Voice Mail - never recognizes mailbox

[Guest Jon]

I'm using VG 4.9.0 with a Dialogic D/42-NS and a Norstar Meridian 616.

 

All drivers and software has been installed per Dialogic specs, and I'm successfully using the board with other IVR software on the same hardware.

 

I created a mailbox (0001) and assigned the "Voice Mail Server" script (listed below) to the first Dialogic line. I place a test call and get the voice mail "Welcome" prompt. Pressing "*" does nothing. Entering "0001#" gives me the message "This voice mailbox does not exist."

 

What am I doing wrong?

 

Thanks in advance

 

Version=4.3

StartModule=Welcome

 

[Welcome]

Type=Get Numbers

Txt=Welcome to the VoiceGuide voicemail system. Please enter the 4 digit voicemail box number for which you want to leave the message, or press the star key to retrieve voicemail.

PlayFile1=VmailSysWelc.wav

Replay=2,5

GetNbrLenEnforce=2

GetNbrLenMax=4

Confirm=OFF

On {Success} Goto [Voicemail Box $RV[Welcome]] Return [Welcome]

On {Fail} Goto [Voicemail Retrieve]

Position=60,50

[SupportTeam]

Sounds like this is linked to the issue you reported soon afterwards:

 

http://katalinatech.com/forums/index.php?a...ct=ST&f=2&t=315

 

Once that is resolved and the keypresses are correctly recognized then you will be able to key in the mailbox number properly...