Digits Are Duplicated

[Guest Jon]

Using Dialogic D/42-NS and Norstar 616.

 

During all "Getnumbers" operations, the touch tones are doubled. For example, I press "1" on the phone keypad and VoiceGuide displays "11" as the digits entered.

 

Any ideas?

[SupportTeam]

Sounds like there is a problem with either the phone that is used or with the Dialogic card itself...

 

Are you using the latest Dialoigc drivers (System Release 5.1 or later)?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Guest Jon]

FYO - after configuring the extension at the switch per the Dialogic instructions, the problem went away.

 

Ref: http://resource.intel.com/telecom/support/...1277-04-28.html