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Problem With Wav Files

By Guest jmiller808, in General

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Guest jmiller808   

Posted

i have a vg script that asks for user input and then plays a few wav files. for some reason after the user input it plays the correct wav file but then sits there and does not immediately start playing the next file like it should. i have the play module set to 0 replays; 0 seconds pause; and have the path on {timeout 0} which goes to the next wav file that should be played.

 

i have taken a look in the log file and noticed something. there is a line that says "ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file". can you please let me know what this is doing and why it seems that the wav being played in module "Opt In Message" is not wanting to timeout.

 

thanks,

 

Josh Miller

 

 

here is the log file:

 

091815.63 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

091815.63 5 ScriptEventCode 9013 iLineState=900

091816.06 0 dial start any summary:|5:idx=0|6:dok=0|7:dok=0|8:dok=0|

091817.39 0 dial start any summary:|5:idx=0|6:dok=0|7:dok=0|8:dok=0|

091818.39 0 dial start any summary:|5:idx=0|6:dok=0|7:dok=0|8:dok=0|

091819.39 0 dial start any summary:|5:idx=0|6:dok=0|7:dok=0|8:dok=0|

091820.39 5 dial [33237,513192907922,509081353,1,2359,MoTuWeThFrSaSu,,2,NONE,C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs,NONE,none,60,2,120,,none]

091820.39 5 rv clear

091820.39 0 dial callque update id=33237 next call time 0509091118

091820.39 0 dial callque DB update returned

091820.39 5 dial found entry: tel[513192907922] ann[NONE] vgs[C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs] am[NONE] LineSelection:[]

091820.39 5 Dialing: 513192907922

091820.39 5 MakeCall => 65986

091820.39 5 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

091820.39 5 TapiCbTrigSet 65986 7002

091820.39 0 dial start any summary:|5:dial=0|6:dok=0|7:dok=0|8:dok=0|

091821.00 5 tapi Reply (LineEvReply) ok 65986 0

091821.00 5 TapiCbTrigClear

091821.00 5 linedevstate 2048 0 0

091821.00 5 callstate DIALTONE 66434 0 0

091821.00 5 callstate DIALING 66434 0 0

091821.00 5 callstate PROCEEDING 66434 0 0

091821.00 5 callinfo CALLEDID

091821.00 5 callinfo REASON

091821.00 5 Lev_CallerID [0000,,513192907922]

091821.00 5 rv add [DNIS]{513192907922}

091821.00 5 callinfo ORIGIN

091821.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091822.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091823.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091824.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091825.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091826.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091827.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091828.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091829.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091830.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091831.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091832.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091833.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091834.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091835.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091835.45 5 callstate CONNECTED 66434 1 0

091835.45 5 callstate CONNECTED 66434,1,0

091835.45 5 WorkingModeTAPI@Connected=

091835.45 5 WorkingModeScript@Connected=

091835.47 5 rv add [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}

091835.47 5 rv add [PathApp]{C:\Program Files\VoiceGuide\}

091835.47 5 rv add [PathDataVm]{C:\Program Files\VoiceGuide\data\}

091835.47 5 rv add [PathVgSys]{C:\Program Files\VoiceGuide\system\}

091835.47 5 rv add [OutDial_RetriesLeft]{2}

091835.47 5 rv add [$RV_STARTTIME]{9/9/2005 9:18:35 AM}

091835.47 5 rv add [$RV_DEVICEID]{5}

091835.47 5 rv add [$RV_CIDNAME]{}

091835.47 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

091835.48 5 rv add [$RV_CALLEDNUMBER]{513192907922}

091835.48 0 dial callque delete id=33237

091835.48 5 AddRVns [OutDial_Result]{Contacted_Human}

091835.48 5 Live person answered, starting C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs

091835.48 2 tr NewVgsVgm_Goto C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs,,,,,0

091835.48 5 rv add [scriptEnd_Time]{9/9/2005 9:18:35 AM}

091835.48 5 rv add [scriptEnd_Goto_Script]{C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs}

091835.48 5 rv add [scriptEnd_Goto_Module]{}

091835.48 5 rv add [scriptStart_Time]{9/9/2005 9:18:35 AM}

091835.48 5 rv add [scriptStart_CalledFrom_Module]{Opt In Message}

091835.48 0 LoadedVgs_Find C:\Voice Solutions\Clients\innoNotion\Campaign01\OnPickup_Test.vgs at idx=2

091835.48 5 AddRVns [scriptsPath]{C:\Voice Solutions\Clients\innoNotion\Campaign01\}

091835.48 5 eng StartModuleDefault=[Greeting]

091835.50 5 timer clear

091835.50 5 [Greeting] Playing

091835.50 5 [Greeting] Playing (greeting1.wav)

091835.50 5 play set playid=-287062

091835.52 5 PlaySoundStart ok [C:\Voice Solutions\Clients\innoNotion\Campaign01\greeting1.wav]

091835.52 5 timer clear

091835.52 5 RunModule PLAY end

091835.52 5 wa(5150,-28706200)

091835.52 5 callinfo MONITORMODES

091836.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091837.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091838.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091839.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091840.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091840.69 5 wb(-28706200)

091840.75 5 play end current play (playid=-287062)

091840.75 5 ScriptEventCode 8001 iLineState=1100

091840.75 5 LsPlayMsg EV_PLAY_FINISHED

091840.75 5 timer set 10 EV_TIMEOUT_HANGUP

091840.75 5 timer set 0 EV_TIMEOUT_GOTOMODULE

091840.75 5 ScriptEventCode 9002 iLineState=1101

091840.75 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

091840.75 5 timer clear

091840.75 5 [Question - Opt] Playing

091840.75 5 [Question - Opt] Playing (question1.WAV)

091840.75 5 play set playid=-281812

091840.77 5 PlaySoundStart ok [C:\Voice Solutions\Clients\innoNotion\Campaign01\question1.WAV]

091840.77 5 timer clear

091840.77 5 RunModule PLAY end

091840.77 5 wa(7496,-28181200)

091840.77 5 callinfo MONITORMODES

091841.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091842.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091843.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091844.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091845.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091846.39 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091847.41 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091848.27 5 wb(-28181200)

091848.31 5 play end current play (playid=-281812)

091848.31 5 ScriptEventCode 8001 iLineState=1100

091848.31 5 LsPlayMsg EV_PLAY_FINISHED

091848.31 5 timer set 5 EV_TIMEOUT_REPLAYMSG

091848.41 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091849.34 5 dtmf 9 (66434,57,2)

091849.36 5 ScriptEventCode 57 iLineState=1101

091849.36 5 LsPlayMsgFinished 9

091849.36 5 rv add [Question - Opt]{9}

091849.36 5 timer clear

091849.36 5 [Opt Out Message] Playing

091849.36 5 [Opt Out Message] Playing (optout.WAV)

091849.36 5 play set playid=-273203

091849.36 5 PlaySoundStart ok [C:\Voice Solutions\Clients\innoNotion\Campaign01\optout.WAV]

091849.36 5 timer clear

091849.36 5 RunModule PLAY end

091849.38 5 wa(4996,-27320300)

091849.38 5 callinfo MONITORMODES

091849.42 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091850.42 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091851.42 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091852.42 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091853.42 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091854.39 5 wb(-27320300)

091854.44 5 play end current play (playid=-273203)

091854.44 5 ScriptEventCode 8001 iLineState=1100

091854.44 5 LsPlayMsg EV_PLAY_FINISHED

091854.44 5 ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file

091854.44 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091855.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091856.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091857.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091858.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091859.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091900.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091901.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091902.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091903.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091904.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091905.45 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091906.47 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091907.47 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091908.47 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091909.47 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091910.47 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091911.48 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091912.48 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091913.48 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091914.48 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091915.50 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091916.50 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091917.50 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091918.50 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091919.52 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091920.52 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091921.52 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091922.38 5 callstate DISCONNECTED 66434 0 0

091922.38 5 ScriptEventCode 9250 iLineState=1100

091922.38 5 LsPlayMsg EV_REMOTEPARTY_DISCONNECT

091922.38 5 rv add [Hangup Time]{9/9/2005 9:19:22 AM}

091922.38 5 Hanging up call...

091922.38 5 RecSoundStop ok

091922.38 5 PlaySoundStop err=0

091922.38 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

091922.39 5 fnHangupCall end

091922.42 5 linedevstate 2048 0 0

091922.42 5 callstate IDLE 66434 0 0

091922.42 5 WorkingMode@Idle=

091922.42 5 timer clear

091922.44 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

091922.44 5 tapi Reply (LineEvReply) ok 65952 0

091922.52 0 dial start any summary:|5:hc>0|6:dok=0|7:dok=0|8:dok=0|

091923.47 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

091923.47 5 ScriptEventCode 9008 iLineState=900

091923.47 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

091923.47 5 ReinitTelephony due to IDLE

091923.47 5 tapic lineDeallocateCall(MainCall:66434) 0

091923.52 5 lineOpen(5)=>

091923.52 5 Waiting for a call...

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Guest jmiller808   

Posted

i am using the version of VoiceGuide that works for on a T1 line. does the update in that link you provided work for that? or will i need something different?

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