Outboung Calling Records

[manojoswal]

hi there,

The issue with system hanging has still not got sorted, I suspect the dialogic card to be the suspect. I am expecting a replacement card in a few days. I am currenty using it in the unregistered mode.

 

Here are two vital questions...

1. I am using VG for an outbound campaign, where as soon as the call is connected a message is to be played. Many of my users are getting blank calls,

Some the call disconnects in 0 seconds or 1 second. How do i know the duration of calls in case of out bound calling when using dailer. So if the call duration is less than certain seconds i play the call back.

 

2. I need to record the full conversation of the call in a wav file so that we can review the reactions of the users and check sound quality, how do we do that?

 

Regards

 

Manoj Oswal

[SupportTeam]

I am using VG for an outbound campaign, where as soon as the call is connected a message is to be played. Many of my users are getting blank calls,

Some the call disconnects in 0 seconds or 1 second.

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is happening.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.

How do i know the duration of calls in case of out bound calling when using dailer.

The start time and end times are saved in scripts' log files. You could also test the value of $RV_CALLLENGTH from the script's related "On Hangup" script and act appropriately if the script's running length is judged to be too short.

2. I need to record the full conversation of the call in a wav file so that we can review the reactions of the users and check sound quality, how do we do that?

You cannot record the whole conversation and play sound files at the same time.

[Guest Guest_manojoswal]

Quote

2. I need to record the full conversation of the call in a wav file so that we can review the reactions of the users and check sound quality, how do we do that?

 

ok Is it becaue the card is halfduplex? or because VG doesn't support full duplex mode? In any case, can record till the message starts playing. If yes how?

[SupportTeam]

Card is half-duplex.

You can record till message starts playing - just use the Record module in the script.