Transfer Call Paths

[Guest elSueco]

Hello!

 

I am working with the transfer call module. In the case when tha receiver accepts the call the succes path from the transfer module works fine. My problem is when the receiver, for some reason, does not answer the phone then I am not able to continue with anything. I mean VoiceGuide hangs up in both lines.

 

What I would like to know is if there is any way of knowing that a call did not succeed to call another module? I´ve tried with:

on {fail} goto [Another_Module] but VoiceGuide does not care, I mean it just hangs up.

 

Thank you!

 

Jose

[SupportTeam]

Which version of VG are you using?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what happened.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.