Monitoring

[vinesh]

Hi there, is there a way/tool/api to monitor a voiceguide system so that we don't have to keep checking the server if there is any problems, etc...

 

thanks

[SupportTeam]

What sort of problems are you referring to?

 

Had a quick look through the previous posts you've made on this forum and could not find any reports of problems which would require you to monitor for.

[vinesh]

Hi there, well "monitoring" as in if for some reason voiceguide crashes or if there are any vbscript errors that might suddenly appear.

At the moment each day I have to physically go to the computer to see if everything is running, etc... Is there a way to email me if an error occurs at script level, I understand that monitoring the voiceguide application would be difficult but if I could monitor script errors that would be very helpful?

 

thanks

[SupportTeam]

If there is an error with VBScript then you should have a Timeout path in VoiceGuide's VBScript module and set its value to the appropriate amount of seconds - then point that path to say an "Send Email" module - and that way VoiceGuide will send you an email if the VBScript takes more time to complete then specified in the Timeout path.

 

You refer to VoiceGuide itself crashing - does this happen on your system? What sort of errors do you see when that happens? Can you post a screenshot of these errors along with information of which version of VoiceGuide you are using etc.

[vinesh]

Thanks, yes i do have those timeout paths in place.

Voiceguide hasn't crashed on our systems, i'm just doing some contingency planning

 

thanks