 134,TID_RNGBK1,199,0,0,DE_TONEON,TID_RNGBK1,

105830.35 1 LsWaitAfterDialingOut : 134,TDX_CST,199,0,0,DE_TONEON,TID_RNGBK1,

105831.00 1 LsWaitAfterDialingOut : 133,AM,10,4,0,CR_CNCT,CON_PAMD,

105831.02 1 LsWaitAfterDialingOut : 133,CONNECT,10,4,0,CR_CNCT,CON_PAMD,

105831.04 1 LsWaitAfterDialingOut : 133,CON_PAMD,10,4,0,CR_CNCT,CON_PAMD,

105831.09 1 LsWaitAfterDialingOut : 133,CR_CNCT,10,4,0,CON_PAMD,,

105831.11 1 LsWaitAfterDialingOut : 133,TDX_CALLP,10,4,0,CR_CNCT,CON_PAMD,

105831.16 1 state AM - wait for end of welcome message...

105831.22 1 RecSoundStart [C:\Program Files\VoiceGuide\data\RecAm_1.wav] ok

105858.58 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

105858.61 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

105858.63 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

105858.66 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

105858.69 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

105858.72 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

105907.61 1 LsDialoutRecAnswerMachineWelcMsg EV_TIMEOUT_HANGUP

105907.63 1 Answering Machine message is longer then 120 seconds - hanging up.

105907.66 1 state Hanging up call...

105907.72 1 rec RecSoundStop ok

105907.79 1 play PlaySoundStop ok

105907.82 1 state Waiting for a call...

NotInService.zip

[SupportTeam]

There is no SIT tone played by the phone company here.

 

They only play a single tone of 1175Hz for half a second.

 

In ConfigLine.xml try changing:

 

<Tone Name="DISCONNECT set by TElstra">

<Notes>Telstra's disconnect tone</Notes>

<ID>DISCONNECT_Telstra</ID>

<Freq1>425</Freq1>

<Freq1Dev>50</Freq1Dev>

<Freq2>0</Freq2>

<Freq2Dev>0</Freq2Dev>

<On>37</On>

<OnDev>5</OnDev>

<Off>37</Off>

<OffDev>5</OffDev>

<Count>2</Count>

</Tone>

To:

<Tone Name="DISCONNECT set by Telco">

<Notes></Notes>

<ID>DISCONNECT_Telco</ID>

<Freq1>1175</Freq1>

<Freq1Dev>50</Freq1Dev>

<Freq2>0</Freq2>

<Freq2Dev>0</Freq2Dev>

<On>50</On>

<OnDev>5</OnDev>

<Off>40</Off>

<OffDev>5</OffDev>

<Count>1</Count>

</Tone>