Guest jmiller808 Report post Posted 09/09/2005 03:15 PM i have a vg script that asks for user input and then plays a few wav files. for some reason after the user input it plays the correct wav file but then sits there and does not immediately start playing the next file like it should. i have the play module set to 0 replays; 0 seconds pause; and have the path on {timeout 0} which goes to the next wav file that should be played. i have taken a look in the log file and noticed something. there is a line that says "ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file". can you please let me know what this is doing and why it seems that the wav being played in module "Opt In Message" is not wanting to timeout. thanks, Josh Miller here is the log file: 091815.63 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 091815.63 5 ScriptEventCode 9013 iLineState=900 091816.06 0 dial start any summary:|5:idx=0|6:dok=0|7:dok=0|8:dok=0| 091817.39 0 dial start any summary:|5:idx=0|6:dok=0|7:dok=0|8:dok=0| 091818.39 0 dial start any summary:|5:idx=0|6:dok=0|7:dok=0|8:dok=0| 091819.39 0 dial start any summary:|5:idx=0|6:dok=0|7:dok=0|8:dok=0| 091820.39 5 dial [33237,513192907922,509081353,1,2359,MoTuWeThFrSaSu,,2,NONE,C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs,NONE,none,60,2,120,,none] 091820.39 5 rv clear 091820.39 0 dial callque update id=33237 next call time 0509091118 091820.39 0 dial callque DB update returned 091820.39 5 dial found entry: tel[513192907922] ann[NONE] vgs[C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs] am[NONE] LineSelection:[] 091820.39 5 Dialing: 513192907922 091820.39 5 MakeCall => 65986 091820.39 5 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE 091820.39 5 TapiCbTrigSet 65986 7002 091820.39 0 dial start any summary:|5:dial=0|6:dok=0|7:dok=0|8:dok=0| 091821.00 5 tapi Reply (LineEvReply) ok 65986 0 091821.00 5 TapiCbTrigClear 091821.00 5 linedevstate 2048 0 0 091821.00 5 callstate DIALTONE 66434 0 0 091821.00 5 callstate DIALING 66434 0 0 091821.00 5 callstate PROCEEDING 66434 0 0 091821.00 5 callinfo CALLEDID 091821.00 5 callinfo REASON 091821.00 5 Lev_CallerID [0000,,513192907922] 091821.00 5 rv add [DNIS]{513192907922} 091821.00 5 callinfo ORIGIN 091821.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091822.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091823.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091824.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091825.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091826.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091827.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091828.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091829.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091830.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091831.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091832.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091833.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091834.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091835.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091835.45 5 callstate CONNECTED 66434 1 0 091835.45 5 callstate CONNECTED 66434,1,0 091835.45 5 WorkingModeTAPI@Connected= 091835.45 5 WorkingModeScript@Connected= 091835.47 5 rv add [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\} 091835.47 5 rv add [PathApp]{C:\Program Files\VoiceGuide\} 091835.47 5 rv add [PathDataVm]{C:\Program Files\VoiceGuide\data\} 091835.47 5 rv add [PathVgSys]{C:\Program Files\VoiceGuide\system\} 091835.47 5 rv add [OutDial_RetriesLeft]{2} 091835.47 5 rv add [$RV_STARTTIME]{9/9/2005 9:18:35 AM} 091835.47 5 rv add [$RV_DEVICEID]{5} 091835.47 5 rv add [$RV_CIDNAME]{} 091835.47 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 091835.48 5 rv add [$RV_CALLEDNUMBER]{513192907922} 091835.48 0 dial callque delete id=33237 091835.48 5 AddRVns [OutDial_Result]{Contacted_Human} 091835.48 5 Live person answered, starting C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs 091835.48 2 tr NewVgsVgm_Goto C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs,,,,,0 091835.48 5 rv add [scriptEnd_Time]{9/9/2005 9:18:35 AM} 091835.48 5 rv add [scriptEnd_Goto_Script]{C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs} 091835.48 5 rv add [scriptEnd_Goto_Module]{} 091835.48 5 rv add [scriptStart_Time]{9/9/2005 9:18:35 AM} 091835.48 5 rv add [scriptStart_CalledFrom_Module]{Opt In Message} 091835.48 0 LoadedVgs_Find C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs at idx=2 091835.48 5 AddRVns [scriptsPath]{C:\Voice Solutions\Clients\innoNotion\Campaign01\} 091835.48 5 eng StartModuleDefault=[Greeting] 091835.50 5 timer clear 091835.50 5 [Greeting] Playing 091835.50 5 [Greeting] Playing (greeting1.wav) 091835.50 5 play set playid=-287062 091835.52 5 PlaySoundStart ok [C:\Voice Solutions\Clients\innoNotion\Campaign01\greeting1.wav] 091835.52 5 timer clear 091835.52 5 RunModule PLAY end 091835.52 5 wa(5150,-28706200) 091835.52 5 callinfo MONITORMODES 091836.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091837.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091838.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091839.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091840.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091840.69 5 wb(-28706200) 091840.75 5 play end current play (playid=-287062) 091840.75 5 ScriptEventCode 8001 iLineState=1100 091840.75 5 LsPlayMsg EV_PLAY_FINISHED 091840.75 5 timer set 10 EV_TIMEOUT_HANGUP 091840.75 5 timer set 0 EV_TIMEOUT_GOTOMODULE 091840.75 5 ScriptEventCode 9002 iLineState=1101 091840.75 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 091840.75 5 timer clear 091840.75 5 [Question - Opt] Playing 091840.75 5 [Question - Opt] Playing (question1.WAV) 091840.75 5 play set playid=-281812 091840.77 5 PlaySoundStart ok [C:\Voice Solutions\Clients\innoNotion\Campaign01\question1.WAV] 091840.77 5 timer clear 091840.77 5 RunModule PLAY end 091840.77 5 wa(7496,-28181200) 091840.77 5 callinfo MONITORMODES 091841.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091842.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091843.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091844.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091845.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091846.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091847.41 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091848.27 5 wb(-28181200) 091848.31 5 play end current play (playid=-281812) 091848.31 5 ScriptEventCode 8001 iLineState=1100 091848.31 5 LsPlayMsg EV_PLAY_FINISHED 091848.31 5 timer set 5 EV_TIMEOUT_REPLAYMSG 091848.41 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091849.34 5 dtmf 9 (66434,57,2) 091849.36 5 ScriptEventCode 57 iLineState=1101 091849.36 5 LsPlayMsgFinished 9 091849.36 5 rv add [Question - Opt]{9} 091849.36 5 timer clear 091849.36 5 [Opt Out Message] Playing 091849.36 5 [Opt Out Message] Playing (optout.WAV) 091849.36 5 play set playid=-273203 091849.36 5 PlaySoundStart ok [C:\Voice Solutions\Clients\innoNotion\Campaign01\optout.WAV] 091849.36 5 timer clear 091849.36 5 RunModule PLAY end 091849.38 5 wa(4996,-27320300) 091849.38 5 callinfo MONITORMODES 091849.42 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091850.42 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091851.42 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091852.42 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091853.42 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091854.39 5 wb(-27320300) 091854.44 5 play end current play (playid=-273203) 091854.44 5 ScriptEventCode 8001 iLineState=1100 091854.44 5 LsPlayMsg EV_PLAY_FINISHED 091854.44 5 ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file 091854.44 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091855.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091856.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091857.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091858.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091859.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091900.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091901.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091902.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091903.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091904.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091905.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091906.47 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091907.47 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091908.47 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091909.47 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091910.47 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091911.48 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091912.48 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091913.48 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091914.48 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091915.50 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091916.50 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091917.50 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091918.50 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091919.52 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091920.52 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091921.52 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091922.38 5 callstate DISCONNECTED 66434 0 0 091922.38 5 ScriptEventCode 9250 iLineState=1100 091922.38 5 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 091922.38 5 rv add [Hangup Time]{9/9/2005 9:19:22 AM} 091922.38 5 Hanging up call... 091922.38 5 RecSoundStop ok 091922.38 5 PlaySoundStop err=0 091922.38 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 091922.39 5 fnHangupCall end 091922.42 5 linedevstate 2048 0 0 091922.42 5 callstate IDLE 66434 0 0 091922.42 5 WorkingMode@Idle= 091922.42 5 timer clear 091922.44 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 091922.44 5 tapi Reply (LineEvReply) ok 65952 0 091922.52 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0| 091923.47 5 timer fired EV_TIMEOUT_TIMETOREINITLINE 091923.47 5 ScriptEventCode 9008 iLineState=900 091923.47 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 091923.47 5 ReinitTelephony due to IDLE 091923.47 5 tapic lineDeallocateCall(MainCall:66434) 0 091923.52 5 lineOpen(5)=> 091923.52 5 Waiting for a call... 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SupportTeam Report post Posted 09/12/2005 01:42 AM Looks like you are using an older version of VoiceGuide. Please update to the latest version available from our WWW to resolve this problem. This bug was reported some time ago and is now fixed (see: http://voiceguide.com/forums/index.php?showtopic=2431 ). Share this post Link to post
Guest jmiller808 Report post Posted 09/12/2005 02:18 PM i am using the version of VoiceGuide that works for on a T1 line. does the update in that link you provided work for that? or will i need something different? Share this post Link to post
SupportTeam Report post Posted 09/12/2005 08:12 PM Please update to the latest version available from our WWW. Share this post Link to post