Sound Output

[TomStorey]

I've just updated my Adobe Audition program and now all the sound that was going to the phone is now coming out my computer speakers. What do I need to set to make it come out the phone again?

[SupportTeam]

Resinstall the Wave drivers.

 

Try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers.

 

To remove other wave drivers got to Control Panel, double click on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.

 

You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager.

 

If you switch to using VG for Dialoigc then VG will no longer be using Wave drivers.

[TomStorey]

You said "If you switch to using VG for Dialoigc then VG will no longer be using Wave drivers." I have two questions: (1) how do I switch and (2) what drivers do I use?

[SupportTeam]

VG fro Dialogic can be downloaded from the Downloads page. Please follow instructions provided in the downloaded file.