Dial Out

[Guest Dave]

I'm new to this...I have a script which works fine when I dial the number. But if it tries to call I get invalid format? Its not using any wav files.

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what happened.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.

[Guest Guest]

This is the message I get. There has been an error playing this file. Pleaser check the file format.

 

 

ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Documents and Settings\Dovid\My Documents\TVR\TVR.vgs]

194926.38 0 play set playid=275906

194926.50 0 timer clear

194926.50 0 play end old playid returned=0 (current=275906)

194926.52 0 wa(4425,27590600)

194930.92 0 play end current play (playid=275906)

194930.94 0 ScriptEventCode 8001 iLineState=1150

194930.94 0 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED

194930.95 0 Replay 7/10 (see VG.INI section [VGDialer] entry AnnReplay)

194930.95 0 play set playid=280515

194930.98 0 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Documents and Settings\Dovid\My Documents\TVR\TVR.vgs]

194930.98 0 play set playid=280515

194931.11 0 timer clear

194931.11 0 play end old playid returned=0 (current=280515)

194931.13 0 wa(4425,28051500)

[SupportTeam]

Please post the script which you are using and the trace log excerpt capturing the entire call.

[Guest dVE]

Version=5.0

DefaultModuleDisplayHeight=

StartModule=GetClientRecord

RunAtHangup=

StartWithoutAnswer=0

CtmAsiName=

 

[GetClientRecord]

Type=Database Query

DispSize=69

Txt=Retrieve info from database for this client using Caller ID (or the phone number dialed)

DbDatabase=C:\Documents and Settings\Dovid\My Documents\TVR\TVR.mdb

DbUser=

DbConnectString=

DbSql=SELECT Company, OrderName, OrderAmount, OrderCode, ID FROM Accounts, Transactions WHERE Accounts.AccountID=Transactions.AccountID

on {success} goto [PlayDetails]

on {fail} goto [ClientNotFound]

on {success} goto [GetOrderCode]

 

Position=120,28

 

[GetOrderCode]

Type=Get Numbers

DispSize=69

Txt=Play a prompt asking the caller to enter a sequence of numbers, speak the sequence back to the caller and ask them to confirm it. Go down different paths depending on the numbers entered...

PlayFile1=welcome.txt

Replay=2,5

GetNbrLen_Min=0

GetNbrLen_Max=0

Confirm=ON

VbScript=

set vg = CreateObject("VoiceGuide.CommandLink")

en = Len("$RV_ENTEREDNUMBER")

if $RV[GetClientRecord_4_1] = en then

sResult = "verify_failed"

else

sResult = "verify_passed"

end if

vg.Run_ResultReturn $RV_LINEID, sResult

set vg = Nothing

VbsHoldPlay=

on {success} goto [update Passed]

on {fail} goto [update Failed]

 

Position=105,283

 

[update Passed]

Type=Database Query

DispSize=69

Txt=Update the confirmed field in the database.

DbDatabase=C:\Documents and Settings\Dovid\My Documents\TVR\TVR.mdb

DbUser=

DbConnectString=

DbSql=UPDATE TRANSACTIONS SET CONFIRMED = NOW(), PassFail = 'P' WHERE ID = $RV[GetClientRecord_5_1]

 

Position=464,241

 

[update Failed]

Type=Database Query

DispSize=69

Txt=Update the confirmed field in the database.

DbDatabase=C:\Documents and Settings\Dovid\My Documents\TVR\TVR.mdb

DbUser=

DbConnectString=

DbSql=UPDATE TRANSACTIONS SET CONFIRMED = NOW(), PassFail = 'F' WHERE ID = $RV[GetClientRecord_5_1]

 

Position=464,340

[SupportTeam]

Please post the trace log excerpt capturing the entire call.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.