Incorrect Start Module

[Peter Searll]

I am a new user, using an outbound application. Very frequently the log file indicates that only 1 in 3 calls are started with the start module stipulated in the script. Is there a reason for this? The system configurations all point to the same script which has a specified start module.

 

Also, it seems to take my system (with dialogic cards) on average 30 seconds to make an incomplete call. Is there a way to shorten this cycle?

 

Thanks,

Peter

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the incoming calls, this will allow us to see what is happening.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.