On-hold

[Guest Leonardo]

I have built a test script here's what it does.

 

Play {On timeout goto Get Numbers}

 

Get Numbers {On success goto transfere call}

 

Transfere Call - Blind transfere does: !,39

 

 

I've tried even simple scripts, it seems I cant get the call on HOLD.

the !(flash) does not work.

[SupportTeam]

Are you using a Dialogic card or a Voice modem?

 

Please see: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

[Guest Leonardo]

Voice Modem, Connexant chipset

[SupportTeam]

From http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm :

The length of the hookflash required differs from system to system - the length used by your Modem or Telephony Card will have to match that required by your PBX / Telephone Network, otherwise the transfers/conferences will not work. If the hookflash is set to short then it will not be noticed by the PBX (the caller will just hear a short click on the line) and if the hookflash is set too long then the PBX will interpret it as a receiver hanging up and will end the call.

 

Most modems cannot vary the length of their hookflash, and if their default length does not match the length required by your PBX / Telephone Network then you will not be able to use that modem to transfer/conference calls.

 

Telephony Cards allow the hookflash length to be set by the user – ensuring that a Telephony Card can be configured to allow it to successfully perform call transfers and conferencing. This is why it is highly recommended to use a Telephony Card if your application needs to do call transfers / conferencing.