D/4pciu Troubleshoot

[ekammeijer]

We´re trying to install a D4PCIU VoiceBoard on a WinXP SP2 PC.

 

Already applied SR5.1.1, Feature Pack 1 for SR5.1.1 and the D4PCIU driver for SR5.1.1 (point of release).

 

The hardware manager is instead recognizing a D41JCT with a yellow question mark. The DCM won´t work ("The procedure entry point RNCM_GetThirdPartyDeviceBusCaps could not be located in the dynamic link library RNCMapi.dll").

 

Please let me some advice on installing it correctly!

 

Thanks!!

 

Erick Castillo Kammeijer

ELVATRON S.A.

erick.castillo@elvatron.com

[SupportTeam]

If you install the Feature Pack then you do not need to install the "D4PCIU support add-on".

 

Similarly, if you install D4PCIU support add-on then you do not need to install the Feature Pack.

 

Installation of both would most likely cause conflicts.

 

From: http://www.voiceguide.com/suppRecomHardware.htm :

D/4PCIU & D/4PCIUF cards require either the Feature Pack 1 add-on for SR5.1.1 drivers, or the SR5.1.1 SP1 with D4PCIU support add-on.

Probably best if you uninstall everything then just install SR5.1.1, SR5.1.1 SP1 and the D4PCIU support add-on.

 

Ultimately Driver level issues should be directed to Intel/Dialogic distributors from where the card was purchased.

[ktruk]

Isn't the "U" model a low-voltage model, so you must have compatible PCI slots for it? If the PCI is wrong for the card, this may cause this issue? Just a thought !

[SupportTeam]

The "U" model can work with either 5V or 3.3V PCI buses.

"U" stands for Universal.